Pressing the buttom in an area that was secluded, I immediately got a response. I wanted to make sure that attention was paid when I was away from home and alone. I fell and hit the back of my head, p... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
No problems with the device or the response. That has all been good. I do find your website confusing. It doesn't seem possible to just sign in with a user name and password, but you have to answer a... Se mere
Virksomheden har svaret
LifeFone's daily phone call wellness check service saved my Mom's life. She got an infection and became weak/delirious, and as a result she was stuck on the floor for 10 hours -- she didn't fall so th... Se mere
Virksomheden har svaret
Mom has the "At-Home & On-the-Go" pendant. She fell in a parking lot yesterday and needed help. LifeFone was unable to get in touch with me. They immediately called Mom's 2nd and 3rd emergency conta... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om LifeFone
Skrevet af virksomheden
Since 1976, LifeFone has helped people live their lives safely, confidently and independently.
As a leading provider of Medical Alert Systems, LifeFone is recommended by healthcare providers throughout North America. These providers include: hospitals, area agencies on aging, home health care providers, social workers and geriatric care managers. LifeFone is an integral part of their overall care program. LifeFone has also earned an A+ rating from the Better Business Bureau.
LifeFone's equipment protects you at home and on-the-go, available with optional fall detection. 24/7 help for medical, fire or burglary.
Our services give individuals instant access to caring, compassionate help 24 hours a day, every day of the year. Subscribers can directly contact our specially trained Emergency Care Specialists with the simple push of a button. And LifeFone helps to maintain their Subscribers’ independence and overall quality of life by ensuring early intervention in emergency situations.
Skrevet af virksomheden
Consumer Friendly Policies
Our Policies Apply To All LifeFone Services
Cancel at any time and pay only for the time you’ve used - No Activation Fees - No Equipment Fees - 30-Day Money Back Guarantee - Lifetime Subscriber Price Guarantee - Lifetime Subscriber Equipment Guarantee - Unlimited Emergency Contact Notifications
Kontaktoplysninger
16 Yellowstone Ave, 10607, White Plains, USA
- 1-800-882-2280
- info@lifefone.com
- lifefone.com
4,5
Fremragende
1 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Good but costly
We have had lifefone for several years now. We have been happy with them, but we haven’t had any emergency so it’s truly hard to evaluate how they would be in an emergency. But when we do a monthly check, there is always a quick response and if we mistakingly Press the button, we get a voice that asks if we are OK so that’s all good. I would say there are other organizations that have less expensive programs so I would like them to be not as expensive as they are.
28. juni 2025
Besvarelse fra LifeFone
Thank you for being a valued LifeFone customer and for sharing your experience. We’re glad to hear that your monthly checks have been met with quick and reassuring responses—that kind of consistency is what we aim for every time. While we understand that cost is an important factor, we work hard to provide a high level of service, reliable equipment, and 24/7 support to ensure peace of mind. We truly appreciate your feedback and your continued trust in LifeFone.
We got a Lifefone for a 95 year old…
We got a Lifefone for a 95 year old friend. Within the first 10 days she used it multiple times. The response time was great and communication was clear. We had to return it after 2 weeks as she was hospitalized and moved to a home. Ordering and returning was easy and phone calls were answered and helpful. I would definitely recommend the company and product.
20. maj 2025
Uopfordret anmeldelse
Besvarelse fra LifeFone
Thank you for sharing your experience with LifeFone. We’re so glad to hear that the service was helpful during those first critical days and that our team was able to provide clear communication and quick response when it mattered most. While we’re sorry to hear about your friend’s change in circumstances, we’re pleased to know that both the ordering and return process were smooth. Your kind recommendation means a great deal to us, and we appreciate the trust you placed in LifeFone.
My only concern with the unit is that…
My only concern with the unit is that it's GPS is not exact and it's address location. For example when at the vet recently and only told you all that I was on Highland Avenue. It did not say that I was at Highland Animal Hospital. I wonder what the future technology and you'll be able to hone down the location of the emergency. Thank you so much
16. april 2025
Besvarelse fra LifeFone
Thank you for sharing your thoughts! You bring up an important point—while GPS-equipped devices use technology to help determine your location, current GPS systems do have limitations. GPS works by collecting signals from satellites through a process called trilateration, but factors like being inside a building or signal obstruction can affect precision. This means it may not always identify the exact address, floor, or business name—such as the animal hospital you mentioned. We’re always monitoring advancements in location technology and look forward to improvements that will provide even more accuracy in the future. We truly appreciate your feedback and thank you for choosing LifeFone!
Invaluable
I was alerted twice during the first month with LifeFone. Both times, my mom needed paramedics. She was short of breath and activated the system independently the first time. The second time, LifeFone detected a fall. What a relief to have them on board!
