Kroo Bank Ltd Anmeldelser 

So far Ive found Kroo to be a refreshing change from my other current account bank (one of the big four).
The app is simple and works. Menus and selections are easy to find.
It simply works and has a friendly feel, quite a contrast to my other stuffy account.
I’d recommend you give this account at Kroo a go. It was easy to open. The debit card arrived within 2 days. They actually make customers feel that they want their business.

Very bad customer service and banking app will freeze your account with all your money in for no reason! Avoid at all costs

Haven't used my Kroo acount for two years. Out of the blue a DD for £750 was made against the account. Luckily not enough money in the account to cover it.
Reason for the review - Tried to contact support about a fraudulant transaction, there is no way to report fraud on the app. Customer support just pathetic Ai, still waiting for contact from an real person regarding this fraudulent transaction 2 days later... Awful ,awful company - Steer well clear.

Applied for a loan and was accepted, when I try and accept the loan it will not let me confirm bank details for the direct debit. I have called 17 times, emailed 10 times and sent 30 messages on their app. Every time I am promised someone will get back to me and they never do. Complete waste of time. Have tried multiple devices and web browsers, they seem to blame everything other than themselves.

Process was extremely confusing and long winded. Ended up going elsewhere!

Very good and very satisfying

Marvelous experience

Very easy to use, clean app, and good interest on balance. Happy so far.

Haven't made a purchase yet but I know it there when I need it thank you

The worst customer service I have ever experienced from a bank. Account frozen due to an error on their side, allowed fraudulent payments to be taken despite card being frozen which took me into an unarranged overdraft. No resolution over A MONTH LATER. Outrageous.

Avoid avoid avoid. My experience with Kroo Bank was one of the most stressful situations I’ve faced.

My account was suddenly frozen and I lost access to all my money while I was simply trying to transfer funds to myself. There was no clear explanation at the time and no upfront communication, which made the situation even more difficult to understand.

As an international student living alone, this had a real impact on my day to day life. I was left without access to my own money for several days and during that time I struggled to cover basic needs like food. It’s hard to describe how stressful and unsettling that felt.

What made it worse was the lack of timely and clear support. Responses were slow, and I wasn’t given a clear timeline or reassurance while the issue was ongoing. I felt completely stuck, with no control over my own situation.

I did eventually regain access to my funds, but the damage is done and the experience left a lasting negative impression.

I would strongly encourage the bank to improve how situations like this are handled, especially when customers depend on immediate access to their money.

Would give 0 star if allowed
Have frozen account
No explanation no update customer service is bots
Phone is no good either
Save yourself the anxiety and don't trust them

Do not use !
They will freeze your account no explanation just hope behind a generic response please just read some of the reviews on here about it if your using them get your money while you still can and bank with a branch

Extraordinary service. After being kept waiting 3 weeks by TescoBank for a £10k home improvements loan and then turned down for no valid reason (my credit scores are in the 90% range, with total borrowings of £250 outstanding), I followed the link to Kroo on the Totally Money app, did the ID check and waited. 30 minutes later I get an email saying the loan is approved, I approve the Loan agreement on the app and bang, the £10k is in my account. Apparently Kroo owner Nazim Valimahomed set out to challenge the "terrible" UK banking system and he has certainly done that.

Everything was made nice and easy

Very easy & helpful to open a bank account

My recent experience with Kroo has been so frustrating that it needs to be said.

Three of my transactions were suddenly placed under review — despite the fact that I had already notified them about two in advance, and clearly explained all three when asked. Yet somehow, this “fintech bank” doesn’t even have the basic capability to log or apply that information in a way that prevents unnecessary disruption. What’s the point of asking customers for details if you’re just going to ignore them?

The result? Payments delayed for no good reason, leaving me stuck waiting while they “review” perfectly legitimate activity.

Customer service was no better — slow, unhelpful, and seemingly reliant on bots that just repeat generic responses rather than actually resolving anything. Hours wasted going in circles with no real support.

I’ve now stopped banking with Kroo entirely. The level of service is honestly appalling, especially for a company that markets itself as modern and customer-focused.

If you’re happy having your transactions randomly frozen and spending hours dealing with ineffective support, then this might be the bank for you. Otherwise, I’d strongly recommend looking elsewhere.

UPDATE FOLLOWING KROO’S REPLY:

Their reply is a generic, compliance-style message that doesn’t address the issues I raised. I also received a final response letter which said much the same, without properly resolving the concerns.

I have now escalated this to the Financial Ombudsman. If you’ve experienced similar issues, I strongly encourage you to raise a complaint and take it to the Ombudsman if you’re not satisfied.

DON'T USE THEM
KEEP AN EYE ON YOUR MONEY IN YOUR ACCOUNT