LatestDeals Anmeldelser 2.158

Besvarelse fra LatestDeals

16. mar. 2026

Morning P P,

I'm sorry to hear you don't like the recent (still in testing & development) changes to the commenting system.

We made the changes on Friday afternoon and outlined our rationale here - https://www.latestdeals.co.uk/chat/new-points-comments in detail. We hopefully highlighted that this is an early, test version and lots of changes will be made. We also encouraged member feedback.

We worked over the weekend to continue to tweak the system. Our team replied to a lot of feedback in the chat topic above but apologise if you felt your concerns weren't addressed. We typically offer support Monday-Friday. First thing today (Monday) and I'm trying to hoover up all the great feedback from LD members so we can continue to try and improve the system.

I've personally replied to all the reviews you've left on TrustPilot and do feel perhaps it's a bit unfair to characterise that your comments have "fallen on deaf ears" given the timelines we're talking about over the weekend. Nevertheless - ultimately - our goal is always the same and it's to create an environment at Latest Deals that supports and rewards it's members for contributions that help the community.

Thanks again for your feedback and, whilst it was perhaps a little tricky to hear, we do value it and will take it into consideration with our the point system for commenting continues to develop.

Besvarelse fra LatestDeals

16. mar. 2026

Hi Michael,

Thanks for taking the time to leave a review.

Latest Deals is a community website where people share the deals they've found with each other. It's then up to the community to rate them good or bad, with the popular deals rising to the top of the homepage.

This helps unearth some real hidden gems that may otherwise go undiscovered.

A potential downside of this is that it isn't "real time". Sometimes deals on Latest Deals can expire, and we rely on member reports that they're no longer available or the price has increased so we can take them down. We reward members with points for helping out like this 👍

Other times there may just be another retailer who sells it for less. In these instances, we always encourage members to drop a comment on the deal sharing the cheaper alternative or, if they wanted to earn some points (that can be converted into gift cards) we ask that they share the cheaper deal on Latest Deals themselves for the benefit of the community.

I hope that explanation provides a bit more context and helps explain how Latest Deals works and why you might find some great deals but occasionally stumble across a deal with the wrong price or an out of stock product.

Any questions or feedback as to how we can make Latest Deals better please let me know.

Many thanks,
Kelsey Co-Founder Latest Deals

Besvarelse fra LatestDeals

16. mar. 2026

Hi DS,

Apologies for the late reply here. I'm sorry to hear you're still having trouble accessing Latest Deals.

We have various systems in place to try and prevent spam and/or bot accounts joining Latest Deals. Unfortunately, these are not infallible and do sometimes make mistakes. Please do (as per my previous reply to your last review) ask for your support email to be forwarded to me (Kelsey) so that I can look into this in more detail. We have automated systems to detect potential issues, then a checklist of steps that our support team work through but - even then - we do mess things up sometimes. If you ask for your query to be forwarded to me I'm very happy to manually investigate with the additional tools are my disposal but unfortunately cannot do this without details of your LD username.

Sorry again that you had a (second) frustrating experience trying to create a Latest Deals account.

Kelsey
Co-Founder of Latest Deals

Besvarelse fra LatestDeals

16. mar. 2026

Hi Angela,

I'm really sorry to hear a deal you bought didn't live up to expectations.

Latest Deals is a community site where people share the deals they've found each with each other. Members can vote them good or bad, with the best rising to the top of the homepage. Whilst this is a great way to find genuine deals recommended by real people, it unfortunately isn't a guarantee as to the quality of a product or the reputation of a retailer.

We encourage members to leave comments on deal posts (good or bad) about their experiences to help others. We also have an open review system for retailers (a bit like TrustPIlot) so that members can share their experiences to help shape future members shopping decisions.

It sounds like you didn't think it worth the effort in this instance, but do do always recommend that people each out directly to the retailer with any issues. If we receive feedback that a retailer is behaving poorly then we can take steps to block their deals from being shared on Latest Deals.

Because of the community nature of Latest Deals, our offers & vouchers aren't "real time" and do unfortunately sometimes expire before we get the chance to remove them. If that ever happens we encourage people to report the post as "expired" so that we can take it down. To say thanks, we give members points for this which can be converted into gift cards.

I hope that helps explain a bit more about how Latest Deals works and why, in part, you may have had the experience you did.

Regardless, I am sorry it wasn't the experience I'd like members of Latest Deals to have. We're always trying to devise new ways to make sure the offers listed are still active & live and remove them as soon as possible. We'll continue to try and improve this.

Thanks again for taking the time to leave feedback,

Kelsey
Co-Founder Latest Deals

Besvarelse fra LatestDeals

11. nov. 2025

Hi merlins_mum,

It's great to hear you took the time to share deals you've found on Latest Deals, thank you! However, I'm really sorry to understand that they weren't added to the site for some reason. Could you please let me know your Latest Deals username so I could look into what happened here?

We have various guidelines for sharing deals to try and ensure Latest Deals is as helpful as possible for everyone. We do our best to clearly communicate if something needs to be tweaked to meet these guidelines. We do however make mistakes and I apologise in advance if this is an occasion where we've messed up!

I look forward to hearing from you and hopefully this is something we can sort out.

All the best,
Kelsey
Co-Founder Latest Deals