Easy to find what was wanted, service good with ability to have all locks matched to one set of keys, everything arrived and worked exactly as expected. Only minor downside was the price ratcheted its... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Took payment for a “ stock “ item then said it would be a month delivery without even asking if a refund would be preferred. Not good business practice
Virksomheden har svaret
I am a first time customer and will definitely use Keystation again! Initial telephone advice from a very knowledgeable guy, and suggested solution to replace a broken Kia Sportage Fob Key! Amazed to... Se mere
Really pleased with my new locks. They look fantastic Easy to use website with easy options for payment and very good prices. Great customer service especially since I had lots of questions and a retu... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Lockstation is a trading name of Ezlok Limited who are manufacturers and importers of a vast range of locks & hardware products. We are a team full of locksmiths & industry-specific customer service advisers making our customers experience with us less painful and effort-free than our competitors.
Kontaktoplysninger
Storbritannien
- lockstation.co.uk
4,1
God
526 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 90 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
They are a huge selection
They are a huge selection, and my order arrived in a couple of days.
24. april 2024
Always pleased with service and price…
Always pleased with service and price at Lockstation , my go to stock supplier now .
26. marts 2024
Quick easy and value for money.
25. marts 2024
I got exactly what I required and to…
I got exactly what I required and to avoid a mistake I spoke to someone at the company who quickly gave me answers to my questions. They were very easy to contact - no waiting in a queue for 30 minutes.
26. februar 2024
Lock was not working nor fit for…
Lock was not working nor fit for purpose and because it had been opened when the job was booked in for fitting which was after the 7 days permitted, the company would not replace for another lock. I wasn't even asking for a refund. Very poor response and will not be using again.
4. marts 2024
Uopfordret anmeldelse
Besvarelse fra Lockstation
Dear Natalie Curtis,
Thank you for taking your time to write a review.
Firstly, we would like to apologise that you have felt as though a 1 star review is necessary from the service received.
We do try our best to sort out any issues our customers may have, however if something is reported after 6 weeks unfortunately in this case our hands were tied.
The problem you reported is not something we have ever had before and would of needed to be raised with the manufacturer, but as you state this was an issue with the item from the day received it needed to be reported then, not weeks after.
Our returns team are very lenient with timeframes but within reason.
Regards,
Kirsty
Correct part, excellent tracking
Correct part, happy with the parcel tracking. Would have been happy to pay for a Saturday delivery. Best option was next working day.
23. februar 2024
Excellent Customer Service & Products - Will use again!
I am a first time customer and will definitely use Keystation again! Initial telephone advice from a very knowledgeable guy, and suggested solution to replace a broken Kia Sportage Fob Key! Amazed to have the key/blade cut from a photo provided, perfect entire replacement for the broken flip mechanism in my original key! Don't buy a cheap solution from eBay, like I did initially, that has now gone in the bin. The Keystation option including key/blade cut was less than £5 more. Highly recommend.
28. februar 2024
Uopfordret anmeldelse
Excellent company
Excellent company. I ordered the wrong locks initially. The return was simple. They gave advice on what I needed, so got what I actually wanted. Thank you
25. januar 2024
Winkhouse cobra 2 door mech
This company is intouch with propper costing of door mechs. The winkhouse cobra 2 is not a cheap door mech and is worth its money yet these guys came in £ 45 cheaper than the next best price and the tube it was sent in was solid therefore the mech arrived in mint condition. Thanks guys
29. januar 2024
Customer service terrible
Customer service terrible! Lady on the phone was extremely rude. We had paid for next day delivery which did not arrive, instead of understanding, she was extremely rude and did not offer my £9.99 delivery charge back but instead put the phone down!! So rude. The customer service needs urgent attention!
31. januar 2024
Uopfordret anmeldelse
Sells products they don't stock.
2. februar 2024
Uopfordret anmeldelse
Great prices and fast delivery
Great prices and fast delivery. Responded to queries immediately.
25. januar 2024
First time used this company for on…
First time used this company for on line purchase .. problem with product out of stock and needed it urgently… they provided Great customer service…. Helpful and friendly… and sent me an alternative quickly…. Thank you!
25. januar 2024
Yes efficient service
2. januar 2024
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