KontrolFreek Anmeldelser 

Покупал на вторичном рынке ( запечатанные ) джейконы ( накладки на стики ) на cod Cold War и cod MW, внутри не оказалось кода, видимо старые версии, т.к играм уже не мало лет, обратился в поддержку и в тот же день мне ответила замечательный оператор Алисия, и помогла решить проблему и предоставила коды на актуальную bo7, чудесный сервис, будем работать ;)

Great support and customer service. Responded to my email quickly and resolved my issue. I will highly recommend this company and products to my family and friends. Again thank you for your help.

For once I actually needed KF customer service (cause they've nailed it other times for my orders) and got connected with Alicia. She had me squared away in nooo time, and I couldn't be more pleased. Thank you very much, Alicia, very much appreciated!

helped me. very helpful

I ordered the black ops thumbsticks & precision rings collectors edition bundle the item came the next day unfortunately silly me snapped the soft ring straight away while trying to put it on (I’ve not done it before) so was kinda my own fault spoke to support and they kindly said they will send me out a whole pack of set 6 mixed rings for free. This is why KontrolFreeks are the best gaming company out there. The person I spoke to was lovely, I’ve only tried the mediums so far as waiting for the new package but even those was a game changer if your struggling with over aiming get these & if your worried you will be to slow in FPS games up your sensitivity I used them on battlefield 6 and worked perfectly. 10/10 highly recommend

Had an issue with USPS losing a package and customer service was a huge help.

UPS lost the package, Kontrol Freek customer service was extremely helpful with support. Very friendly, very fast even on a holiday with delayed service. Second time ordering from Kontrol Freek, will continue to do business with them.

Really great products and customer support I went from swinging at pitches outside of the zone in mlb the show to only swinging at pitches in the zone. I started hitting the ball a lot better and I went from 500rr to 800

Had a great experience with KontrolFreek support! Alicia went above and beyond to help me fix an order issue fast and kept communication smooth the entire time. She was professional, friendly, and genuinely cared about getting things right.

The refund process was handled quickly, and she even pointed me in the right direction for future creator opportunities. It’s rare to see this level of customer service these days. Big shoutout to the KontrolFreek team for making it such a positive experience.

Highly recommend both the products and the people behind them. 💚💜

How nice evry one is and how quick people r to respond and helpful

Purchased aim boost kit, thumb-sticks work brilliantly allowing for increased sensitivity for recoil control in competitive gaming and therefore will continue using this brand, personally. Received faulty lights however, but the customer service responded quickly and dispatched replacements immediately. Helpful and good customer service overall.

If I could leave 0 stars, I would. Let’s just start off by saying I owned a pair of the galaxy set for about 3 years and it was great for the price point until the glue gave out, but still I was satisfied with that. Fast forward to now, I was gifted 2 special edition call of duty pairs that were $30+tax and shipping. I have probably used them for 25 hours all in total and they are falling apart all over my controller, my desk, my floor, just tiny pieces of rubber rubbing off.

With that being said I contacted “customer support” weeks ago. I still have not heard anything back from them. My fiance contacted customer support 2 days ago, still haven’t heard anything. Kontrol freeks as a whole is a joke.

So all in all, I would say to just stay away from these cheapos. Their product is washed up, nowadays, selling cheaper quality items for a jacked up price. Smh. Enough said.

My son wanted some control sticks for his Xbox and they had to be from Kontrolfreek to be sure they were genuine apparently. I was nervous making the order given all the bad reviews however went ahead. I placed my order 8pm (UK time) on Friday and it arrived on the following Wednesday! I've ordered things in the UK that have taken longer to arrive! It was packaged well and I had emails informing me of order confirmation and delivery date as expected. Glad I went ahead with my purchase now. My son hasn't used the control sticks yet so I can't comment on whether they were worth the money yet.