16. april 2025
Besvarelse fra LifeFone
Thank you so much for sharing your experience with LifeFone. We're so happy she had the fall detection feature so that we were able to send help the second time. If you ever have questions or need assistance, please don't hesitate to reach out and thank you again!
Best - The LifeFone Team
Great response time!
I’ve been using this Product for over five years now. My mom is 93 years old and lives in her home. It gives my mom and us peace of mind. They do a great job. I highly recommend their service.
8. april 2025
Besvarelse fra LifeFone
Thank you so much for your kind words and review of LifeFone. In addition to ensuring that your Mom gets assistance when the button is pressed, one of our goals is to provide you with that peace of mind so that you can all rest a little easier! Don't ever hesitate to reach out if you need assistance!
Thank you - The LifeFone Team
Besvarelse fra LifeFone
Thank you for your kind words! We’re so glad to know our team was able to respond quickly and effectively when you needed support. Providing calm, reliable assistance is always our goal, and we appreciate you taking the time to share your experience.
— The LifeFone Team
Didn’t need it a lot but when my 89 yo…
Didn’t need it a lot but when my 89 yo mother fell, Lifefone was there.
11. marts 2025
Besvarelse fra LifeFone
Thank you for sharing your experience. We’re glad we could be there for your mother when she needed help. Her safety and your peace of mind are our top priorities. Please don’t hesitate to reach out if we can ever be of assistance.
— The LifeFone Team
We bought this for my grandmother…
We bought this for my grandmother because she had fallen and was living alone at the time. Because of this, she was able to be for a bit. She's now with us and still wears it for safety. She's 97 years old. The only thing I would say is a negative would be the weight of it. Other than that, she's fine with wearing it.
11. marts 2025
Besvarelse fra LifeFone
Thank you for sharing your experience! We’re so glad to hear that your grandmother has LifeFone for added safety, both when she was living alone and now with your family. We understand that comfort is important. All of our systems are fairly lightweight but if the weight of her current device is a concern, we do offer other systems that are lighter. Our customer service team would be happy to discuss options that might be a better fit for her. Please feel free to reach out—we’re here to help! Thank you! The LifeFone Team
Back ground noise made it hard to hear…
Back ground noise made it hard to hear voice on speaker.
10. marts 2025
Besvarelse fra LifeFone
Thank you for taking the time to provide feedback on our service. Someone from our customer care team will reach out to you soon to go over this with you as your ability to hear clearly is important.
Mom needed help.
My mother had fallen and was very weak, we called LifeFone and they arranged for the police and ambulance. Very helpful in a stressful situation.
28. februar 2025
Besvarelse fra LifeFone
Thank you for sharing your experience. We’re so glad we could assist during such a stressful time and help ensure your mother received the care she needed. Your peace of mind and her safety are our top priorities. Please don’t hesitate to reach out if we can ever be of further help.
— The LifeFone Team
Got help fast when I fell and couldn’t…
Got help fast when I fell and couldn’t get up.
15. februar 2025
Besvarelse fra LifeFone
Thank you for sharing your experience! We're glad we could get you the help you needed quickly. Your safety is our top priority, and we’re always here for you. If you have any questions, please don’t hesitate to reach out.
— The LifeFone Team
The fall prevention is no good
The fall prevention is no good. My last 3 falls (one face first and two on my back) it did not go off.
6. december 2024
Uopfordret anmeldelse
Besvarelse fra LifeFone
Thank you for your feedback. We’re sorry to hear about your multiple falls and hope you’re doing well. We have a record of troubleshooting this with you a little more than year ago but we weren’t aware that you were experiencing additional issues. Our customer care team will be reaching out to you shortly to help troubleshoot this issue as your safety remains our top priority.
— The LifeFone Team
Fall pendant is absolute junk
Fall pendant is absolute junk. Response time is poor. Operators are not knowledgeable and don’t listen to what you tell them. I’m definitely looking to replace this company. Don’t waste your money on them
12. februar 2025
Uopfordret anmeldelse
Besvarelse fra LifeFone
Thank you for sharing your feedback. We take concerns about our service very seriously and are committed to providing reliable and responsive support to all of our customers.
Upon reviewing your account, we found no prior reports regarding issues with fall detection. We encourage you to reach out to our Customer Care team so we can better understand your concerns and assist you. Your safety remains our top priority.
