Ordering was easy and rubber fridge door gasket seal arrived promptly, so no complaints with service. However it didn't solve the problem and my fridge door now not only has no suction but it won't... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The service from the engineers was excellent. Our only issues were the length of time it took from diagnosis of the fault to the spare part being received and our rebooking for the work. It was also q... Se mere
Virksomheden har svaret
No response to aftersales request - no phone number to call - when I found a phone number for the company I was then passed from one office to another only to be referred back to the same email addr... Se mere
Virksomheden har svaret
Product delivered as expected. Only failure was that despite our paying for overnight delivery, DPD failed to deliver on time. This resulted in our having to delay the engineer to install the part b... Se mere
Virksomheden har svaret
3,8
God
939 anmeldelser
Bed kunder om at skrive en anmeldelse
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Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The right piece arrived well packaged…
The right piece arrived well packaged and was easy to fit.Sorry for the delayed review,I was on holiday.
15. april 2026
Besvarelse fra Lamonaspares
Hi John. We are so pleased to read your positive comments, thanks for leaving such a great review. Alexandra
Great engineer, poor warranty service though
I can’t praise the engineer highly enough, really helpful and friendly.
Unfortunately my machine couldn’t be fixed, had to have 4 call-outs and basically the machine rebuilt before it was written off (nearly 9weeks without a washing machine)
16. april 2026
Besvarelse fra Lamonaspares
Thank you for bringing this to our attention Paula. Your feedback has been shared internally with those best placed to review it. Regards, Alexandra
Besvarelse fra Lamonaspares
We're sorry you have been disappointed by your experience Lynsey. Please be assured we will share your feedback internally.
Besvarelse fra Lamonaspares
Good morning Nagajan, thanks so much for leaving this 5* review! That is great news. Best wishes. Alexandra
Ease of finding parts on web site
14. april 2026
Besvarelse fra Lamonaspares
Good morning Alex, thanks for taking the time out of your day to leave this review. That is really good to hear. Have a lovely day! Alexandra
The engineer came at the time quoted…
The engineer came at the time quoted inspected the dishwasher and gave me some advice, I was happy with the visit.
13. april 2026
Besvarelse fra Lamonaspares
Hi Christine, thank you for taking the time to write such a great review. Best wishes, Alexandra.
I found Belgicia service excellent and…
I found Belgicia service excellent and the delivery men pleasant iwould go back
19. marts 2026
Besvarelse fra Lamonaspares
Good morning Ellen, thank you so much for leaving this 5* review. Take care and enjoy your day! Alexandra
Good products
16. april 2026
Besvarelse fra Lamonaspares
Good morning Ribs, thanks for taking the time out of your day to leave this review. That is really good to hear. Have a lovely day! Alexandra
Terrible service.
I am assuming you are part of Pacifica, and my comments are in reference to their involvement.
First it took you a long time for you to finally send someone examine the machine. The engineer said it was beyond repair. It then took another long break until we contacted the seller who has arranged to supply a replacement machine. They are also going to arrange fitment.
All in all I find your company very unprofessional and will not recommend your servicing to anyone. I would advise people to avoid purchasing Lamona products.
My wife has had to use a local launderette for our washing. This means we have had to pay for cleaning, and lost time in getting our clothes clean!
15. april 2026
Besvarelse fra Lamonaspares
Thanks for getting in touch. Please be assured your comments have been logged and sent to the appropriate team for further investigation. Kind regards, Alexandra
Besvarelse fra Lamonaspares
Good morning Alan, thanks so much for leaving this 5* review! That is great news. Best wish es. Alexandra
£7 delivery for a small bag of…
£7 delivery for a small bag of replacement parts and took 11 days to arrive. Even then it didn't actually arrive - DPD decided to deliver it to a local retail park last minute 'at my request'. £7, 11 days, and not actually delivered to me. Bit of a joke in 2026!
No response from DPD or lamona spares when I asked for help.
16. april 2026
Besvarelse fra Lamonaspares
Thank you for bringing this to our attention. Your feedback has been shared internally with those best placed to review it. Regards, Alexandra
Maintenance check for our Induction…
Maintenance check for our Induction Hob. Great Service by the technician.
15. april 2026
Besvarelse fra Lamonaspares
Thank you for the positive review. All the best, Alexandra
Disapointed customer service and very slow sending out spare partsNeeded new top and bottom baskets for…
Needed new top and bottom baskets for my dishwasher as both baskets are very rusty. The plastic coating over the metal prongs has split in lots of places and really badly corroded, no images were available when looking to order replacements. Top door was on stock, bottom drawer has been out of stock for months. Took ages to arrive, each time I emailed them for an update no one bothered to email back.
15. april 2026
Besvarelse fra Lamonaspares
Thank you for your feedback Julie. We’ve noted your comments and shared them with the appropriate team for review. Best regards, Alexandra
The engineer Stephan was on time polite…
The engineer Stephan was on time polite and sorted the problem out. He even explained what the problem was
14. april 2026
Besvarelse fra Lamonaspares
Hi Lain. We are so pleased to read your positive comments, thanks for leaving such a great review. Alexandra
Besvarelse fra Lamonaspares
Good afternoon, thanks so much for leaving this 5* review! That is great news. Best wishes. Alexandra
The delivery experience was very bad
The delivery experience was very bad. It was scheduled several times, once confirmed, I waited at home to receive the parts. But for two times, the delivery person skipped me and said he missed me (while I was kept waiting for hours). Eventually they left the parcel in a local shop (not the one near me) and when I picked it up I found the filter was damaged (bent). So I am very disappointed.
10. april 2026
Besvarelse fra Lamonaspares
Thanks for getting in touch. Please be assured your comments have been logged and sent to the appropriate team for further investigation. Kind regards, Alexandra
Besvarelse fra Lamonaspares
Hi Melanie, thank you for taking the time to write such a great review. Best wishes, Alexandra
The technician was on time and…
The technician was on time and explained and pointed out why the appliance failed to work.
10. april 2026
Besvarelse fra Lamonaspares
Good morning, thanks so much for leaving this 5* review! That is great news. Best wishes. Alexandra
Damaged
Order the part required and it came damaged. Waited nearly 4 weeks for this to arrive in that condition , another one has been sent out, still to receive.
9. april 2026
Besvarelse fra Lamonaspares
Thanks for getting in touch. Please be assured your comments have been logged and sent to the appropriate team for further investigation. Kind regards, Alexandra
Brilliant repair
Repair was organised really quickly. Engineer was professional polite and courteous.
10. april 2026
Besvarelse fra Lamonaspares
Hi Shirley. We are so pleased to read your positive comments, thanks for leaving such a great review. Alexandra
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.