These guys went above and beyond what might be expected. They worked diligently and consistently with a can-do dheerful xattirudw. They were easy to have around, were polite and unobtrusive and tidy... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I have a small baby and we have been having issues with our Heatpump since the beginning- the technical team keep saying it’s a faulty unit, yet we are receiving no help from eco dan. Called them ever... Se mere
Virksomheden har svaret
Robert from Mitsubishi is excellent and has a depth of knowledge that helped us understand the limitations of our system performance and design. He was able to quickly identify the issues thrown... Se mere
Virksomheden har svaret
I first met Luke earlier this year (2026) when I placed a call to Mitsubishi after another plumbing company had caused issues that led to our heat pump system to drastically underperform. I was so i... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Kedel- og opvarmningstjeneste
- også i
- Energiudstyr og -løsninger
- Producent
- Producent af ventilationsudstyr
- Varmeentreprenør
Skrevet af virksomheden
Mitsubishi Electric is a world-leading supplier of HVAC equipment. Decades of dedicated research enable us to provide you with an advanced range of products, from air conditioning units, to air source heat pumps that offer complete design flexibility to provide the perfect internal environment for every building type. We have developed an industry leading service and support network in order to ensure our products work to their optimum efficiency. We provide a range of technical air conditioning training and heating training to support our range of HVAC products from cradle to grave. Mitsubishi Corporation has developed its Vision 2021 which sets out our guiding principles in achieving sustainability in all we do. This vision builds on a long-standing narrative behind our Corporate philosophy. In the UK we have translated this to our Green Gateway approach where we encourage everyone in the built environment to reduce energy.
Kontaktoplysninger
Mitsubishi Electric, Living Environment Systems Travellers Lane , AL10 8XB, Hatfield , Storbritannien
- 0161 866 6064
- ecodan.service@meuk.mee.com
- les.mitsubishielectric.co.uk
4,3
Fremragende
949 anmeldelser
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My system developed a leak some time…
My system developed a leak some time ago,I tried to contact the customer service people a few times lines always busy,as a last resort I phoned my customer service engineer Phil bullock who as usual gets things done as a result he finally fixed my issue
30. marts 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Kelvin,
Thank you for taking the time to leave us a review. We’re thrilled to hear about your experience with Phil and glad your leak has been fixed.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Paul the Mitsubishi engineer
Paul the Mitsubishi engineer came from Brighton to London to do a software update on out heat pump. He identified a couple of other unrelated issues for us and fixed them. He also helped with our settings to make the system more economical and gave us some good tips for running the system. He is an excellent communicator and is very knowledgeable on his subject. Thank you.
26. marts 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Lawrence,
Thank you for sharing your experience with Paul. We’re delighted to hear that his support met your expectations and that you’re pleased with the level of care provided.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Reliable products, Strong support.
Recently started working along side Mitsubishi. They have been amazing from the start. Jess over at Mitsubishi Electric is a star. She always gets back to us within the hour or same day. Helped with all the onboarding and accreditation training and even does all the leg work and logistics in our consultancy and design phase for tender submissions. Because of all the experiences we have had so far. As a company, we plan to do much more with Mitsubishi Electric going forward.
26. marts 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi J,
Thank you for your fantastic review. We’re delighted to hear that Jess has been able to support you so effectively with everything you need. We really appreciate your feedback and look forward to continuing to work with you.
Kind regards,
Mitsubishi Electric
Very efficient and helpful.
Natalie has always been very efficient and quick to help us at Domestic heating. She will be a great asset to any role she takes on.
25. marts 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Josie,
Thank you for the 5‑star review. It’s great to hear that Natalie has been able to support you so quickly and effectively. We truly appreciate your comments.
Kind regards,
Mitsubishi Electric
Training and Business Support
I would like to express my gratitude to the Mitsubishi Training Team and Natalie Pell for her support with becoming a recognised installer. Amazing and extremely professional service provided.
