lcuppini.com Anmeldelser 190

TrustScore 4.5 ud af 5

4,6

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

I got the Alexandra mink jacket on sale, absolutely beautiful jacket, feel like this is one of the best purchases ive made (I wanted a mink jacket for a very long time). I looked at the measurements o... Se mere

Bedømt til 5 ud af 5 stjerner

I recently purchased the Becky Suede jacket and absolutely love it! The cropped style, shoulder pad structure, weight and quality of the jacket is perfect. I know I am going to get so much wear out of... Se mere

Bedømt til 5 ud af 5 stjerner

I rarely ever leave reviews, but I was planning to when I received this beautiful jacket. Everything about my experience reflected the luxury of your products. The jacket itself is beautiful, but it w... Se mere

Bedømt til 5 ud af 5 stjerner

I'll be honest and say I was very wary of L Cuppini for over a year. I had been targeted by frequent ads on Facebook and similar looking companies advertising luxurious coats had, on investigation,... Se mere


Kontaktoplysninger

4,6

Fremragende

TrustScore 4.5 ud af 5

190 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har ikke besvaret negative anmeldelser

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Bedømt til 5 ud af 5 stjerner

Daria Suede Jacket

I bought the Daria suede jacket in brown from L Cuppini and it’s absolutely beautiful, great fit and quality. The suede is very soft to touch and sumptuous, the shearling collar adds an extra glamorous touch. Their customer service is very prompt , I will definitely be buying again from this company.

5. august 2025
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Bedømt til 5 ud af 5 stjerner

As predicted - Thrilled

As predicted. I was so thrilled with ,my first purchase with you, I have now ordered & received my second coat !!
My next prediction...My third is already chosen!!
many thanks.. Super efficient service.

3. juli 2025
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Bedømt til 5 ud af 5 stjerner

I couldn’t be happier with my recent purchase

I couldn’t be happier with my recent purchase! The jacket I ordered is absolutely perfect — the fit, the color, and the design are exactly what I was looking for. It feels like it was made just for me!

The delivery was impressively fast, and the customer service team was not only helpful but genuinely friendly and professional. It’s so refreshing to experience such excellent service.

This isn’t my first order, and it definitely won’t be my last. Every time I shop here, I’m reminded why I keep coming back. Highly recommended!

2. juli 2025
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Bedømt til 5 ud af 5 stjerner

Supreme Softness, Effortless Style

I bought the cream fringed cashmere cardigan just recently and I have to say the service, communication, delivery and quality were all impeccable. The softness of the cardigan is one of the best I have felt. It’s a pity that it’s 34 degrees outside and I can’t wear it now!!! Highly recommend.

30. juni 2025
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Bedømt til 5 ud af 5 stjerner

Great quality and price point!

I have shopped with l cuppini for over 2 years now, the service, the style, the material is so good, the price point is great and the owner has great taste!

25. april 2025
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Besvarelse fra lcuppini.com

Hi Jessica,

Thank you for sharing your experience. We cannot wait to welcome you back soon!

Warms regards,

L.Cuppini team

Bedømt til 5 ud af 5 stjerner

L.Cuppini review 10/10!!!

I bought the Becky Suede jacket L.Cuppini and I am in genuine shock at how beautiful it is. I was worried at first because sometimes tan colours do not match with my complexion but it is truly beautiful. I have had so many compliments and I am so excited to wear it on summer evenings too . 10/10 for the quality so happy with the purchase, my investment was definitely worth it!!!!

30. april 2025
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Besvarelse fra lcuppini.com

Hi Natalia,

The Becky Suede is one of our absolute favourites! We are so glad you love it as much as we do. Thank you for sharing!

Warm regards,
L.Cuppini Team

Bedømt til 5 ud af 5 stjerner

My fav coats

I have around 4-5 coats from L Cuppini, my literal favourite brand. Such good quality and designs, especially get a lot of compliments on my leather

17. april 2025
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Besvarelse fra lcuppini.com

Hi Sophie,

Thank you for sharing your experience. We cannot wait to welcome you back soon!

Warms regards,

L.Cuppini team



Bedømt til 1 ud af 5 stjerner

These coats are from Asia!

These coats are from Asia!! I bought the EXACT same coat from Aliexpress for 1/5 of the price , SAME MATERIAL, SAME COLOUR, SAME quality as L. Cuppuni. I don't trust that company anymore.

13. april 2025
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Besvarelse fra lcuppini.com

Dear Maria,

Thanks for your feedback. We're sorry to hear about your concerns.

Unfortunately, there have been times when our product photos have been used without permission on other websites - photos where our jackets are worn by our founder, Lea, and by famous influencers who support our brand. These photos are illegally used and misleading. We would appreciate if you would share the links with us so that we can report it.

At L. Cuppini, we’re committed to quality, service, and authenticity. We appreciate you sharing your experience and are here if you'd like to discuss it further.

