Pressing the buttom in an area that was secluded, I immediately got a response. I wanted to make sure that attention was paid when I was away from home and alone. I fell and hit the back of my head, p... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
No problems with the device or the response. That has all been good. I do find your website confusing. It doesn't seem possible to just sign in with a user name and password, but you have to answer a... Se mere
Virksomheden har svaret
LifeFone's daily phone call wellness check service saved my Mom's life. She got an infection and became weak/delirious, and as a result she was stuck on the floor for 10 hours -- she didn't fall so th... Se mere
Virksomheden har svaret
Mom has the "At-Home & On-the-Go" pendant. She fell in a parking lot yesterday and needed help. LifeFone was unable to get in touch with me. They immediately called Mom's 2nd and 3rd emergency conta... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om LifeFone
Skrevet af virksomheden
Since 1976, LifeFone has helped people live their lives safely, confidently and independently.
As a leading provider of Medical Alert Systems, LifeFone is recommended by healthcare providers throughout North America. These providers include: hospitals, area agencies on aging, home health care providers, social workers and geriatric care managers. LifeFone is an integral part of their overall care program. LifeFone has also earned an A+ rating from the Better Business Bureau.
LifeFone's equipment protects you at home and on-the-go, available with optional fall detection. 24/7 help for medical, fire or burglary.
Our services give individuals instant access to caring, compassionate help 24 hours a day, every day of the year. Subscribers can directly contact our specially trained Emergency Care Specialists with the simple push of a button. And LifeFone helps to maintain their Subscribers’ independence and overall quality of life by ensuring early intervention in emergency situations.
Skrevet af virksomheden
Consumer Friendly Policies
Our Policies Apply To All LifeFone Services
Cancel at any time and pay only for the time you’ve used - No Activation Fees - No Equipment Fees - 30-Day Money Back Guarantee - Lifetime Subscriber Price Guarantee - Lifetime Subscriber Equipment Guarantee - Unlimited Emergency Contact Notifications
Kontaktoplysninger
16 Yellowstone Ave, 10607, White Plains, USA
- 1-800-882-2280
- info@lifefone.com
- lifefone.com
4,5
Fremragende
1 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Saved my Mom's life!
LifeFone's daily phone call wellness check service saved my Mom's life. She got an infection and became weak/delirious, and as a result she was stuck on the floor for 10 hours -- she didn't fall so the fall sensor didn't go off and the delirium caused her to not push the help button. After not answering the daily wellness check call, LifeFone called us and then sent EMS. My mother lives alone, so otherwise she would have been stuck on the floor for days and died. I'm so glad we paid the extra $19/mo for these daily wellness check calls -- it's a bargain.
24. oktober 2025
Besvarelse fra LifeFone
Thank you for sharing this powerful story. We’re deeply grateful that your mother is doing better and that LifeFone’s Daily Wellness Check service was able to make such a difference. Situations like this truly highlight why these features exist—to ensure no one is ever left without help when they need it most. Your trust means a great deal to us, and we’re honored to play a role in your mother’s safety and care. The LifeFone Team
LifeFone was very valuable to our…
LifeFone was very valuable to our family for our mom. We did not live in the same county as our mom. She wore it faithfully. She also felt secure knowing help was available if needed. It works great because she accidentally pressed it a couple of times and a response was immediate.
We would definitely recommend LifeFone.
13. oktober 2025
Besvarelse fra LifeFone
Thank you for sharing your experience with LifeFone. One of the many benefits of our medical alert system is the personal profile where subscribers can let us know who to contact in the event of an emergency from doctors and hospitals to family, friends and neighbors. This is especially helpful for those family members like yourselves who don't live in the area. We're so pleased that you would recommend us and wish you the very best! Thank you, The LifeFone Team
Reliable life saving device
We purchased this device for our aging mother. She has used it several times both intentionally and accidentally. They have responded quickly every time. I trust this device completely.
13. oktober 2025
Besvarelse fra LifeFone
Thank you for sharing your experience! We’re so glad to know that LifeFone has provided reliable protection and reassurance for your mother. Quick, dependable responses are what we strive for every time! We truly appreciate your trust in LifeFone. The LifeFone Team
your response time is immediate and…
your response time is immediate and your staff is very friendly and easy to work with.
23. september 2025
Besvarelse fra LifeFone
Thank you for your kind words! We’re so glad to know that our team has been responsive and easy to work with. Providing immediate assistance with a friendly approach is exactly what we strive for, and it means a lot to hear that reflected in your experience.
Extremely pleased with your service!