2. februar 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Martyn,
Thank you for your positive review. We’re delighted to hear that our Training Team and Natalie were able to support you in becoming a recognised installer. Thank you for choosing Mitsubishi Electric.
Kind regards,
Mitsubishi Electric
Mitsubushi heat pump - avoid this company
Don't bother wasting your money with these people!
Big name yes, but as soon as there is a manufacturer issue (like an internal leak within the system itself, not an installation issue) you cannot get them to even book an appointment. First you get that there are lengthy timeframes for their engineers, which you say ok, I'll wait, just book me in. Then you'll be ignored after their own timeframes pass.
Just another company that disrepects their customers after taking their money. If you are on the fence about a heat pump system, use anyone but these jokers.
23. marts 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Good afternoon @Bettersuddenly2,
Thank you for your feedback, and I’m sorry to hear about your experience.
We understand how frustrating it is when you’re dealing with a potential system issue and don’t receive the timely support you expect. This isn’t the level of service we aim to provide, particularly when you’ve been waiting for an appointment.
We would like to look into this as a priority. We’ve sent you a request for further information so we can review your case and ensure the right support is put in place as quickly as possible.
Thank you for bringing this to our attention.
Kind regards
Mitsubishi Ecodan support
One-to-One Service That Delivers
One-to-One Service That Delivers
I’ve been buying Mitsubishi air source heat pumps directly for nearly five years, and I keep coming back because of their excellent one-to-one service. Purchasing directly gives me the same discounts as merchants and a dedicated sales representative from day one. The before‑ and after‑sales support is prompt, professional and reliable.
That personal service is the main reason I’ve chosen Mitsubishi for around 90% of my installations — they consistently make the buying and ownership experience easy and worry‑free. Highly recommended. 🙂
16. marts 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Divtesh,
Thank you for sharing your experience. We’re pleased to know that our dedicated support and aftersales service have helped make your installations straightforward and worry‑free. We truly appreciate your continued trust in Mitsubishi Electric.
Kind regards,
Mitsubishi Electric
Timely and Professional Issue Resolution and Repair
Having had an intermittent ASHP shutdown issue, with the diagnostic check showing no obvious problem, an engineer was sent out to analyse further. He was extremely professional and spent time going through the system checks and settings. A part on the pre-plumbed cylinder tank was then immediately replaced and the system retested to confirm it was back in full working order. All this was under 3-Diamond service. Great customer experience.
20. marts 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Simon,
Thank you for sharing your experience with our engineer. We’re delighted to hear their support met your expectations and that you’re pleased with the level of care provided.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Poor/non-existant response to expensive diamond cover.
Product (ASHP) had to be reconfigured as part of the diamond cover requirement (£950) then £450 for diamond cover. Have to beg about 6 times to get them to come to do the service, then again to do the repair they picked up on the service. The engineers that have eventually arrived have been excellent. However they fob you off with 'our scheduling team will organise your appointment' then there is no response for weeks. And paying for the best cover it's just not responsive and a total rip-off. Will be going elsewhere sadly because I have to work far too hard to get the service I pay for.
20. marts 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Good morning @HelenMason1,
We are so sorry to have read your review in relation to the service you have received for your 3Diamond service contract. This is not the service we would expect, we have sent you a request for information. If you would like to complete our customer resolutions team will contact you to discuss further with a hopeful satisfactory resolution.
Many thanks
Mitsubishi Ecodan Customer Support
Annual service for Heat Pump
Annual service for Heat Pump. Carried out on agreed date. Engineer Phil was efficient and talked me through what works he had undertaken.
19. marts 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Philip,
We appreciate you sharing your experience with Phil. It’s fantastic to know his assistance made things smooth for you.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Outstanding service and dedication
We recently had some persistent heating issues (related to pressure), and our Mitsubishi engineer, Phil, was absolutely brilliant. Over the course of two visits, he truly went above and beyond to ensure the problem was completely resolved. He was professional, thorough, and genuinely cared about getting our heat pump installation back up and running perfectly. Highly recommended.
