Ordering was easy and rubber fridge door gasket seal arrived promptly, so no complaints with service. However it didn't solve the problem and my fridge door now not only has no suction but it won't... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The service from the engineers was excellent. Our only issues were the length of time it took from diagnosis of the fault to the spare part being received and our rebooking for the work. It was also q... Se mere
No response to aftersales request - no phone number to call - when I found a phone number for the company I was then passed from one office to another only to be referred back to the same email addr... Se mere
Virksomheden har svaret
Product delivered as expected. Only failure was that despite our paying for overnight delivery, DPD failed to deliver on time. This resulted in our having to delay the engineer to install the part b... Se mere
Virksomheden har svaret
3,8
God
939 anmeldelser
Bed kunder om at skrive en anmeldelse
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Thank you ,for getting me the glass…
Thank you ,for getting me the glass door for my cooker ,
10. april 2026
Besvarelse fra Lamonaspares
Good morning, thanks so much for leaving this 4* review! That is great news. Best wishes. Alexandra
Besvarelse fra Lamonaspares
Hi Derek, thank you for leaving this positive review - that is great to hear! Take care and enjoy your day. Alexandra
I find your service very frustrating
10. april 2026
Besvarelse fra Lamonaspares
Thanks for getting in touch. Please be assured your comments have been logged and sent to the appropriate team for further investigation. Kind regards, Alexandra
The part I was looking for was easy to…
The part I was looking for was easy to find and easy to buy and get delivered to me
10. april 2026
Besvarelse fra Lamonaspares
Good morning Shawn, thanks for taking the time out of your day to leave this review. That is really good to hear. Have a lovely day! Alexandra
Had the part I needed
Had the part I needed in stock, but the whole process of confirmation of order, communication and delivery was awkward to say the least. However, the part did arrive and did fit.
9. april 2026
Besvarelse fra Lamonaspares
We appreciate your feedback Alan. We value your input and have forwarded your comments to the relevant team for further investigation. Thanks, Alexandra
Quick and hassle free.
8. april 2026
Besvarelse fra Lamonaspares
Hi. We are so pleased to read your positive comments, thanks for leaving such a great review. Alexandra
A difficult company to contact and…
A difficult company to contact and understanding their dialect when you do was difficult.
We had to wait over two months for them to obtain the defective part. When Neil the engineer attended he was a pleasant and professional person who completed the job.
He had experienced difficulty with google maps sending to the wrong location prior to attending.
7. april 2026
Besvarelse fra Lamonaspares
We appreciate your positive feedback. It has been shared with the relevant department. Thank you, Alexandra
Disappointing!!
Disappointing!!!
While ordering we were told that we could opt into a next day delivery; this wasn't an option on check out. The parts took too long to arrive and are very expensive. Lamona sells you an oven with a very competitive price but then you have to spend another 30-40% of the value of the oven for a basic part that we all need; NOT GOOD ENOUGH
30. marts 2026
Besvarelse fra Lamonaspares
Thanks for getting in touch. Please be assured your comments have been logged and sent to the appropriate team for further investigation. Kind regards, Alexandra
Besvarelse fra Lamonaspares
Hi Mark. We are so pleased to read your positive comments, thanks for leaving such a great review. Alexandra
Besvarelse fra Lamonaspares
Good morning, thanks for taking the time out of your day to leave this review. That is really good to hear. Have a lovely day! Alexandra
Turned up with the wrong part so had to…
Turned up with the wrong part so had to wait another week for repair
1. april 2026
Besvarelse fra Lamonaspares
Thank you for your feedback Stephen. We’ve noted your comments and shared them with the appropriate team for review. Best regards, Alexandra
I am very upset and disappointed…
I am very upset and disappointed somebody called me straight after the engineer left and I explained that he only changed the one bulb on the extractor fan and I explained the engineer told me the connections were faulty but he just left after changing the one bulb.
When I explained this to the man who called me he told me he would get someone to call and email me back and get the whole extractor fan changed!!
