Returned an item and company co firmed receipt but more than a month down the line still no refund. Have opened a dispute with affirm who I made the payments through and waiting on a response. It... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
As so many have mentioned the refund process is a bit of a chore. Send emails providing proof item has been received by them…..ignored. Follow up emails ignored. As the items are sold by other ou... Se mere
Ordered 4 items in Little Mistress Sale - fast delivery in good condition. Very pleased with white Alice Temperley peasant blouse, sage crop trousers, grey ballgown which were great fit and super val... Se mere
Virksomheden har svaret
As many others have commented, the refund process has been an absolute joke. I ordered a dress in April and returned it almost immediately, in April. We are now almost in June and I have still not re... Se mere
Virksomhedsoplysninger
Kontaktoplysninger
25 Plumbers Row, E1 1EQ , London, Storbritannien
- enquires@little-mistress.co.uk
- little-mistress.com
2,0
Under middel
2 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
poor quality
Delivery was good, dress fabric is good, however, the eyelet on the fastening of the halter neck came off when I was trying on the dress (poor quality). The rest of the dress was fine.
22. februar 2023
Besvarelse fra Little Mistress
Thank you for bringing this to our attention. Our product specialist is looking into this. Please email our customer services at enquiries@little-mistress.co.uk photo evidence of the problem area so that we can look into this for you.
We apologise for the inconvenience this may have caused you and thank you for your cooperation.
Thank You - Take Care - Be Kind – Stay Connected 🌍💕🌈 🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
One got cancelled
One got cancelled
Two were returned as they looked different on internet
21. februar 2023
Besvarelse fra Little Mistress
Thank you for your review. We hope your next shopping experience with us is more successful. We will email you once your returned items have been processed. This normally takes 10 business days from the day your return is received.
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www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
Very quality and well made dress
17. februar 2023
Besvarelse fra Little Mistress
Thank you for your 5-star review 😍 We are greatful for your effort to support our business 🥰
Thank You - Take Care - Be Kind – Stay Connected 🌍💕🌈 🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
Need to regulate sizes item classed as…
Need to regulate sizes item classed as midi but was maxi in length so returned for refund
20. februar 2023
Besvarelse fra Little Mistress
Thank you for your feedback. It is always advisable to review the product information in detail. Here is where you can find the hight of the model and the size she is wearing. We hope your next shopping experience with us is more successful.
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www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
Would like option of next day delivery…
Would like option of next day delivery even at a cost. Waiting for my discount code to come through before my order!!
20. februar 2023
Besvarelse fra Little Mistress
Thank you for your review. We currently offer UK Express Delivery that takes 1-3 working days to arrive. We find most of the time your parcel does arrive within 1 working day. Please note, it can take up to 24 hours for your welcome code to arrive and don't forget to check your junk folder too.
Thank You - Take Care - Be Kind – Stay Connected 🌍💕🌈 🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
Besvarelse fra Little Mistress
Thank you for your 5-star review 😍 We are greatful for your effort to support our business 🥰
Delighted to hear this 👏
Thank You - Take Care - Be Kind – Stay Connected 🌍💕🌈 🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
Received a wrong dress
Received a wrong dress, emailed several times to the enquiries team no response, seems like Little Mistress is not only careless whilst packing their items but also do not value the customer enquiries after the product has been purchased!!!! Very Disappointed
16. februar 2023
Besvarelse fra Little Mistress
Thank you for your review. We are sorry to hear you receved the wrong item. We have raised an internal investigation to find out how this happened because all items are checked before shipping. We can also confirm we have been in regaular contact with you via our social media. To resolve this for you, and as per your request, we emailed you a free return label to return the wrong item and issued a full refund to your original payment method.
Once again, we apologise for the inconvenience caused.
Thank You - Take Care - Be Kind – Stay Connected 🌍💕🌈 🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
Besvarelse fra Little Mistress
Thank you for your 5-star review 😍 We are greatful for your effort to support our business 🥰
This is music to our ears x
Thank You - Take Care - Be Kind – Stay Connected 🌍💕🌈 🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
Dress was good quality and arrived on…
Dress was good quality and arrived on the date that was stated.
Thank you.
13. februar 2023
Besvarelse fra Little Mistress
Thank you for your 5-star review 😍 We are greatful for your effort to support our business 🥰
To hear your order arrived when promised and is of a good quality is music to our ears 👏
Thank You - Take Care - Be Kind – Stay Connected 🌍💕🌈 🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
Item not as advertised
The garment I ordered was not as advertised. It was shown as a cropped/3/4 leg length and actually it was so long I would have had to cut about 2 foot off. Shame as jumpsuit was actually quite nice. But I won’t be ordering again from this company thank you
15. februar 2023
Besvarelse fra Little Mistress
Thank you for your review. We checked the product description and can confirm there is no mention of the length of the jumpsuit being cropped (3/4 length). Please see below...
When you want maximum impact with minimum effort, it's all about our chic navy jumpsuit. Pairing a simple design with a statement wide-leg silhouette, it features a waist-cinching belt tie and side pockets, because everything is better with pockets.
Ref: D21318Q1A
Model is 5ft 9" Wears UK 8
97% Polyester, 3% Elastane
Code: A22LM0103NY
https://www.little-mistress.com/little-mistress-navy-button-front-jumpsuit-p33725
In the photo our model is 5ft 9" and wears size 8 UK. This information is also stated within our product description.
