LifeFone Anmeldelser 

Very helpful with set-up. We experienced a n emergency, the service was excellent.

Such a great company that makes you feel confident your loved one is being kept safe as possible from a medical emergency. Very proactive in keeping the equipment updated by sending alerts when new batteries are required. Would highly recommend for anyone who is living alone but needs additional help in case of falling, etc

I PURCHASED THE LIFEFONE IN JUNE OF 2022 FOR PEACE OF MIND ,MOSTLY FOR FAMILY MEMBERS , SINCE I LIVE ALONE. I NEVER HAD ANY HEALTH OR HEART ISSUES BUT ON SUNDAY MORNING AUGUST 28TH, I WAS EXPERIENCING VERY RAPID BEATING HEART AND SAT FOR AN HOUR , THINKING IT WOULD CALM DOWN AND IT DIDN'T AND THEN I WAS EXPERIENCING DIFFICULTY IN BREATHING AND COULD BARELY TALK , I FINALLY PRESSED THE BUTTON FOR HELP AND WAS TOLD THE AMBULANCE WAS ON IT'S WAY. I DON'T BELIEVE I WOULD OF BEEN ABLE TO USE THE PHONE AND HAVING LIFEFONE THERE ,MADE IT POSSIBLE TO HAVE A SECOND CHANCE AND NOW I'M DOING WELL. SINERELY , JOHN BARTNICKI

Great customer service. The couple times i hit my button by mistake the follow through was instant. It was comforting to know how quickly there was a response and if needed I would have been taken care of immediately.

LifeFone has exceeded expectations in their level of customer service and speedy response to a power failure and when my Mom pushed her button after falling.

LifeFone is the bestlifesaving alert system. It is easy to use and has excellent customer service. i feel safe being alone at home and while traveling.

this survey website is not user friendly!

So pleased with your service. Thank you so much❤️

Lifefone's response teams' #'s don't show up as "Lifefone". Actually indicated "suspected spam" on the phone. This was a problem last week in an emergency when we needed one of the close family members to get to my mother's home to open the doors for the EMT's/ambulance arrival. With all the
spam calls that people receive these days, this is a big problem. Can this be rectified? Otherwise we have been very satisfied with the service.

We had gotten the LifeFone for my 90 year old mother-in-law 4 years ago and were very happy with it. My husband had researched it and found it to be not as expensive as the other companies. It was an easy set up, worked very well, and customer service is excellent. When my 84 year old Aunt needed monitoring at her home, we chose the same. She fell about a month ago and broke her arm. LifeFone immediately contacted me and called the paramedics who were there quickly. I couldn't get to my Aunt's home immediately and got a follow-up phone call from LifeFone indicating what happened and which hospital she was transported to. She is now in assisted living for her safety and well-being, and with my mother-in-law and my aunt both, it was very easy to return the unit both times. I can't say enough about this Company! Thank you!

Needed help getting Mom up. Call was answered very fast.

Always on the job. They helped me when I had 2 big black men at my door. Never saw them or car. I pushed my charm and talked thru it. Still scared but I know y'all are there for me!!!! Ty

I didn't have such a good experience with this company. By the time my order arrived, I'd changed my mind and called and cancelled. I took the unopened box to the UPS store and sent it back. I tracked it online and saw to the minute when it arrived at LifeFone on April 16. Two or three weeks went by, but I wasn't receiving a refund, so I called. That rep was cranky, but I figured she was just having a bad day. When she said I hadn't waited nearly long enough to be concerned, I tried to tell her they'd had my return for quite a while, but she wouldn't let me talk. She kept saying I just had to keep waiting. When a couple more weeks went by and still no refund, I called again and got the same rep. She was not only still cranky, but this time she also tried to lie me out of my refund. First she said I wasn't going to get a refund because I'd waited past the 30-day deadline. I said I'd returned my order the same day I got it. Then she lied again, saying they hadn't received it until May 16. I said they'd gotten it on April 16. She saw I was right but then came up with a new lie, saying I'd get only a partial refund since there was a certain part I had not returned. I said that was impossible since the box had gone straight from my porch to the UPS store unopened. She insisted my return was incomplete. I asked to speak to someone else. She snapped that anyone else would tell me the same thing. I asked to speak to someone else anyway. She transferred me to a supervisor, who told me I'd get a full refund, and a few days later, I did. I don't doubt this company makes great equipment and normally has good service, but unfortunately I had bad luck with customer service.

Always there when we needed them.
Prompt,friendly service.
Highly recommend.

I am very satisfied with my life fone. I,have fallen several tImes and they have been very prompt in sending help and in notifying my family.

I have used your product a few times and I’ve been very happy with the response. Person on the phone answered quickly. And I was connected to a response team who also arrived very quickly.

My father had dementia, but remembered his call button when he became trapped between his bed and his wall. He pushed his button, and Lifefone immediately called the local emergency medical services agency, and then tried to let him know they were on their way (they also immediately called me as his next of kin). We are grateful for the dispatcher's prompt response and compassion.

The system is excellent - it has never failed to signal when the alarm was activated and, if it's a false alarm, to follow up with a phone call. I truly appreciate its trustworthiness.

We as a family of caregivers for our soon to be 98 year old mother has been nothing but pleased about LifeFones exemplary service. My mother has always been animate about staying in her home due to experience of working at a long term facility for years. With LifeFone we and her were able to establish that with part time help.
On several occasions she tripped the alarm accidentally and it seemed like the entire EMT and rescue staff were at her front door within minutes! That gave us great reassurance of LifeFones excellent service and with that i’d like to commend Princeton, WV Police, Rescue EMT’s, and PCH hospital for they’re professionalism and kindness. Especially the two (2) times that she did fall and hurt herself, once quite painfully that required hospitalization and she used LifeFone!
She is now suffering from dementia and does not comprehend what her LifeFone is for and we have found it laying in multiple places throughout her home. We are still letting her remain in her home, but now providing more care and other measures. I just want to thank you for the many years you have given me, my wife and siblings the peace of mind that let us have trust of leaving her alone for short whiles. She would say the same if she were ask. Thank you from the bottom of our hearts.
Steven and Cindy Dorman
Princeton, WV