Easy to find what was wanted, service good with ability to have all locks matched to one set of keys, everything arrived and worked exactly as expected. Only minor downside was the price ratcheted its... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Took payment for a “ stock “ item then said it would be a month delivery without even asking if a refund would be preferred. Not good business practice
Virksomheden har svaret
I am a first time customer and will definitely use Keystation again! Initial telephone advice from a very knowledgeable guy, and suggested solution to replace a broken Kia Sportage Fob Key! Amazed to... Se mere
Really pleased with my new locks. They look fantastic Easy to use website with easy options for payment and very good prices. Great customer service especially since I had lots of questions and a retu... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Lockstation is a trading name of Ezlok Limited who are manufacturers and importers of a vast range of locks & hardware products. We are a team full of locksmiths & industry-specific customer service advisers making our customers experience with us less painful and effort-free than our competitors.
Kontaktoplysninger
Storbritannien
- lockstation.co.uk
4,1
God
526 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 90 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Good quality key
Good quality key, could've arrived a bit quicker but wasn't in any rush so all good
2. januar 2024
Easy purchase and very quick delivery
2. januar 2024
Ordered a simply key for my office…
Ordered a simply key for my office desk, delivered on time. However the key is nothing like the one i ordered. Emailed customer service, they asked for a photo of my key (key pattern printed on key) and the key they provided, both completely different patterns and doesn't work in my desk. They said the key I have must have the code incorrectly printed on it. Basically said I ordered the wrong one, but the code I entered was correct, ordered from another company at the same time, same price and that key works perfectly with the code I entered.
Customer service non existent, when they place blame on someone else. Avoid.
4. januar 2024
Uopfordret anmeldelse
Great product promptly delivered
24. november 2023
Locker keys
Ordered the key, arrived very fast and fitted perfect! Highly recommended
24. november 2023
Great service
Great service, new lock was unusual as it was for a sliding door. Didn’t think I could replace
It.
24. november 2023
Easy to find what I needed
Easy to find what I needed, quickly delivered and look to be good quality
28. november 2023
Quick and precise awesome service
27. november 2023
I've been looking for a key for my…
I've been looking for a key for my kitchen and bathroom windows and the one you sent does the job thank you
27. november 2023
Disappointing it took 10 days to…
Disappointing it took 10 days to deliver with no explanation way it was ordered on the 20th and eventually received on 30th but the product is good
27. november 2023
Besvarelse fra Lockstation
Dear Rachel Fugil,
Thank you for taking your time to write us a review.
We are extremely sorry for the delay with your order.
I can see you ordered a made to order item which sometimes incur longer despatch times. This also clashed with black Friday weekend.
I can see there were a few phone calls between yourself and a member of staff who did their best to keep you upto date.
Once again please accept our apologies for the delays with your order.
Kind Regards
Kirsty
Ordered a window Espag locking…
Ordered a window Espag locking mechanism. It had a bit of bubble wrap round it and parcel paper on top of that and then parcel tape wrapped around the ends. It arrived bent. I have managed to straighten it as best I can and hope that it works when I fit it. I won’t be using this company again. This product should have been in a box for protection and also a fragile sticker would be a good idea as well.
24. november 2023
Besvarelse fra Lockstation
Dear Stephen Castle,
Thank you for taking your time to write us a review.
We are very sorry to hear this was received bent. Unfortunately I cannot see any emails have been sent to notify us or any phone calls from yourselves, if we are notified we would have been more than happy to arrange a replacement for you.
We have sent these locks in this way for over 10 years and it is extremely rare for them to be damaged in transit, however your comments have been taken on board and passed over to or warehouse manager.
Please do let us know if you have any problems when fitting.
Kind Regards
Bianca
Couldn’t get the part anywhere else
Couldn’t get the part anywhere else. Very helpful and delivery spot on!
24. november 2023
Excellent service
25. oktober 2023
Very difficult to improve on perfection
25. oktober 2023
AVOID!!!
Delivery took longer than the service that was promised, Aftersales are rude and not helpful at all!
I would advise to go elsewhere!
20. september 2023
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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