I was very pleased to know the extent your company will go to for my safety. My friend kept calling my cell phone for our usual zoom and got no response because I forgot to take the phone with me. She was very upset and called LifeFone (she knew your company because I always raved) to see if there were any calls from me which there were not but the rep offered to have a well check done. When I realized her calls on the phone, I was even more delighted that you were willing to go the extra mile!! Thank you!!
23. september 2025
Uopfordret anmeldelse
Besvarelse fra LifeFone
Thank you for such a thoughtful review! We’re so pleased to hear how reassured you felt knowing our team was ready to step in when your friend reached out with concern. Going the extra mile for our subscribers’ safety is always our priority, and it’s wonderful to know that both you and those who care about you can count on LifeFone. We truly appreciate your kind words and your trust in us!
Better than Life alert
I like being able to communicate with lifePhone Representatives through my lanyard. Also the fact that it has a fall alert response. I recommend this to everybody I meet. I started with Life alert and your company is by far the best!
12. september 2025
Besvarelse fra LifeFone
Thank you so much for your kind review! We’re delighted to know that LifeFone has been a great fit for you and that you feel confident recommending us to others. Your trust and support mean a great deal to us, and we’re truly grateful you’re part of the LifeFone family.
Follow Up Review
I previously posted a LifeFone review on Google as well as here. I recently placed my LO in assisted living so LifeFone is no longer necessary. However, I wanted to let people know that we had a great experience with LifeFone and absolutely recommend it. I waited to write this until our equipment return and refund were completed. We had prepaid another year and had to cancel two months into it. After they received our equipment back, they prorated and promptly credited the remaining 10 months back to our payment method. This was a seamless no hassle process. The only issue was, I received the email confirming the cancellation & providing more detailed return instructions after I mailed the equipment. Fortunately, I got a receipt from the post office & insured the equipment as instructed. If I’d asked, they would have provided a prepaid label & deducted the cost from my refund. Anyway, this service worked excellently, we didn’t need Wi-Fi, the GPS tracking made it so they could find my LO even on a train in the middle of the mid-west, and summon medical help to the house quickly. THANK YOU LIFEFONE for helping lower caregiver stress.😊
9. september 2025
Uopfordret anmeldelse
Besvarelse fra LifeFone
Thank you for taking the time to share such a detailed review. We’re so pleased to know that LifeFone provided reliable protection for your loved one and peace of mind for your family. It’s also wonderful to hear that the features like GPS tracking and the medical response helped ease the stress of caregiving.
Thank you again for your kind words and recommendation. It means a lot to us to know LifeFone made a difference for your family. Best, The LifeFone Team
How long should it take to charge the…
How long should it take to charge the battery and thereafter how long should it work ?
13. august 2025
Besvarelse fra LifeFone
Thank you for your question and for being a valued LifeFone customer.
One of our customer service specialists will be in touch directly to review your device and provide clear guidance on charging times and expected battery life. We want to ensure you feel fully confident using your system, and our team is here to help every step of the way.
Good company, good help!
I fortunately have not had an emergency but have had several false alarms. The customer service people are kind and we appreciate their sensitivity!
5. august 2025
Besvarelse fra LifeFone
Thank you for your thoughtful review! We’re glad to hear that our team has been kind and understanding during those accidental activations. It’s important to us that every interaction feels supportive and respectful, whether it’s an emergency or not. We truly appreciate your trust in LifeFone!
Notifications worked exactly as we’d hoped
When my elder relative activated her alert, I received a “ live” phone call and explanation of steps taken - and all contacts received appropriate timely calls/texts. Notifications Worked - exactly as we would hope. And relative is fine, now with good confidence that her system works.
13. august 2025
Besvarelse fra LifeFone
Thank you for sharing this experience. It’s great to know the communication process worked smoothly and that everyone on the contact list received timely updates. We’re glad your relative now has added confidence in her system, and we appreciate the trust you’ve placed in LifeFone to help protect her. - The LifeFone Team
LifeFone Performed Dependably During a Medical Crisis
Sometime in early morning, my father became dizzy, suffered a bad blow to his head, and collapsed on the ground breaking his hip. He was able to press the LifeFone medical alert, but couldn't be understood verbally. They phoned me immediately and contacted an ambulance per my request, providing them with a code to his lock box to gain entry into his home. They stayed in contact with me, updating me, which was helpful since I was still 20 minutes away, and they were able to make re-contact with my father and informed me of their brief conversation. LifeFone handled this serious situation perfectly and professionally, and I am very grateful for their rapid and regular communication with my father, myself, and the ambulance service. Their responsiveness was invaluable in saving my father's life.
