Picked up my birthday cake! Jade in the Bromley store is amazing! Always so friendly & helpful - offering exceptional customer service every time! We always go to Lola’s for the yummy delish cakes and... Se mere
Lokation
Skift lokationMall Kiosk LM12, Intu Bromley, High St Bromley, BR1 1DN Bromley, GB
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Great service! The cake was delicious, moist, and everyone enjoyed it. I’d love to see Lola’s Cupcakes offer more occasion cakes, such as graduation cakes. This one did the job perfectly, although the... Se mere
We ordered the chocolate heaven cake for my son’s bday. It was a fresh, good quality and delicious cake. Nicely done with our personalised message and safely packaged in this hot weather. We always en... Se mere
Have been a fan of Lola cupcake for a while now.. so when we were celebrating people birthdays ordering larger cakes from Lola’s was an obvious choice, and they did not disappoint. Great vegan option,... Se mere
Virksomhedsoplysninger
Om Lola's - Lola's Bromley
Skrevet af virksomheden
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Skrevet af virksomheden
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
Kontaktoplysninger
Mall Kiosk LM12, Intu Bromley, High St Bromley, BR1 1DN, Bromley, Storbritannien
- +44208 464 2732
4,7
Fremragende
644 anmeldelser
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A lovely tiramisu cake
A lovely tiramisu cake. Tasted genuine and delicious. Service was excellent.
11. august 2025
Great cake, bad collection arrangement
Collection at the Bromley concession stand was quite frustrating as there was no clear queuing system and when a queue was eventually arranged, someone who wanted cupcakes from the stand who’d just approached the server, ignoring those already waiting, was served before me even though she was after me in the queue (my cake was stored in the back). There was no indication that the server would do this and neither did she offer an apology - she just smiled at me?! Next time I’ll get the cake delivered as I have done previously when I ordered a large batch of mini cupcakes.
21. juli 2025
Fantastic cake quality and easy pick up…
Fantastic cake quality and easy pick up from bromley kiosk.
21. juli 2025
Thank you for the lovely cake again
Thank you for the lovely cake again , another splendid cake made for one of our staffs 10 year anniversary.
Brownhill Insurance Group
21. juli 2025
A beautifully looking and tasty cake…
A beautifully looking and tasty cake enjoyed by all the family
13. juli 2025
It was delicious and a beautiful cake…
It was delicious and a beautiful cake 10/10. Staff friendly and officiant
6. juli 2025
The cake was absolutely delicious
The cake was absolutely delicious. Very moist . It was a biscoff flavour. Beautifully made cake too
12. juli 2025
Lots cake- wouldn’t think twice to order again.
Have been a fan of Lola cupcake for a while now.. so when we were celebrating people birthdays ordering larger cakes from Lola’s was an obvious choice, and they did not disappoint. Great vegan option, decent potion sizes. Everyone loved the cakes. Collection was simple and straight forward.
7. juli 2025
Yummy
Ordered in Bromley, very helpful and friendly staff.
Cake was for my daughter who is a Lola’s fan. She was delighted with her cake.
Thank you
8. juli 2025
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
I have already spoken to an uninterested person
I have already spoken to somebody on the 24th. He said I should’ve let the cake sit for 2 hours from the fridge - your guidelines state 30mins to 1 hour. He was not interested - I know with all of your cakes (I have purchased many different ones over the years) that they are lovely straight from the fridge.
I have purchased this particular cake at least 3 times …. my family and I all agree that this cake was very dense and dry, not spongy, light and moist like the others (which were eaten straight from the fridge) . I will return to pattisserie Valerie for my daughter’s birthday cake in July.
23. juni 2025
Besvarelse fra Lola's - Lola's Bromley
Hello Christine,
Thank you for getting in touch with us today.
We were very sorry again to hear that you were disappointed with the taste and quality of your cake.
Unfortunately the sponge and icing of fresh baked cakes are affected significantly by storage in the fridge, as this cold temperature causes fats in the cake and icing, such as butter, to solidify, which can make the cake taste dense and dry.
As such, we always advise that our cakes need at least 2-3 hours out of the fridge to come up to temperature for that classic light and moist Lola's experience.
This is listed on our cake boxes, on our website and under our FAQs here: https://lolas-cupcakes-support.gorgias.help/en-US/storage-instructions-13050
We are sorry again that you were disappointed with this experience on this occasion and have been sure still to log this feedback with the relevant teams.
If you would like to discuss your order further with our team, please don't hesitate to contact us directly at hello@lolascupcakes.com.
Kind regards,
Wesley
Excellent as always
6. juni 2025
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