18. marts 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi George,
Thank you for sharing your experience with Phil. We’re delighted to hear that his support met your expectations and that you’re pleased with the level of care provided.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Susan and the team at Mitsubishi…
Susan and the team at Mitsubishi Electric were extremely helpful from the very first conversation regarding a project I had in Wandsworth.
They carried out detailed heat loss calculations for the flat and designed a heat pump and cylinder system tailored perfectly to the property.
Following installation, Susan’s team continued to provide excellent support, promptly assisting with any questions we had.
Overall, the service from Susan and Mitsubishi Electric was outstanding.
10. januar 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi UKCooling,
Thank you for your fantastic feedback. We’re delighted to know that Susan and the team were able to support your project so thoroughly and provide the assistance you needed. We value your comments.
Kind regards,
Mitsubishi Electric
We have been using Mitsubishi for over…
We have been using Mitsubishi for over 10 years and the support that we've received from our One to One manager (Nora) is key to this. She is always very responsive to any questions that we have or issues that we encounter.
18. marts 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Morpeth Plumbing and Heating,
Thank you for your kind feedback. It’s great to hear that Nora’s responsiveness and support have contributed to over a decade of positive experience with us. We appreciate your continued partnership.
Kind regards,
Mitsubishi Electric
Jess our account manager is brilliant
Jess our account manager is brilliant! Prompt, thorough and always a pleasure to deal with.
18. marts 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Holly‑Ann,
Thank you for your wonderful review. We’re pleased to hear how prompt and helpful Jess has been. We appreciate you taking the time to share your feedback.
Kind regards,
Mitsubishi Electric
My acount manager Bahar Basci is always…
My acount manager Bahar Basci is always a pleasure to deal with. She is very polite and gives excellent servce and advice
17. marts 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Glyn,
Thank you for your review. We’re pleased to hear that Bahar has provided excellent service and advice. We appreciate your feedback.
Kind regards,
Mitsubishi Electric
One2One are always helpful.
One2One are always helpful and friendly. Especially Susan Froome, she makes life so much easier.
17. marts 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Alastair,
Thank you for your review. We’re glad to hear that the 121 team have been helpful and that Susan has made things easier for you. We appreciate your feedback.
Kind regards,
Mitsubishi Electric
Mitsi are a great team to work with
We have been installing Mitsubishi heat pumps around the south east for many years now and I have to say the technical support is excellent. The units themselves are dependable and quiet. My account manager Susan Froome is always helpful and a pleasure to work with, so they tick all boxes.
Keith Robinson, Smart Sustainable Heating Ltd.
17. marts 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Keith,
Thank you for your positive review. We’re delighted that our technical support and products continue to meet your needs, and it’s great to hear Susan has been so helpful. Your feedback is much appreciated.
Kind regards,
Mitsubishi Electric
Susan was quick to reply and process my…
Susan was quick to reply and process my enquiries. A perfect mix professional and friendly - in a tradey matey way!
Missing her already.
17. april 2025
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Mark,
Thank you for taking the time to share your feedback. It’s wonderful to hear that Susan has provided such a positive experience.
Kind regards,
Mitsubishi Electric
Excellent service and support…
Excellent service and support throughout from Susan Froome. Communication has always been clear, helpful and responsive, and it’s been a pleasure working together. I’ve always felt well looked after and any questions or requests have been dealt with quickly and professionally. Highly recommended!
16. marts 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Dan,
We appreciate your fantastic feedback. It’s great to know that Susan’s responsiveness and professionalism have helped ensure everything runs smoothly. Thank you for choosing Mitsubishi Electric.
Kind regards,
Mitsubishi Electric
Customer service was great (Natalie) …
Customer service was great (Natalie) can’t recommend enough!
4. marts 2026
Uopfordret anmeldelse
Besvarelse fra Mitsubishi Electric UK
Hi Jack,
Thank you for your feedback. We’re delighted to hear that Natalie delivered the level of service we strive for. We’re grateful for your support.
Kind regards,
Mitsubishi Electric
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.