Best regards,
L.Cuppini team

Bedømt til 5 ud af 5 stjerner

Great quality and great customer service

I have 4 coats from L Cuppini and love them all so much, the quality is exceptional and the team are incredibly helpful at getting back to you on sizing questions.

100% would recommend!

1. marts 2025
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Besvarelse fra lcuppini.com

Hi Shivani,

Thank you so much for your kind words. We’re truly delighted that you had a positive experience with L. Cuppini. Every piece we create is designed with care, using sustainable, premium materials and crafted to bring enduring elegance to your wardrobe.

It’s always a pleasure to hear that our service and quality have met, or exceeded, your expectations. Your feedback reminds us why we do what we do. We look forward to dressing you again soon.

Warmest regards,
The L. Cuppini Team

Bedømt til 5 ud af 5 stjerner

Best fur jacket ever!

Bought the Charlotte 6 in 1 brown fur jacket. It’s beautiful, stylish & so soft. Best fur jacket I’ve bought in ages. I can’t stop wearing it. And with the invisible zips you can wear so many ways.

14. marts 2025
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Besvarelse fra lcuppini.com

Hi Amanda,

Thank you so much for taking the time to write this. We are thrilled you love the Charlotte as much as we do!

Kind regards L.Cuppini Team

Bedømt til 5 ud af 5 stjerner

Timeless jackets

I absolutely love the jackets I ordered—they’re stunning and beautifully made, with exceptional quality. The entire ordering process was seamless from start to finish, and the customer service was fantastic. I couldn’t be happier and highly recommend!

7. marts 2025
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Besvarelse fra lcuppini.com

Hi Maddie,

Thank you for this lovely review! We cannot wait to welcome you back soon!

Kind regards L.Cuppini Team

Bedømt til 5 ud af 5 stjerner

Fantastic customer service and a really…

Fantastic customer service and a really great piece, I never fail to receive compliments and it keeps me super warm travelling around London. Cannot recommend enough!

7. marts 2025
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Besvarelse fra lcuppini.com

Hi Zahra,

Thank you so much for your kind words. We’re truly delighted that you had a positive experience with L. Cuppini. Every piece we create is designed with care, using sustainable, premium materials and crafted to bring enduring elegance to your wardrobe.

It’s always a pleasure to hear that our service and quality have met, or exceeded, your expectations. Your feedback reminds us why we do what we do. We look forward to welcoming you back soon.

Bedømt til 2 ud af 5 stjerner

Disappointing Experience: Long Delays & Slow Refund Process

I ordered a mink jacket, expecting delivery within 1-3 days as stated on the website, but it arrived six weeks late. Unfortunately, I was disappointed with the quality of the jacket, especially considering the £2,000 price.
Customer service initially dismissed my concerns, suggesting that steaming the jacket would help, which unsurprisingly didn’t. At first, they refused my refund and only agreed after I disputed it as my legal rights under UK consumer regulations. Even then, the refund process took over four weeks, which was really frustrating.

28. november 2024
Uopfordret anmeldelse
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Besvarelse fra lcuppini.com

Thank you for reaching out and sharing your experience. We’re truly sorry to hear about the issues you encountered with your order and the frustration this has caused. We completely understand how disappointing this must have been, especially given your expectations.

We’d like to sincerely apologise for the delay in delivering your jacket. While our website states that delivery typically takes 1-3 days after production, the production time for our made-to-order items is clearly stated as 10-15 days. Unfortunately, this means that the overall timeline can sometimes take longer than anticipated. We would love to be able to produce, dispatch, and deliver our bespoke items within 1-3 days, but due to the nature of our products and the craftsmanship involved, this is simply not possible. We’re sorry for any confusion caused, and we’re actively reviewing how we can make this clearer for our customers moving forward.

Regarding your concerns about the quality of the jacket, we are very sorry that the product did not meet your expectations. We take all feedback seriously and are constantly striving to improve. We’re also deeply sorry that our initial suggestion to steam the jacket did not resolve the issue. Our intention was to offer a quick and effective solution, but we completely understand that this was not satisfactory.

We also apologise for the delay in processing your refund. While we receive a high volume of emails, we do our best to get back to every customer as quickly as possible. However, the extended timeframe of over four weeks to resolve this matter is far from acceptable, and we’re truly sorry for the frustration this caused.

Your experience is not reflective of the level of service we aim to provide, and we appreciate you bringing this to our attention. If there’s anything further we can do to assist or improve your experience, please don’t hesitate to contact us at info@lcuppini.com

Once again, we’re very sorry for the inconvenience caused, and we appreciate your patience and understanding.