We hope this helps!
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www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
My first shopping experience with LM… I’ll shop again
My first shopping experience with LM and it possibly won’t be my last… First, the experience was smooth, my order was shipped quickly and received in good time.. My dress is Beautiful 😍. I can’t wait for my trip to Santorini to wear it.. Thank you LM.
14. februar 2023
Besvarelse fra Little Mistress
Thank you for your 5-star review 😍 We are greatful for your effort to support our business 🥰
Delighted to hear you enjoyed your 1st shopping experience with us 👏 but most importantly we are happy to hear you will come back soon x
Thank You - Take Care - Be Kind – Stay Connected 🌍💕🌈 🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
Never process returns correctly
6. februar 2023
Besvarelse fra Little Mistress
Thank you for your review. We'd like to find out more so that we can have a look into this for you. We emailed you from enquiries@little-mistress.co.uk so please check your junk email folder if you have not seen our email. In the meantime, we can confirm we processed your return refund on 15th February 2023, 11:37 am. Please allow up to 5 business days for the funds to reach you. All refunds are exclusive of the initial shipping cost and our return fee. Follow this link https://www.little-mistress.com/returns-i347 for more information.
Thank You - Take Care - Be Kind – Stay Connected 🌍💕🌈 🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
First timer
First time using website. Brilliant experience from ordering to delivery. Would recommend!
13. februar 2023
Besvarelse fra Little Mistress
Thank you for your 5-star review 😍 We are greatful for your effort to support our business 🥰
To hear your 1st shopping experience with us was brilliant is music to our ears! But most importantly, we are delighted to hear you would recommend us 👏
Thank You - Take Care - Be Kind – Stay Connected 🌍💕🌈 🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
Trying to return
Before my package arrived 1 item became unavailable. Ok no problem I was refunded the money. However the back up dress was too big around the bust. Ok I send it back. Good luck with that. A very long process final got to last screen and wouldn’t except return address. It automatically picked Christmas Island and nothing I could do to change it. I’ve since had to contact them. I was given another way to return which I did. It meant to be tracked but heard nothing. Will be contacting to see if they have it Monday morning. Not trying to compare but monsoons return registered my return instantly and I was refunded in two working days. The return procedure and having to chase my return has put me off ordering again sorry. Some lovely clothes but when returning a nightmare puts me off.
13. februar 2023
Besvarelse fra Little Mistress
Thank you for your review. It sounds like you were trying to use our old way to return your order. We now use Royal Mail and have updated our website and returns form to reflect this. Please click the following link https://www.little-mistress.com/returns-i347 for more information. We can also confirm, we replied with the above information to your returns enquiry dated 16 February 2023 7:38 AM on 16 February 2023 09:32 AM.
Thank You - Take Care - Be Kind – Stay Connected 🌍💕🌈 🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
Was a little surprised had to pay 20 euros tax and duty as last time I didn’t have to
Quality of dress very good
8. februar 2023
Besvarelse fra Little Mistress
Thank you for your 4-star review 😍 We are greatful for your effort to support our business 🥰
Thank You - Take Care - Be Kind – Stay Connected 🌍💕🌈 🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
Fast delivery, great quality
Fast delivery, great quality and value. Bought an occasion dress for an event I'm attending next month. Next were selling the same dress I bought for £79, bought directly from little mistress instead on sale for £16. Made up with my purchase ☺️
9. februar 2023
Besvarelse fra Little Mistress
Thank you for your 5-star review 😍 We are greatful for your effort to support our business 🥰
Delighted to hear you are happy with your bargain👏
Thank You - Take Care - Be Kind – Stay Connected 🌍💕🌈 🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
Besvarelse fra Little Mistress
Thank you for your 5-star review 😍 We are greatful for your effort to support our business 🥰
Thank You - Take Care - Be Kind – Stay Connected 🌍💕🌈 🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
Besvarelse fra Little Mistress
Thank you for your 5-star review 😍 We are greatful for your effort to support our business 🥰
Great to hear you enjoy our range and quality 👏
Thank You - Take Care - Be Kind – Stay Connected 🌍💕🌈 🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
Quick delivery and love the dress.
7. februar 2023
Besvarelse fra Little Mistress
Thank you for your 5-star review 😍 We are greatful for your effort to support our business 🥰
To hear your lovely dress arrived quickly is music to our ears 👏
Thank You - Take Care - Be Kind – Stay Connected 🌍💕🌈 🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
First time LM buyer
First time LM buyer. I received a lovely dress, in an unexpectedly high quality heavy matte satin. Great style and length. The print pattern was a dull gold and not the white it appeared in the online photos but I was happy with it. I had been worried in case I received the thin and cheap high-shine satin beloved of so many supermarket retailers offering their own clothing lines, but I was very pleasantly surprised with how subtly nice the dress was. I would buy again from Little Mistress with no hesitations 👍
6. februar 2023
Besvarelse fra Little Mistress
Thank you for your 5-star review 😍 We are greatful for your effort to support our business 🥰
We are delighted to hear this. Can't wait to welcome you back soon 👏
Thank You - Take Care - Be Kind – Stay Connected 🌍💕🌈 🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.