11. august 2025
Besvarelse fra LifeFone
We truly appreciate you sharing this experience. Situations like this highlight the importance of having fast, dependable communication between our team, emergency responders, and loved ones. Knowing that critical details could be relayed quickly so help could arrive without delay is exactly the outcome we strive for. We’re glad we could support your family during such a difficult time and wish your father a steady recovery. Thank you, The LifeFone Team
Besvarelse fra LifeFone
Thank you for taking the time to share your experience. It’s reassuring to know our team was able to act promptly when it mattered most. Your confidence in our service means a great deal to us. Best! The LifeFone Team
actually used the Life Life Foneu…
I actually used the Life Life Foneu when I fell in April 2025. I got help right away, thank God. After two years, I needed a new pendant. Sean was very helpful in explaining how to activate the new equipment. He was patient, kind, and professional. I was very grateful to deal with someone who took the time to explain matters to me. Sean is an angel! Life Fone is very lucky to have such a wonderful employee!
5. august 2025
Besvarelse fra LifeFone
Thank you so much for sharing your experience. We’re grateful to hear that you received timely help when you needed it most and that your equipment update went smoothly. We’re especially proud to have team members who go above and beyond to provide clear, compassionate support. We’ll be sure to share your kind words with him—it will mean a lot.
Thank you for being part of the LifeFone family!
Besvarelse fra LifeFone
Thank you for your kind words! We’re so glad to know you felt cared for and received a quick response—that’s exactly what we strive for every day. We truly appreciate your trust in LifeFone.
they were always ready to help.
5. august 2025
Besvarelse fra LifeFone
Thank you for taking the time to comment on your service with LifeFone. We value our subscribers very much and out goal indeed is to be there when help is needed! - The LifeFone Team
Dad has fallen twice since he got the…
Dad has fallen twice since he got the LifeFone. Both times we were contacted and EMT's were contact quickly.
16. juli 2025
Besvarelse fra LifeFone
Thank you for sharing your experience. We’re so glad your dad had LifeFone when he needed it most and that help was dispatched quickly. Knowing you’re informed right away and that emergency services respond promptly is exactly what we aim for. We’re honored to be part of his safety and your peace of mind.
Great Service
Every time I test my lifephone device I get an answer. Although it is a interactive recording it still knows who I am and where I live. I'm happy with life phone.
16. juli 2025
Besvarelse fra LifeFone
Thank you for your review! We’re glad to know you are confident that your device is working reliably! It’s great to hear that you’re happy with LifeFone—we appreciate your trust and are proud to be part of your safety support.
The check in call is always pleasant…
The check in call is always pleasant and prompt. Mom has set it off many times by accident, so the call has minimized unnecessary visits from emergency personnel. The callers are always calm and appropriate. Not judgemental for accidental pushing of the button.
16. juli 2025
Besvarelse fra LifeFone
Thank you for taking the time to share your experience. We’re so glad the daily check-in calls have been helpful and that your mom feels supported—even during those accidental button pushes. Our team is trained to respond calmly and respectfully in every situation, and we’re happy to know that has come through. It’s our goal to provide both safety and reassurance without adding stress. We truly appreciate your feedback and trust in LifeFone.
My 96 yr old aunt appreciates the…
My 96 yr old aunt appreciates the kindness of operators. They listened to her and called numbers she asked at least twice before answered.
Caller ID could have been better because it showed a number from Utah not lifelong so didn't answer on first call.
16. juli 2025
Besvarelse fra LifeFone
Thank you so much for your kind review! We’re happy to hear that your aunt has felt supported and listened to by our operators—that care and attentiveness are exactly what we strive for. Regarding the caller ID, we understand how that can be confusing. We recommend giving our customer service team a call so we can provide the specific phone numbers LifeFone uses. That way, you can program them into your phone for easier recognition in the future. We’re grateful for your feedback and glad to be part of your aunt’s safety and support system.
Customer service has been great
Customer service has been great. The few times I have needed to call about something, they walked through the problem with me to solve it. They even encouraged me to call back a few hours later, while they were still on duty to make sure that everything worked.
22. juni 2025
Besvarelse fra LifeFone
Thank you for your kind review! We’re so pleased to hear that our customer service team has been helpful and supportive. It’s always our goal to make sure you feel confident and comfortable with your system, and we’re glad we could walk through the issues and follow up to ensure everything was working properly. We appreciate your trust in LifeFone!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.