linkt.com.au Anmeldelser 59

I’d like to provide feedback regarding the management of our tolling tag lifecycle. We were not reminded at any point that the tag has a 9–10 year lifespan and requires replacement. Because of this lack of communication, we’ve now been charged repeated video matching fees that could have been avoided entirely.

As a long‑term customer, I expect proactive reminders for known lifecycle events especially when failing to act results in additional charges. A simple notification (email, SMS, or in‑app alert) before the tag expired would have allowed us to replace it on time and avoid unnecessary fees.

I’m requesting that Linkt review this situation, consider waiving the video matching fees incurred due to the expired tag, and ensure that customers receive clear reminders in the future. This would improve transparency and prevent similar issues for others.

Even though I had set up an account and put in the right registration I still get pricy invoices through Email. Very unprofessional and it seems impossible to lower the fees once I get them on Email.

As a visitor to Australia, it is impossible to use this.,
I have tried to get an invoice for my company, but it's just impossible.
I have gotten different accounts, because I rented in both Melbourne, Sydney and Brisbane. Not possible to log in, no direct link in the email.
If I rent a car in Australia, it will be from a company that does NOT use this.
And no way to contact them, only a chat AI assistent that did not know anything.

Good to see I'm not the only one that thinks this company is a joke!! Sent me an email to pay a toll notice. The link takes you to download an app, no chance am I doing that.
Then when I used the Web address they had in the email and I entered the toll notice number exactly how it is in the email....guess what it doesn't exist!! And they don't even reply to any of the reviews. Stop wasting peoples time and stop trying to act like you have authority by sending out random fines and making it impossible for people to pay

got caught on a toll road i always avoid them but a new gps i checked thaat night and the next no tolls showing than 2 weeks later get an invoice in the mail for $14.72 toll $3.29 the rest admin fees go back to toll booths or give it up

Ignoring the parasitic nature of Transurban's relationship with various state governments, I find the behaviour of Transurban and Linkt to be beyond unprofessional to the point of belligerent arrogance.
On 20 March, 2024, I reluctantly purchased a Linkt token.
On 4 February, 2026, I requested a refund of the balance of my account being $14.11, having used an astounding $10.98 on one, count them, one, trip over the Gateway Bridge. Utterly and gobsmackingly extraordinarily, and unjustifiably expensive.
Here we are, two months later, and the refund still remains unpaid.
I don't know what the CEO, Michelle Jablko, is doing but it sure doesn't seem to be managing the business-like character nor professionalism of the company.
Is her multi-million dollar unearned paycheck so at risk by not refunding my $14.11?
Numerous attempts to contact the company have met with stoney silence.
I know that this is a small sum of money but it becomes the principle of the matter and shows just how poorly the government allows such people to treat Queensland citizens.

On 16 December 2025 I deregistered my vehicle. Prior to this I went onto the Linkt website and my account to understand the process for closing my Linkt account and receiving a refund on the balance in my account. I followed all instructions and returned my tag in a padded envelope (by registered mail - I have the PO receipt) with the required enclosed note stating "Account Number", "Return Reason" (Close my account), and my "Daytime Contact Number". Today is one day short of 9 weeks since I posted the tag and enclosed note to Linkt. No refund has been forthcoming, so I phoned Linkt today. It was an excruciating conversation with the customer service member. The end result is Linkt has my returned tag, but the refund didnt happen because that is done by another team. Really? This is absolutely disgraceful. I now have to wait up to 3 more weeks as the customer service member completed my account "closure" while I was on the phone. I am sorry I can't give a zero rating to Linkt to match their zero customer care attitude.

Passes scam , Double charging, issuing invoices despite of sufficient account balance, Full toll charging with 80Km Zone etc..
When complain, then Deal with ROBOTS , they know nothing except giving imposed & one-sided rules and mental torture.
I cannot believe that a major toll company is looting its customers like this. If it happened once, it could be called a mistake, but since it is happening again and again, and system has not resolved it after weeks and weeks, i would call it a theft.

The site is archaic and an incredibly poor user experience.
They have removed the abilty to allocate a tog to a vehicle.
When you have multiple vehicles on 1 account it's extremely difficult to track activity. They are strategically unhelpful.

These guys will steal money randomly from my account & when I ring to find out what is going on, the import customer service representative will play stupid. This is the second time they’ve stolen money from my account without a trip being taken or any transaction evidence in my statements but I know it was there because I check my balance at the end of each day after the first time I had money disappear. This company needs a royal commission from the top down. They are lying, cheating filthy thieves taking advantage of everyday road users like myself, especially the people that never notice it.

I haven’t read all the reviews, but I’ve seen statements like “the company randomly generates toll data to get money from you,” and another person reported being charged for a journey that wasn’t theirs. I had a similar experience, and it took half an hour to resolve.

Their technology should be accurate enough to read license plates correctly. If not, people are likely paying for trips that aren’t theirs. Fortunately, I rarely use tolls now, but in the past, I would have just paid, assuming it was my journey.

Registered for LTRVTR but cannot claim as caravan not added to list of vehicles in may account.
Cannot add caravan to vehicle list

Very poor experience. My account was suspended over just $25, and within only two weeks of not recharging, they even sent my details to a debt recovery agency. That alone is extremely disappointing.

To make things worse, because they suspended my account, I was unable to use it properly and ended up getting billed another $16 for driving through a toll. How is that fair?

This whole situation feels ridiculous, and for such a big company to treat customers this way — clearly prioritizing money over basic fairness — is honestly shameful. I expected much better.

When I contacted customer service, all they said was “sorry, there is nothing we can do.” No help, no solutions — just a dismissive response.

Pathetic service, waste of time.

I was billed in relation to my vehicle recorded as having travelled through a Toll. It took a phone call of over 30 minutes to register my query. I then had to provide photographs of my vehicle resulting in the Toll entries being identified as human error. During a follow up call I was advised of the enquiry outcome and despite me getting the call taker to repeat the info, At no point was an apology given nor any assurance all attempts will be made to avoid a future occurrence. The lack of competitors for Linkt is very evident.

Really terrible company. Doesn't actually provide a service of course. Has suddenly readded a car to my account that was written off several years ago. Won't allow me to have a new tag for car because that car had one. Except it didn't. I transferred it. Nothing you can do about that apparently.

Customer service is horrendous. They didn't send me my tag when I signed up. They had not sent out the tag I ordered and had been charging me 50c extra every toll for not having a tag. Took the Customer Service rep 15 mins to eventually verify my info before even starting to address my issue. Their English was terrible and I'm honestly not confident that they addressed my issue after 38 mins on the phone.

Dodgy tags returned two years ago, stayed on my account, then they want me to pay for them. Ordered replacement tag, never arrived. Call centre operator RUDE, told me even if they were lost in transit 'they would know', talked over me, has no ability to converse 'off script' then 'waivered' the lost tag fees as a 'one time courtesy' then kept trying to sell me stuff. May as well be speaking to a bot. Lets see if new tags arrive this time. Two years of video matching fees cos they can't send or receive tags. All this after starting to charge me toll fees for a car I sold two years previously. DO BETTER!

The company randomly generates toll data to get money from you

Absolute rip offs. Who charges $50 admin fees for a paper invoice for a couple dollars toll. I had kept forgetting to top up my app then suddenly received a $100 bill. This is EXTREME for today's day and living how can they get away with this. Not to mention their stupid online chat that just ends with consultants and you have to explain yourself all over again. Our roads are all up to date it's so unfair on Aussies not to mention I rather much use my COINS in my ASHTRAY to pay a toll instead of online digital shit. Stupid tolls.