A complex case which was handled very well and understood by the underwriter. The complexity was in the legal work but Landbay behaved in their usual reliable way to a successful conclusion. A top 5... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
we came to landbay late in the day on a modern auction purchase after previous lender let us down. underwriter (David F) was superb, totally got the urgency of the situation. can't expect that sort of... Se mere
Virksomheden har svaret
This lender moves quickly for new applications. However when redeeming the mortgage the company took several months even for a straightforward cash repayment because their staff were not properly trai... Se mere
Virksomheden har svaret
We have recently regularly been using Landbay to place 6 bed HMO mortgages. Our client is a portfolio landlord (lots of experience with several lenders!) and always comments on how sleek Landbay's use... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Landbay is an award-winning specialist buy-to-let lender providing landlord lending solutions via our intermediary network. Our team offers in-depth knowledge of the buy-to-let mortgage industry, combined with a technology-enabled approach to lending, which equips us to take on complex cases.
Kontaktoplysninger
111 Buckingham Palace Road, London, SW1W 0SR, SW1W 0SR, London, Storbritannien
- 020 3817 7700
- support@landbay.co.uk
- landbay.co.uk
4,4
Fremragende
623 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 61 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Poor customer service for redemption
This lender moves quickly for new applications. However when redeeming the mortgage the company took several months even for a straightforward cash repayment because their staff were not properly trained to deal with the matter. They staff were incompetent and rude and the company was so slow and they forced me to pay additional interest at much higher rates because they were so slow. Always use a broker!!
26. marts 2026
Uopfordret anmeldelse
Besvarelse fra LANDBAY
We're sorry to hear about your experience, and we'd like to put this right.
We reached out via Trustpilot but haven't heard back. We do need to hear from you directly to investigate this properly. If you can contact us with your name and mortgage account number, we'll pick this up straight away.
When we receive large or unusual cash payments, we're required to carry out verification checks before applying funds to an account. This is a legal requirement for all lenders, but we understand it's frustrating when you're trying to redeem your mortgage and want certainty on timings.
Please get in touch at enquiries@landbay.co.uk or on 020 7096 2700 and we'll be able to take this forward for you.
Clear process- competitive product
18. marts 2026
Besvarelse fra LANDBAY
Thank you for your review Rwbbles!
Great customer service
Great dealings with My BDM ( Jon Braddick) and the underwriter (Glen Shipman) both of whom couldn't have been more helpful with this difficult case.
17. marts 2026
Besvarelse fra LANDBAY
Thank you for your review Jeff.
We’re glad Jon and Glen were able to support you on a complex case. Thanks for choosing Landbay!
Besvarelse fra LANDBAY
Thank you Andrew for your great feedback! We look forward to working with you again soon.
Fantastic as ever!
Fantastic as ever!
Shout out to Chloe Newton Underwriter and Ian May BDM.
17. marts 2026
Besvarelse fra LANDBAY
Hi Narinder,
Thanks for the great feedback. Brilliant to hear Chloe and Ian delivered such strong support.
We’ll be sure to pass on the shout out!
Great advice from BDM Alex Whitham as always
12. marts 2026
Besvarelse fra LANDBAY
Thanks for the review David. Great to hear Alex’s advice continues to make a real difference. We appreciate your support!
Recent experience on buy to let remo
Excellent experience from BDM Alex who is top tier , right through to underwriting and post offer . Highly recommended .
2. marts 2026
Besvarelse fra LANDBAY
Hi Steve, thanks for the review.
Great to hear Alex delivered top‑tier support, right through to post‑offer.
We really appreciate the recommendation!
Collette was brilliant and very patient…
Collette was brilliant and very patient with a very testing case!
6. marts 2026
Besvarelse fra LANDBAY
Thanks for the feedback Craig. Great to hear Collette’s patience and expertise helped with a very testing case. We hope to work with you again soon!
Very smooth running of the entire…
Very smooth running of the entire transaction Rahead was excellent
5. marts 2026
Besvarelse fra LANDBAY
Thank you for the 5 star review Paresh. We look forward to working with you again soon.
Generally easy
Generally easy. Not as straightforward as product transfers from other lenders are easier.
1. marts 2026
Very poor service and just for the…
Very poor service and just for the product transfer never seen a lender like this who knows client is out of there fix term and charge them a higher rate. Never recommend anyone.
1. marts 2026
Besvarelse fra LANDBAY
We're sorry to hear about your experience with your product transfer.
Our process can differ from other lenders due to the way we work with multiple funding partners. This is what allows us to offer a broad and competitive range of products, but it can occasionally mean additional steps that you might not encounter elsewhere.
Your feedback is appreciated and helps us continue to improve the experience.
Besvarelse fra LANDBAY
Thank you for your review Dipen! We're glad to hear you enjoyed working with our portal.
Time consuming process for a like for…
Time consuming process for a like for like product transfer. Took 3 weeks from PT application to offer and another month to complete. Clients were disappointed with the service.
3. marts 2026
Another Limited Company Buy To Let…
Another Limited Company Buy To Let transaction completed. Excellent service with efficiency, client exceptionally happy. 10 out of 10. Recommend this lender.
2. marts 2026
Besvarelse fra LANDBAY
Thank you for the great review Jonathan. Delighted to hear another limited company buy to let completed smoothly, with an excellent outcome for your client. We really appreciate the recommendation.
Thank you David Francis and Harry Phillips Excellent Service on a time sensitive case.
A BIG thank you to David Francis and Harry Phillips for helping me with a time sensitive case.
In less than 2 working days they were able to get me a mortgage offer for a client looking to purchase in auction. Both David and Harry were always available on the phone and quick to respond on emails. I wish all BDM's and Underwriters were the same.
23. februar 2026
Uopfordret anmeldelse
Besvarelse fra LANDBAY
Hi Dhiresh,
Thank you for taking the time to share yourfeedback. We’re delighted that David and Harry were able to support you on a time‑sensitive auction case.
We’ll be sure to pass this on to them!
Besvarelse fra LANDBAY
Thanks Barry! We hope to work with you again soon.
All went very smoothly
17. februar 2026
Besvarelse fra LANDBAY
Thank you for taking the time to leave a review. We look forward to working with you again soon.
Great online system and easy to use
Great online system and easy to use. Clear understanding of all documents needed.
12. februar 2026
Besvarelse fra LANDBAY
Thank you for your review!
super simple process for a complicated…
super simple process for a complicated remortgage for an older borrower with debts to consolidate
11. februar 2026
Besvarelse fra LANDBAY
Hi Neil,
Thank you for your 5 star review. We're glad to hear you found our processes simple and we could help with your case!
Good communication
Good communication, clear and precise requirements common sense underwriting
10. februar 2026
Besvarelse fra LANDBAY
Hi Robert,
Thank you for taking the time to leave a review. We're glad to hear you enjoyed working with us and hope to do so again soon.
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