Let’s Explore: VR Anmeldelser 

We received the Let’s Explore Ocean pack as a gift. We couldn’t get it working because another member of the family tried setting it up using the activation code. I emailed customer service after reading the FAQs which clearly explained what needed to be done to remedy the issue. Michael got back to me within minutes, activating our account. That is amazing and efficient customer service! Now, we have been enjoying the VR set, and finding the underwater experience so much fun!

We purchased this as a Christmas gift for our eight year old daughter. Unfortunately, this meant that we purchased well in advance of Christmas. When we opened the gift on Christmas Day it was not what we were hoping for and my daughter is not interested in it. We now see that the return window is only 14 days from the date of purchase and Let's Explore: Oceans will not allow us to return the product. It's really disappointing they wouldn't allow for some flexibility in the return policy around Christmas. This was a very expensive mistake.

We purchased a lets explore oceans for a daughter as one of her Christmas presents. Our puppy chewed the holographic cube. I tried to order a new one however the system would not accept our address as a delivery address. I contacted customer services . They made several attempts to remedy the problem. Eventually Michael sent an order for us to complete. Excellent friendly service. Nothing too much trouble. They made our 10 year old girl very happy

Fantastic interactive experience but what also makes this product particularly impressive is the excellent customer service support you receive - very fast, professional and comprehensive to help you with any issues after purchase. Resolved my problem (nothing to do with the product, simply my issue) perfectly. Phenomenal support.

Ordered 11/22 for a Christmas gift. Still have not received a month later. Multiple e-mails with quick response (I'll give them that) always stating you will receive by Christmas or it will ship in a few days. Just hasn't happened. Very frustrating and disappointing.

This gift is for my two Grandsons who I'm sure will be pretty pleased with them, only 1 parcel came at first and on contacting the supplier my other order was despatched immediately without no fuss, they seem a nice company, and would use them again if it came to it.

I was looking for a VR headset that had great resolution while staying within my budget and when I came across the Vodiac headset with the 75 videos included. I decided to take a view (spin). The setup was easy and There is a lot of content to explore. I love travel videos and there are a lot to choose from. The resolution is really good. There were a few snags. The app would freeze. yes it was frustrating and I contacted customer service asap. And believe it or not, I was contacted within 24 hours. They kept me in the loop and said it was probably a bug. within a couple of days, it was resolved. I love looking at the videos. And I know the company does care for their customers and wanted to make sure I was satisfied. I love watching these videos there is a lot of content to choose from. Again the resolution is good and i wear glasses and the headset fits comfortably on my big head. Love, Love, Love this company, the videos and the vr headset.

I am concerned because I ordered the mega package last week and yet to get any shipping info. I have sent a couple emails thru support and provided the confirmation number. They replied yesterday that a ticket was started and someone would reach out to me, however I still have heard nothing. I am hopeful they respond as this is a Christmas gift

UPDATE. As I had hoped, Let’s Explore responded today that the parcel has shipped and expected to arrive on Friday. I am truly hopeful and will updates once the package arrives, I am giving them 3 stars and will update again once received

It’s here and it looks good, it’s a Christmas gift so I am pleased. Don’t worry too much if there is no tracking details, but do ask this company to confirm. They did confirm and I never did receive any tracking details, but I am happy with service

I work for a small public library and bought just the cube as a way to keep costs down. When I discovered I needed an activation code, they graciously provided one to me and even donated a mega pack to library so that we may use it during our ocean themed summer reading program. I can't wait to use it with the kids. They are going to love it!

We only get one experience. The humpback whales. Did not realize this as I thought we had purchased the " Ocean experience " when we ordered the set.

Bought the Lets Explore Oceans VR set for Grandkids as a starter into VR, they love it (well they do when Grandad lets them have a go lol...) It was perfect surprise present for them something they can enjoy and larn at the same time so Win Win!

Recommended

Excellent and personal customer service.
I ordered the Let’s Explore: Oceans for a birthday gift for my 8 year old grandson! A Black Friday special bonus was a Free Genuine Mosasaurus Fossil Tooth. Received package in a reasonable time. Unfortunately the nicely packaged Fossil Tooth was broken. I emailed Let’s Explore and received a phone call that afternoon. I was asked to send a photo of the damaged tooth and once they received the photo they immediately sent another Tooth to me at no charge. Due to circumstances beyond Let’s Explore’s control this package never arrived to my address, even though the delivery agent said it was delivered and had a signature. Once again, I emailed Let’s Explore the tracking information on the item and explained that we did not know who signed for the item but it was not delivered to my address. Let’s Explore again sent out another Tooth, this time directly to my grandson. He was so happy and excited.
Thank you Let’s Explore for an excellent, most enjoyable product and customer service which exceeds expectations. You have renewed my faith in ordering online! Thank you also for making my 8 year old grandsons birthday very special. I most definitely recommend your company and this product.

Most of the features do not work, and the phone number listed for the company does not work. We sent more than one email, the ONLY way to get hold of them, and no replies came. We feel scammed and cheated.

March 9: Company responded to Trustpilot that they asked for more information, and I never got back to them. Liars! I answered everything that they asked and tried everything they suggested. They stated that my case was being sent to a special team. Never heard back.

Had an issue with my activation code (i bought this on line new in an open box and someone had used the activation code i found out although all the parts looked new unused. I thought this would be a nightmare to straighten out, but honestly; i don’t think i have ever had a company respond so quickly and resolve a matter so easily as this one.
My email inquiry was super promptly returned with info help and Michael was great support to get this resolved without drama. And polite the entire time. A rare find it seems: trained staff who actually care and do the “whatever” to help and resolve 5 star!

We had some issues with our activation code. Emailed the company and within minutes they had us fixed and ready to dive. Awesome service. Thanks so much.

It’s Awesome, I hope some other stuff will come out for more experiences.

Due to my own lack of experience, I was unable to establish the "Let's Explore Oceans" on my daughter's new iPhone.
I reached out, via email, to the support service. Response was almost immediate. I had to ask several questions and they responded each time very quickly. finally, I was able to resolve my error - thanks to this team. Thank you so much. My daughter is pleased.

Great product and the customer service is superb.

After waiting a few weeks for a refund on an item I changed my mind on, I contacted Let's explore and received a response with in minutes. I gave them my information and received my refund the next day. Very nice company to work with!!

Great service! Swift response to questions & a great product.