Who We Are:
Chi Chi London is a young, fashion brand bringing catwalk inspired fashion direct to the high street. We pride ourselves on unique, vibrant and expressive styles for women of all sizes.
What We Do:
We offer fashion for every important event in your life. We believe everyone deserves to feel amazing which is why we offer our collections in UK sizes 4-26 and have specialist ranges for Plus Size, Petite, Tall, Maternity aswell as Girls.
- Occasion and Wedding Guest Dresses
- Wedding and Bridesmaid Dresses and Accessories
- Day Dresses
- Clothing
- Shoes
- Accessories
- Nightwear and Loungewear
- Girls and kids including Flower Girl Dresses
What We Stand For:
We recognise that as a brand, we have a voice and are more than just pretty clothes. We love to celebrate fashion while making sure we spread positivity and empower our customers. We endeavor to give back to our community by working with charities, supporting the industry and setting ourself targets to do even more. We want to showcase style made for people of all ages, backgrounds and sizes and show that self love and confidence are key. We are inclusive & diverse both in house and out, using a range of influencers and models from all backgrounds to truly represent our brand values and integrity as a business.
We remain committed to sustainable practices here at Chi Chi, and continue to set targets to improve our sustainability in everything from the fabrics we use to our habits around the office. All our mailing and packing bags are made from a sustainable polythene derived from sugarcane. They're recyclable, made in the UK and they contribute towards reducing greenhouse gas emissions, We are on track to meet our sustainability targets in 2021 and we're currently working on a way to introduce sustainable fabrics into our collections.
In 2018, we were honoured to have been invited to take part in the House of Lords Modern Slavery Pledge in conjunction with ASOS, which encourages brands to work together to ensure their supply chains are ethical and make modern slavery a thing of the past.
Read more about our ethics and sustainability commitments here
What is our Proposition:
- Next Day Delivery within the UK for orders placed before 7pm
- Shop anytime anywhere with our app
- Finance options available via Klarna and ClearPay
- Chi Chi Loyalty Scheme - Earn rewards for the things you love to do to redeem on site
What are our delivery charges and shipping times:
- UK Standard Delivery 5-7 Working Days £3.99
- UK Next Day (Orders placed before 7 pm) £5.99
- UK Saturday Delivery £6.99
- Europe from £9.99
- ROW from £14.99
What is Our Returns Policy:
All customers have 28 days from the date of delivery to return any unwanted items to us for a refund.
Please allow 14 days from the date your return is delivered to us for your refund to be issued and for the funds to reach your bank account.
What payment options do we offer:
- All major Visa Credit and Debit cards included AMEX
- Finance options via Klarna and ClearPay
- Express checkout for Apple and Android Users
- PayPal and PayPal Express
How can you contact us:
Our customer services team are on hand to answer any questions you may have. Our operating hours are 8:00am - 4:00pm Monday to Friday GMT.
You can can contact via 3 methods:
Tel: 0208 880 1211
Email: customerinfo@chichiclothing.com
Or head to our website and fill in our form where someone will get back to you within 48 hours.