Felt I should write a review of my positive experience as I was put off of ordering by the bad reviews. My son asked for thumbsticks for his birthday in the call of duty speed cola design. As I had never heard of Kontrolfreek before I looked up reviews and was reluctant to order due to the poor reviews. As I couldn’t get the design my son wanted on Amazon I reluctantly went ahead and ordered from the Kontrolfreek website. I was kept up to date on my order dispatch and my order arrived by UPS within a couple of days in time for his birthday. Well packaged and order as expected. Am happy with the experience I received from this company.

My precision ring broke the first time I tried to install it. Talked to GameStop, they said to contact KontrolFreek. Contacted KontrolFreek, they said to talk with GameStop. Neither side would do anything.

I followed all there policies on canceling an order and they said they were unable to cancel the order. They then said i could return the order at no extra cost. I got the items and went to return the item they turned around and said I have to pay for shipping now. I said I'm not paying for shipping and I even sent them proof that I was told i could return them at no extra cost and they then stopped replying to me after I sent them proof of what I was told by them. Edited- I did keep trying contact them to fix this issue and the refused to even contact me back or I try to reply to the email and I would never get a reply. I ended up having to dispute the charge on my card and the dispute went in my favor because they did not follow their own policies.

I was looking for tips and tricks for Indiana Jones and the Great Circle, got a hit that lead to kontrolfreek. First thing that happen was a popup, which I thought was the cookie consent banner and clicked automatically. Saw just as I clicked that it said "shop" on the button, but it was too late. It sent me to a webshop. Tried to open the tips and tricks link again and now it just sends me directly to shop without being able to read what I clicked on. I do not trust any site using scummy tactics like this.

I ordered precision rings and thumbsticks on October 28th, 2024. I went via the "Shop" app for payment, which may also be a problem. I see the package arrived in Bangkok from Singapore and just sat there for weeks. No attempts to contact me have been made, whether it be for customs duty or confirmation. I have messaged KontrolFreek and heard nothing. UPS don't respond either. It feels like after you have our money, you are not interested in ensuring delivery and it's somebody else's problem. I see others with the same complaint, so maybe change your practices/delivery partners.

I have already reached out before via your contact us on your website and received no response.

Would rate 0 if I could. Let’s go back to the very beginning. I purchased the special edition Destiny 2 final shape thumbsticks and they got shipped to the uk. UPS collected my order and decided to attempt a delivery no where near my address. Then got delivered to a UPS access point which I will NOT go and pick up because who the f*** pays £5 delivery to go fetch their own parcel. Emailed 5 different UPS email accounts telling them to go and get my parcel and deliver it to me. Granted I am a stubborn git but I have no way of getting to said access point as I am busy with work and other personal things. Emailed KontrolFreeks and got no reply. UPS have already had a scathing review from me. So I’d like my money back including my delivery fee and you can take your item back. I’ll go on eBay and buy the product I’m looking for. Cheers 👍

Avoid Kontrol Freek. Absolutely shameful customer service. I had a confirmation email from UPS stating it had been delivered to me but I hadn’t received anything and the proof of delivery was someone that quite clearly isn’t me with the surroundings that I do not recognise. I have a ring camera and no UPS driver came to my address. I emailed Kontrol Freek customer service to make them aware I had not received my order & they responded with the following -
“After confirming the details with the courier, they have verified that the delivery was successful.

At this point, we’re unable to assist any further. We have fulfilled our responsibility by transferring the item to the courier. However, once it is beyond our control, our ability to assist with a potential loss is limited.

We recommend taking the next steps from your side. That might involve contacting the courier, your financial provider, or even the police to report the missing parcel.”

Is this some sort of joke? I can’t raise anything with UPS as I am not the customer, they are for handing the item over to them, therefore the responsibility is still with them until I have the item. I can’t request a refund from UPS! They’ve basically waived any responsibility and couldn’t care less if I have the item or not. Absolute scummy business practices. There’s no surprise their reviews are so low. Seriously avoid them at all costs!