Let’s Explore: VR Anmeldelser 

I ordered to have a Let's Explore Oceans product delivered to my niece in Western Australia but there was an issue delivering so the parcel was returned to the UK.

Not holding out much hope... I contacted the help service and a new parcel was sent. It might have taken a while but it arrived and my niece thinks it's just amazing.

I was impressed by how quickly the help team responded and they didn't mind me asking follow up questions.

STILL waiting for this to arrive its been two weeks. Please contact me to inform me when it may arrive thank you.

Just msged customer service via FB messenger , they were a delight to speak with and extremely helpful i cant wait to get my Lets explore vr set , would highly recommend them to future purchasers.

We had an amazing first hand experience of virtual reality. The kids in the family were super excited to watch and learn! Delivered in 2 days and not to forget, great customer service.

Had an issue with passcode Michael sorted it in 5 minutes and we are back up and running. Kids love it.

Bought the mega pack in May and have still not received our order.
Contacted the email address that is the ONLY point of contact if something goes wrong and have STILL not received a response and it is now the beginning of July or the order.
Worst customer service ever.

I purchased an Explore Oceans this am and did not apply my discount offer. After I bought it ,I realized I had not applied the discount offer ,so I consulted the help desk and they applied the offer and sent me a refund. They were quick to respond ,and made the process so easy.
So happy to deal with them. Recommend this company highly?

We bought the Explore Oceans package for my 11 yr old niece, who loves all things related to Marine Biology, Oceanography, and Conservation… she was thrilled! In fact, it was so well received by the family that three generations were jockeying for position in the “my turn” queue! 😂

We did have a little hiccup with a doubling up of delivery/import charges… but a quick email to customer service and the charge was reversed. Great customer service!

I bought the Ocean Pack for my son, he loves it. This is more for kids than adults.
We need to use our own mobile phone in the goggle which is not always convenient when we are waiting for calls.
The technical support is very quick to resolve problems if any. Overall, I recommend this Pack for kids.

I gave this to my son as a birthday present and he loves it! Great fun and a really immersive experience. Far superior to video games.

We bought this for our niece, but before giving to her we thought best to test and set up the unit using our email. the unit worked as expected and the experience was very impressive.
Upon transferring the account to our niece, I made a admin error which caused the account to be locked.
I contacted the support team who were incredibly professional and helpful and after trying a couple of different ways to correct the issue, they deleted the old account and sent through a new activation code with out any question or quibble and I’m glad to say the new code worked straight
Great tech for the intended target audience and great customer support 😀👍

I recently bought the explore kit for my family, and it has been a source of amazement! The quality of the reality is excellent and adults and children have loved exploring under the ocean! Highly recommend and great value!

Thank you for great customer service!

I have previously purchased the “Let’s Explore: Oceans Megapack” and was thoroughly pleased with the product.

I want to surprise someone else with this amazingly creative invention; and so, I again made a purchase.

I had already purchased and paid for the products when I discovered that I was eligible to receive 10% off (had I had provided them with a code).

Hoping for the best but not sure of the outcome, I, nonetheless sent an email with the code and asked if I could be reimbursed.

Literally, within a minute, I was shocked but pleasantly surprised as I received an email to confirm that my credit card would be reimbursed the $28.69.

I was already a fan of Let’s Explore but now I will definitely share their line of products with my family, friends and colleagues.

It is rare these days to find a company with such amazingly creative and high quality products. Even more rare is to be pleasantly surprised to also discover that their business practices are equally admirable, ethical and honourable. I wish you continued success.

Thank you.

Erin O.

Bought this at Christmas for my grandson, all the family love it, and all use it, including me.

Still being used now, 5 months later.

Would recommend to anyone.

I bought this product for my 8 year old and he loves it.

I had difficulty setting up the app so I contacted the support team and they got back to me instantly and helped me through the whole setup process.

The product itself is awesome and does a great job of keeping my son entertained.

I look forward to seeing some more features In the future.

I purchased the Lets Explore Oceans set for a birthday present for my 7 year old niece. I'm really disappointed to say I WOULDN'T recommend this product to anyone. We have followed all the guidance and suggestions within the website tutorials and gone through all of the FAQ's but it isnt't working as advertised. The cube is very difficult to centre and doesn't stay centred; its difficult to select a video to play, these then sometimes stop part way through with a message displayed asking for the cube to be centred. I have been emailed backwards and forwards to the 'support team' for the product who haven't been very helpful. I have been sent a replacement cube which didn't resolve the issues; I have been advised it can't be refunded as 14 days has passed since purchase; I have been asked what type of phone I have (my phone is on their compatible device list); I have been asked for screen shots of the issues which can't be taken as the phone is clipped in to the VR googles and it covers the buttons on the side of the phone. I am seeking further advice as the product isn't fit for purpose and dioesn't work as advertised. Really disappointed as when you read their website and other reviews it sounds great.

At this point...1 month since ordering (I know...covid excuses everything)...then there is a duty charge of 30.00 CDN (not mentioned on the website ****i did just find it in the shipping/return fine print***)...so this gift for a grandchild is late...and coming in at around 200.00...as to function...to be continued

The dog chewed up the holistic cube, I emailed asking if I could buy a replacement and they sent me one out for free. From email asking to receiving a free replacement took 3 days. Amazing customer service and one happy boy who was devastated.

Amazing customer service. Not the kind you come across often. My dog destroyed the cube and they immediately sent me another one. No questions asked. Remarkable.