To this day I have not received a call nor an email why are your company liars?!!!
Please can you arrange this?!
Pembe Hussein
07958527335
1. april 2026
Besvarelse fra Lamonaspares
Thank you for raising this with us. We’ve shared your comments with the relevant people who will investigate further. Sincerely, Alexandra
Absolutely terrible customer service
Absolutely terrible customer service. I have been trying to repair my Lamona Oven for the past 3 months as 2 of the burners are not working. The Customer Service department which seems to be from an Asian country keep booking the repair for a Friday and yet the engineer is only in the area on a Wednesday. I have been taking time off work for an all day appointment and then for no one to turn up is extremely frustrating. When you call their customer service they advise the engineer is on the way. Please do not buy a Lamona brand as the after care service is terrible.
1. april 2026
Besvarelse fra Lamonaspares
Thank you for bringing this to our attention Malek. Your feedback has been shared internally with those best placed to review it. Regards, Alexandra
Having paid a fortune for a Howdens…
Having paid a fortune for a Howdens Kitchen you would expect the white goods to be of a reasonable standard. I found that spares are equally expensive however the price of a washing machine draw without any of the other parts was extremely expensive. The add to my woes the delivery time was two weeks whereas the the website says next day delivery. The draw including postage was £65. Just so you can see what a rip off the price was I found the same from another company genuine part direct from manufacturers cost £15 including postage.
11. marts 2026
Besvarelse fra Lamonaspares
Thank you for raising this with us. We’ve shared your comments with the relevant people who will investigate further. Sincerely, Alexandra
Poor service
Had a microwave under warranty which has now stopped working twice. Main problem is with Pacifica repairs which is the company that Lamona use. Difficult to book an appointment, need to be available whole day and then only find out the 3 hour window the evening before. Took me 4 phone calls to book the day that I was free as they kept telling me the date wasn't open more than a week in advance, but each time the operator is only interested in selling you an extended warranty. Needed 2 visits, 1st engineer didn't even check the microwave and went away saying he didn't carry any spare parts. 2nd engineer did fix the problem so I have given this review 3 stars .
30. marts 2026
Besvarelse fra Lamonaspares
Thanks for getting in touch. Please be assured your comments have been logged and sent to the appropriate team for further investigation. Kind regards, Alexandra
Had been looking for a discontinued…
Had been looking for a discontinued replacement fan motor for 2wks . Got in contact with lamona , i had the fan delivered in 2 days
Exact replacement
30. marts 2026
Besvarelse fra Lamonaspares
Good morning Christopher, thanks so much for leaving this 5* review! That is great news. Best wishes. Alexandra
My washing machine is still not fixed…
My washing machine is still not fixed and the assistant hung the phone up on me! My washing machine is 5 months old and already needs a new programmer and motor! No response to follow ups and no rebooked repair!! Poor poor service do not use
2. april 2026
Besvarelse fra Lamonaspares
Thank you for bringing this to our attention . Your feedback has been shared internally with those best placed to review it. Regards, Alexandra
The order was completed very…
The order was completed very satisfactorily. Helpful asssistance to make sure we ordered the right product. The problem was the delivery. I believe it was due to come to us via Royal Mail. Lamona had sent the message via their website that it was due to arrive in 3 days. When it had not arrived in 18 days, we used the email query and had a same day response. We were then told that the parcel was lost. Arrived via DPD after four more days.
2. april 2026
Besvarelse fra Lamonaspares
Thanks for getting in touch. Please be assured your comments have been logged and sent to the appropriate team for further investigation. Kind regards, Alexandra
Besvarelse fra Lamonaspares
Thank you for your positive feedback. We have shared your comments with the appropriate team. Best regards, Alexandra
Competitive pricing and fast delivery
Competitive pricing and fast efficient delivery would definitely use again when needed
1. april 2026
Besvarelse fra Lamonaspares
Hi Mark. We are so pleased to read your positive comments, thanks for leaving such a great review. Alexandra
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.