Been with Kroo for about 3 years now. Could not be happier, very competitive interest rates on Current account credit balance. Opening account was done on my phone, a simple process, opened my ISA,... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
amazing service, the platform is very friendly and neat unlike most applications, the cards are very minimalist and premium feel compared to other bank cards ive had, and the entire look of it in m... Se mere
Virksomheden har svaret
Started well with excessive promises!…. Should have known there was only one way to go. Eventually closed account after substantial reduction in interest rate added to poor service. Had to req... Se mere
Virksomheden har svaret
I can't remember why I joined Kroo however since joining they have been a pleasure to have as my bank. The app on my phone was instant, as you would expect. My physical card followed swiftly. All... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Kroo is a bank with a conscience. A bank built to change banking. For good. Forever. With the tools and services that secure our customers' financial well-being. Like interest on current account balances, an overdraft, deposit protection up to £120,000 and zero fees on spending abroad. By providing the security of a high-street bank combined with the flexibility and intuitive customer service of a FinTech, we're offering customers the best of both worlds.
Kontaktoplysninger
Kroo Bank Ltd, 20 Farringdon Street, EC4A 4AB, London , Storbritannien
- kroo.com
4,0
God
12 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very beautiful experience
10. april 2026
Besvarelse fra Kroo Bank Ltd
Thanks! We're glad to hear it, and we appreciate you taking the time to leave us a review.
Team Kroo
A good checks were done upon…
A good checks were done upon application which is rightly so , and It’s seems a good Bank
With no so much fuss , very good so far
9. april 2026
Besvarelse fra Kroo Bank Ltd
We're happy to hear that the application checks were thorough well and that your experience has been positive so far. We appreciate your feedback.
Thanks
Team Kroo
Besvarelse fra Kroo Bank Ltd
Thanks for taking the time to leave us a review. We're so happy to hear you're having a good experience with Kroo. We'll pass your feedback on to the team.
Team Kroo
Besvarelse fra Kroo Bank Ltd
Thank you for the feedback, we really appreciate you taking the time to add a review about Kroo.
Team Kroo
Denzel on the customer support team…
Denzel on the customer support team helped me out today via the app chat. My messages were dealt with very quickly and resolved my issue within a few messages.
10. april 2026
Uopfordret anmeldelse
Besvarelse fra Kroo Bank Ltd
We're happy to hear that our team swiftly resolved your issue through. We appreciate you taking the time to share your positive experience with us and we will ensure that Denzel gets this great feedback.
Thanks
Team Kroo
Simple to use
Simple to use, clear layout, helpful customer service
7. april 2026
Uopfordret anmeldelse
Besvarelse fra Kroo Bank Ltd
Thanks! We're glad to hear it, and we appreciate you taking the time to leave us a review.
Team Kroo
Besvarelse fra Kroo Bank Ltd
Thank you for the feedback, we really appreciate you taking the time to add a review about Kroo.
Team Kroo
Besvarelse fra Kroo Bank Ltd
Thanks for the positive feedback! We're glad to hear that our process was fast and efficient.
Team Kroo
Tried to set up Standing Orders
Tried to set up Standing Orders. Went to the app, can't see where to navigate to set it up. Went to Chat. Keep asking me the same question, not relating to my query. Not helpful !
So called, and spoke to Sapphire. She guided me through the complicated process. Wouldn't have done it without her instructions.
She is patient, courteous and helpful.
Feedback, should have a section for setting up Standing Orders clearly.
8. april 2026
Uopfordret anmeldelse
Besvarelse fra Kroo Bank Ltd
We appreciate your feedback and are happy a colleague assisted with setting up standing orders. We'll review the app's navigation and chat support to improve clarity. Thank you for your insights.
Team Kroo
Great to be with.
Amelia was helpful and polite with my query.
Kroo are great to be with. Plenty of notifications to make sure my money is being looked after properly.
7. april 2026
Uopfordret anmeldelse
Besvarelse fra Kroo Bank Ltd
Hi Heather,
Thanks for taking the time to leave us a review. We're so happy to hear you're having a good experience with Kroo. We'll pass your feedback on to the team member.
