Not totally Legends fault, but after taking delivery of the order, part of it was broken as it had obviously been dropped during transit. There was no information on the packaging stating the conten... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
From ordering to delivery was only couple of days. Parcel well packed and contents undamaged. Opened it straight away as last time I left it couple of months till colder weather and found small amou... Se mere
Virksomheden har svaret
Fantastic service and brilliant fire to make a statement in our garden. So much care was taken to deliver, put it together and then take time to go over all the things you need to know and ke... Se mere
The reason my experience was great is from the beginning the person who I dealt with was very helpful and informative about which parts that I needed.But unfortunately I found a slight flaw on one par... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Traditionally the fireplace was the heart of the home because it was your main source of heat. Today your fireplace should not only keep you toasty but also provide a stunning focal point in any space. With so many options out there it can feel like entering a minefield trying to work out which product is best for you. We understand this challenge. Our fireplaces are available in a wide range of customisable options and we have a team of experts dedicated to working with you to ensure the product you choose suits you just right.
Kontaktoplysninger
Mohawk Building, Gorse St, , BB1 3EU, Blackburn,, Storbritannien
- 01254 695244
- jack.calvert@legend-fires.com
- legend-fires.com
4,6
Fremragende
324 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Replacement Coal Set
I was able to find and easily order a replacement coal set for our 20 year old fire on the website, which arrived within 48 hours. It was well packed and arrived undamaged, excellent service!
31. oktober 2024
Besvarelse fra Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Good fire but poor delivery performance.
1st review 1 star :Not got the fire yet. Web site indicated in-stock but it wasn't. Agreed to wait but missed delivery date. Didn't contact me until afterwards then couldn't deliver when I wanted. Agreed new date which was met on time.
2nd Review 3 star. Fire works a treat. Very happy with design & function. Two stars deducted because of incorrect info on web site and poor delivery performance.
30. oktober 2024
Besvarelse fra Legend Fires
Hi Mr Bagshaw,
I am sorry to feel the need to leave us a negative review. Unfortunately you haven’t given us much to work with there, however I have done some digging and found you have ordered one of our Garden Cubes. I personally called you and booked in for delivery on Tuesday of next week, we hand deliver each garden cube and one of our team will go through it with you on the day as mentioned on the phone. Please feel free to call me if you have any issues on 01254 695244 and please reconsider your review.
Kind regards
Jack @ Legend Fires
Good company to deal with
Had a problem with shipping address but only took a phone to sort out easily and quickly. Items arrived well packed.
25. oktober 2024
Besvarelse fra Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Sales staff very helpful identifying…
Sales staff very helpful identifying correct parts. Very prompt delivery. Gas fire now repaired and working correctly
16. oktober 2024
Besvarelse fra Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Hassle free replacement.
Hassle free replacement.
As can happen with any delivery, in spite of very good packaging, there was a damaged component, but this was replaced without the usual hassle and hoops to jump through.
Top marks for customer care, thank you.
30. september 2024
Besvarelse fra Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
The ordering online was quick and easy…
The ordering online was quick and easy and my parcel arrived a few days after I could track my delivery easily and the new coal set has made my fire look new again I am very impressed
16. oktober 2024
Besvarelse fra Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
QUICK AND EASY
3. oktober 2024
Besvarelse fra Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Besvarelse fra Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
No problems whatsoever,my order was…
No problems whatsoever,my order was dealt with swiftly and efficiently, delivered within 3 days of ordering
7. oktober 2024
Besvarelse fra Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
So so close to a 5
Good website- easy to find the part and speedy delivery.
Was slightly disappointed when I left a duplicate order in the inbox and you then offered a 10% discount- would has appreciated this as a first order upfront!
3. oktober 2024
Besvarelse fra Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
A good product and easy to install.
20. september 2024
Besvarelse fra Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Besvarelse fra Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Replacement coals
Ordered on Sunday, parts delivered on Tuesday. Was expecting towards end of week. Parts already fitted. Brilliant!
23. september 2024
Besvarelse fra Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
We ordered a replacement coal set which…
We ordered a replacement coal set which arrived damaged. After a quick phone call this was rectified and we received the replacement within three days.more than happy with the service we received.
16. september 2024
Besvarelse fra Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Received the part the following day
Received the part the following day. Prompt service and reasonably priced.
9. september 2024
Besvarelse fra Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Besvarelse fra Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Besvarelse fra Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Besvarelse fra Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
No instructions showing how to fit…
No instructions showing how to fit coals until I noticed makings on coal got stressed over nothing a simple picture showing markings would of been easier they do look good now a lot better than the original ones so 4 stars would of been 5 stars if I had a diagram of where to put coals
5. september 2024
Besvarelse fra Legend Fires
Hi,
Many thanks for your review and feedback. The customer almost always has a copy of the original manufactures instructions which has the layout(s) in. We will also send a layout instruction sheet on request. If you drop me a email; info@legend-fires.com with your order number I would be more than happy to send you a layout sheet out n the post. We are also on hand to offer any advise regarding coal layouts.
Jack @ Legend Fires
Besvarelse fra Legend Fires
Thanks for your review and for choosing Legend Fires — we really appreciate it.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.