KontrolFreek Anmeldelser 

After 3 months I still haven't received my order. I was offered the option of a full refund 2 months ago and still no refund.
Now they are even refusing to acknowledge or respond to my emails.
This company operates like one of scam operations you hear so much about.
DEFINITELY AVOID AT ALL COSTS.

Worst customer support ever...

Horrible Website and Worse Customer Service

I ordered some Thumbstick grips from their site. I clearly selected Xbox and it added it to the cart as PS5 and i didnt not realize the websites glitch until after it was ordered. I tried to contact the company but their hours are short and did not hear back until the next day and they said sorry cant help here is the link to return it when it comes. I checked the site and i clearly would select xbox and every time it would add ps5 to the cart for the item. They do not care about their customers nor do they care about making things right so now a ten year old boy will not be getting what he asked for on his bday. Do not trust any dealings with this company. I will also have to pay more to ship it back to them than a new one would cost plus i run the chance of them messing it all up again since they cant pull their heads out of their.....

Found KontrolFreek through SteelSeries.

I bought a pair of thumbsticks and... although it took 5 games to get used to them, I'll never use bare bones sticks again.

Reached out to their customer support for advice through chat, and it was fast and helpful

Terrible service and shipping The items never left it was still on Georgia my items still there they would be here by now anyway so I been waiting 4 or 5 day so I order 2 day shipping for nothing so waste of money so fixed your shipping issue it take forever to get here or else I might lawsuit them for coming late so even though 2 day shipping I order it a scam so stay aways from them

Orderd on the 14th of December knowing items might not make it by Christmas. What I didn't know is they wouldn't arrive at all. The items never left Georgia and says there shipping to Australia? Contacted them and they shipped new set, atleast they made it appear that way. It never left shipping lable created after 6 days. It's not the first company I've experienced doing shady things like this, they clearly know how to exploit systems. DO NOT ORDER unless you enjoy wasting your time.

Worst shipping I have ever experienced.
Ordered a chrismas present shipping to Denmark on november 21.
Information said arrival on december 8. - 12.
Now its december 29. - januar 2. 2024.
What a waist of shipping costs.

It a scan i pay 2 day shiping for nothing so it suppose be here by now it didn’t show up and now it going be here next week don’t brother buying this from
This website it a scan shiping fee is a lie they didn’t give me my full refund i might sue this if they dont give me a full refund

Found out about controller thumbsticks super recently. Ordered some gaming gear from another site recommended me here.

These are AWESOME! Not so good for a racing game, but I swear my skills are better using sticks.

They do take a few games to get use to.

Anyway, reached out to their support team to get tracking information as there was a delay, and the live chat support answered quick and to the point.

Thank you KontrolFreek!

I love their thumbsticks, and honestly have a hard time playing games without them! They feel great and help alot with precise aiming.

Their customer service, from my experience, has always been top notch. They always respond promptly and fixes my issue very quickly.

Not sure why there is so many 1 star reviews. This company is great.

Bought some Thumbsticks on here, as I learned about them from the SteelSeries site.

Used the live chat and received super quick support! Helped me choose which sticks to use for Call of Duty.

Thanks KontrolFreek! I wish I could remember the person who helped!

Really? Spent an extra $9 to revive the product in two days, but it took two freaking weeks. I checked the FedEx detail tracking, and it indicates that the package has been delivered, but I haven't received anything. Disgusting service.

Have ordered two packages from KontrolFreeks. Both have arrived in good timing and good condition. No issues at all very confused about the rating tbh lol (uk based)

Do not order directly from company even after paying extra for 2-day shipping took and they have created 2 labels but nothing has been shipped!

Originally posted a bad review of kontrolfreek because of an incorrect order mishap, they said I had to return the product they sent out before they could send the correct order, so I sent a complaint email, a man by the name of Danis Akoto replied, he apologised on behalf of the company's incompetence and decided to fix the problem himself, he put through my original order for free, correcting the mistake made by the company and without having to send the incorrect order back before they send the right one (which would have taken weeks), so this is my experience with kontrolfreek, I originally gave a 1 star review, it is now a 4 star solely because of Danis Akoto, thank you sir.

Bought my Kontrol Freaks galaxy at a third of the price from other retailers. Then saw the bad reviews and thought I had kissed my money goodbye.
However, they arrived fromAmazon uk 4 days later😀. Great service for me!

item said to be delivered through letterbox by swiship. i have not received it. there is no way to contact swiship who the company supposedly shipped with and kontrolfreek refuses to look into it as its apparently a shipping problem. highly suspecting scam.

SCAM!

Waiting on my lost parcel since June 1st.

Seller says that I must clarify parcel status with my local post carrier.

Unacceptable and frustrating experience!

Utterly terrible

Awsome company my KontrolFreeks didn’t arrive so they gave a full REFUND other companies just scams me.