Many thanks.
Team Kroo
Very easy to apply no stress at all
28. marts 2026
Besvarelse fra Kroo Bank Ltd
We're happy to hear that the application was easy and stress-free! Thank you for your positive feedback; we appreciate it.
Team Kroo
Nice and very good bank easy yo open
27. marts 2026
Besvarelse fra Kroo Bank Ltd
Hi Kamran,
Thanks for taking the time to leave us a review. We're so happy to hear you're having a good experience with Kroo.
Many thanks.
Team Kroo
I am writing to raise a complaint…
I am writing to raise a complaint regarding a transaction from my Kroo account.
On 26 March 2026, I attempted to transfer £200 from my Kroo account to another account in my own name. During the process, I received a warning and subsequently chose to cancel the transaction. However, despite cancelling it, the £200 has been held by your institution since that date.
This situation has caused me considerable stress and inconvenience, as I have been unable to access my own funds for an extended period.
I would appreciate it if you could urgently investigate this matter, release the held funds, and provide a clear explanation as to why this has occurred.
I look forward to your prompt response.
Yours faithfully,
TIAGO MANUEL P. SOARES
26. marts 2026
Uopfordret anmeldelse
Besvarelse fra Kroo Bank Ltd
We're sorry to hear that. We're keen to look into this for you - please get in touch with our Customer Service team directly in-app or via help@kroo.com where the team will get back to you as soon as possible.
Thanks,
Team Kroo
Quick and effective service, a real breath of fresh air compared to other banks.
2. april 2026
Uopfordret anmeldelse
Besvarelse fra Kroo Bank Ltd
We're happy to hear that you had a quick and effective experience! It's great to know our service was good for you. Thank you for your feedback.
Team Kroo
Excellent Service Overall
Excellent Service Overall
From start to finish, it was seemingly easy process and quite commendable.Fantastic customer experience. Customer service support was also great
2. april 2026
Besvarelse fra Kroo Bank Ltd
We are happy to hear that you found the process easy. It's great to know you had a fantastic customer experience and appreciated our support. Thank you for your positive feedback!
Thanks,
Team Kroo
Always helpful
So I noticed something. I'd clicked an option to add contacts who had a Kroo bank account from my phone contacts. A useful feature actually I was a little shocked when I noticed someone their so contacted Kroo support as I had forgotten id clicked to do this. Amelia. On customer support. Was amazing. Explained everything and how if I wasn't comfortable I could turn off or delete the contact. Reassured me it was safe was very helpful. This bank in my opinion cares about it's customers and Amelia. From customer services. Listened understood and helped me I felt very at ease and reassured. Throughout the whole. Interaction.
Keep it up Kroo and thank you Amelia. For your help
1. april 2026
Uopfordret anmeldelse
Besvarelse fra Kroo Bank Ltd
We're happy to hear that the contact feature was useful for you. We appreciate you sharing your positive experience with our support team. We're so glad that the representative listened, understood your concerns, and helped you feel at ease we will ensure that Amelia gets the feedback.
Many Thanks,
Team Kroo
Besvarelse fra Kroo Bank Ltd
Thanks! We're glad to hear it, and we appreciate you taking the time to leave us a review.
Thanks,
Team Kroo
Cannot be trusted
Being a client for several years, one day they blocked a payment to own account in another bank, then closed account without notice. No explanation given, complaints led nowhere. Avoid.
20. januar 2026
Uopfordret anmeldelse
Besvarelse fra Kroo Bank Ltd
Hi,
Keeping your money safe is our priority and we'll take your feedback on board. Thank you.
Many thanks.
Team Kroo
Great new bank…
Fast and efficient service a breath of fresh air compared to other banks I have dealt with.
31. marts 2026
Besvarelse fra Kroo Bank Ltd
Hi,
Thanks for taking the time to leave us a review. We're glad to have you onboard with us!
Many thanks.
Team Kroo
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.