The LifeFone Team
I had 2 defective devices
I had 2 defective devices . For 3 months I paid for monitoring that I did not receive. I fell, breaking 7 ribs, and when I pressed the button for help…nothing. Fortunately I was able to crawl to the sofa and reach my cell phone for help. I returned my pendant along with my extra charging device. No refund. Not even an apology. I would think they would want to see what went wrong …2 defective devices is not a coincidence. Somehow they made it seem like it was my fault as I did not test monthly…as recommended. I am 80 years old and need a reliable device. I would say to others, this is not a company who cares about the satisfaction of their clients.
1. februar 2025
Uopfordret anmeldelse
Besvarelse fra LifeFone
We appreciate your frustration and in no way did we mean to express that we think the equipment issue was your fault. As you can imagine, we are very dependent upon the equipment working properly and it’s rare to have an issue with multiple devices for the same subscriber. We only meant to suggest that the issue might have been related to AT&T’s network service in your area.
Again, if you wish to discuss this with us we’d love to talk with you at your convenience.
I was in a closed garage going into my…
I was in a closed garage going into my house and lost my balance falling backwards down two steps and landing on my back and hitting my head on a cement floor. I could not get up therefore I pressed the button on my alert and within minutes help was there. the paramedics took me to the hospital
19. december 2024
Uopfordret anmeldelse
Besvarelse fra LifeFone
Thank you for taking the time to comment on your experience with LifeFone. We're so thankful you were able to push the button and get help when you needed it! Our customer service team is available to help should you have any questions and of course, any time you need our emergency service, don't hesitate to push the button! Best, The LifeFone Team!
Excellent, but not perfect.
My experience with Life Fone has been excellent. Their response although not always very fast is plenty fast enough. But my only experience has been with false alarms when I accidentally push the alarm button. I have two problems with the company one is the neck piece or the lanyard does not fit well onto the Transmitter that one wears around his neck. I finally Mickey Mouse it so that it fits, but it’s not perfect. Masking tape is not a great substitute for a good fit My second complaint which is much more serious is that I am not comfortable talking to a computer or a robot or AI when accidentally I pushed the button. I want a real person there and not a computer as a middle man. nevertheless I expect all the others use a computer also to weed out false alarms hence I’m staying with Life Fone, I think. I have been using Life Fone for five years.
2. januar 2025
Uopfordret anmeldelse
Besvarelse fra LifeFone
Thank you for taking the time to share your experience with LifeFone and for talking with our customer service team about your concerns. If you are having issues with the lanyard, please reach out as we can troubleshoot that issue.
With regard to the false alarm, please know that there is never an issue or concern when the button is accidentally pushed. Initially there is an automated response after which you are quickly transferred to a live agent who can provide assistance.
We always seek to provide the most reliable service in an emergency and if you have any questions or concerns, one of our customer service agents can help address these with you!
Thank you for being a loyal subscriber and we wish you a Happy New Year and good health.
Gives family peace of mind. A little slow response.
This device gives my family peace of mind. I have concerns about the turnover time. When I press the SOS to test, it sometimes takes over a minute for them to answer.
7. november 2024
Uopfordret anmeldelse
Besvarelse fra LifeFone
Thank you for taking the time to write a review of your LifeFone experience. We would encourage you to call customer care at 877-330-3658 as a minute is a longer than normal. We'd like to troubleshoot this with you.
Has been peace of mind!
3. november 2024
Uopfordret anmeldelse
Besvarelse fra LifeFone
Thank you for your review! We’re delighted to know that LifeFone has brought you peace of mind. Your comfort and confidence in our service mean a lot to us. Best, The LifeFone Team!
Great Customer Service
The people who answer the phone are always nice and helpful. only once took a long time to answer when my grandma pressed the button. only issue lately is we get a lot of false alarms for a fall but we don't know why that keeps happening.
18. oktober 2024
Uopfordret anmeldelse
Besvarelse fra LifeFone
Thank you for taking the time to comment on your experience with LifeFone. We value your input! We encourage you to call our customer service department at 1-800-882-2280 so we can review the issue with false alarms. While there is no charge for false alarms we would like to help you troubleshoot this! Best, The LifeFone Team
This product is so simple to use and is so worth it!
This product is so simple to use and manage. I purchased for my Mother and she is very pleased with the service. We purchased the extra setting for falls and it is definitely effective. One time was accidental and it worked perfectly. Help was sent because she didn’t respond; she didn’t know she dropped it and left the area and I was notified. This gives us peace of mind. Thank you!
23. oktober 2024
Uopfordret anmeldelse
Besvarelse fra LifeFone
Thank you for sharing your experience! We're so glad to hear that your mother is pleased with LifeFone and that the fall detection feature has been beneficial for her! Knowing it worked perfectly and provided peace of mind for you and your family means a lot to us. We're honored to have her as a subscriber! Best, The LifeFone Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.