Bedømt til 1 ud af 5 stjerner

Alla larga non acquistate

Ho comprato il cappotto bianco in data 12 febbraio.
Non ricevendolo gli ho scritto un e-mail chiedendo dove fosse il mio ordine.
Mi rispondo che c’è un problema che se voglio posso prendere altro….
Ma io voglio solo i miei soldi indietro….
Per ora nulla
Andrò per vie legali

4. marts 2025
Uopfordret anmeldelse
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Besvarelse fra lcuppini.com

Dear Silvia,

Thank you for your comment. We’d like to clarify a key issue: all L. Cuppini garments are original designs, created using sustainably sourced, and produced in limited quantities by our artisan partners.

We’ve unfortunately seen instances where our original product images, including photos of our founder, Lea, and well known influencers wearing our pieces, have been misused by unauthorized sellers on wholesale platforms. These listings are counterfeit. They do not use our materials, meet our production standards, or reflect our brand’s commitment to quality.

We understand how misleading this can be, and we’re actively working to remove these misrepresentations online. We take authenticity very seriously and encourage any concerned customer to contact us directly to verify the provenance of any item.

Sincerely,
The L. Cuppini Team

Bedømt til 5 ud af 5 stjerner

Parfait

Top, je recommande
J'ai adoré mon manteau, super qualité
Commande reçue en moins de 48heures, livraison rapide. Un grand merci pour votre disponibilité et gentillesse
J'ai même reçu un petit cadeau surprise:) mille merci

19. februar 2025
Uopfordret anmeldelse
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Besvarelse fra lcuppini.com

Dear Siham,

Thank you for you kind words, we are happy you love it as much as we do!

Kind regards L.Cuppini Team

Bedømt til 4 ud af 5 stjerner

Beautiful warm coat was purchased as a…

Beautiful warm coat was purchased as a present. Came packaged well and customer service was prompt when dealing with changes

8. februar 2025
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Besvarelse fra lcuppini.com

Dear Sunil,

Thank you so much for your kind words. We’re truly delighted that you had a positive experience with L. Cuppini. Every piece we create is designed with care, using sustainable, premium materials and made to bring chic elegance to your wardrobe.

It’s always a pleasure to hear that our service and quality have met, or exceeded, expectations. Your feedback reminds us why we do what we do. We look forward to welcoming you back again soon.

Warmest regards,
The L. Cuppini Team

Bedømt til 4 ud af 5 stjerner

mink coat

I bought a mink coat on a Black Friday sale, the delivery took longer than expected, hence I rate 4 stars. However, the quality of the fur is absolutely stunning . The mink is so shiny and soft, really good quality fur.

10. januar 2025
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Besvarelse fra lcuppini.com

Dear Irisa,

Thank you for taking the time to share your experience. We’re truly sorry that this order arrived late.
While we strive to deliver all orders promptly, we experienced isolated production delays this past season due to slower-than-usual supply. Our garments are crafted in small, intentional quantities, which can sometimes result in longer lead times during periods of high demand. Some of our mink orders are even custom ordered.

We are thrilled to hear that you were happy with the outcome in the end.

Warm regards,
The L. Cuppini Team

Bedømt til 5 ud af 5 stjerner

Must buy

Fast shipping. Coat is excellent material nice supple suede. Great prices compared to other sites.

14. januar 2025
Uopfordret anmeldelse
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Besvarelse fra lcuppini.com

Hi Canmicjen,

Thank you for sharing you experience. We cannot wait to welcome you back soon!

Kind regards L.Cuppini team

Bedømt til 1 ud af 5 stjerner

DO NOT buy from this company

DO NOT buy from this company. Writing this review to help others because I was also fooled by the marketing. Believe the other one star reviews for this company. I initially bought a coat from here because of their marketing and videos they posted on TikTok. They are atrocious at responding and took almost 14 days to respond back for an exchange. This is unacceptable and extremely unprofessional especially for a company who is specializing in a "luxury" market. I was also under the impression that the owner was making and designing her own coats but seems like these coats are drop-shipped from Asia and are cheaply made. In addition, they offer a 100 dollars off for those who write a five star review on trustpilot and google reviews and screenshot it to them. This is also why I suspect there are so many inflated 5 star reviews. You are probably better off going to a local fur store to have them custom make a fur coat.

2. januar 2025
Uopfordret anmeldelse
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Besvarelse fra lcuppini.com

Dear Realthoughts,

Thank you for your comment. We’d like to clarify a key issue: all L. Cuppini garments are original designs, created using sustainably sourced, premium materials — including high-grade cashmere and ethically produced fur — and produced in limited quantities by our artisan partners.

We’ve unfortunately seen instances where our original product images — including photos of our founder, Lea, and well-known Instagram influencers wearing our pieces — have been misused by unauthorized sellers on wholesale platforms. These listings are counterfeit. They do not use our materials, meet our production standards, or reflect our brand’s commitment to quality.

We understand how misleading this can be, and we’re actively working to remove these misrepresentations online. We take authenticity very seriously and encourage any concerned customer to contact us directly to verify the provenance of any item. Please reach out to us via email if you have screenshots of the mentioned sites, to help us report this.

Sincerely,
The L. Cuppini Team

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