I was shopping around Victoria Park where my daughter is living and i loved the shirt but size L was not available so, i ordered online and delivery was quick. Thx
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
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There was a bit of a hiccup at the start as I did have the wrong item sent to me initially, but a quick email to Komodo put that right immediately. The person who answered was extremely apologetic... Se mere
Orders 2 items of clothing on 28 August 24. Still not arrived (18 Sep). No way of knowing package status or if an attempt to deliver was made. Sent an email one week ago to get information and s... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
THE ORIGINAL ETHICAL FASHION BRAND SINCE 1988 - Like you, we believe the simple actions we make today can have a huge and positive impact on the future... At Komodo, we are dedicated to creating clothes that are sustainable and don’t have a negative impact on the environment. We are passionate about protecting and nurturing our planet, but we also love fashion and don’t believe the two need to be mutually exclusive. Why can’t we look great whilst fighting for the world we live in?!
Kontaktoplysninger
King Henry's Road 77C, NW3 3QU, London, Storbritannien
- 00442077223523
- shop@komodo.co.uk
- komodo.co.uk
4,4
Fremragende
116 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 66 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Do not order from outside the UK - Nightmare return
I ordered a pair of shorts via a Dutch marketplace. Unfortunately, the shorts did not suit me quite right, and I needed to return them.
I wrote to their support team several times regarding the return shipping. When I placed the order, the shipping fee was €5,95, which led me to assume the item would be shipped from (and could be returned to) a hub within the EU. However, the item had to go back to London.
As a private individual shipping from Germany to the UK, my only viable option is DHL, which costs €15.49. This is more than three times the original shipping cost and quite a heavy financial burden for a single return.
I do understand that returns are something to be avoided, but let's face it: Sometimes the measurements are right but the clothes just do not look the way we want on ourselves. I am generally willing to take that risk when online shopping. I am generally willing to pay shipment and return cost in order to "shop like I give a damn", but the fact that the shipping cost are at least 3x of what a "normal" return would be really shocks me.
Customer Service never responded.
I gave them several suggestions (e.g. they could have paid for a cheaper return ticket using a company account for dpd or Hermes) and I would have paid the whole return fee. No response.
I ended up paying 15,49€ return fee (so overall more than 20€ in shipping) for 45€ shorts that I did not keep. And even if no return fee would have been covered by the company, I still expect a response. Sustainability is not an excuse for horrible customer service.
__
Edit (Answer to the reply): I bought the shorts via Shop Like You Give a Damn, yes. I still do not see understand why my messages to komodo's customer service were ignored. Informing me about the fact that the marketplace will help me would have also been a kind of response.
16. juni 2026
Uopfordret anmeldelse
Besvarelse fra Komodo
Hi Anna - I think you bought these shorts via Shop Like You Give A Damn. Did you contact their customer support about this? As you bought from them they should have been your point of contact for any issues and I sure would have helped you in this matter.
- t o n y
Peace and natures colours
Clothes are very amazing, very beautiful. The scent was very mild. It is good. I feel that you have done your best that our environment can live wild and free and stay so pure as it is possible when someone makes clothes. Thank you. I love my new clothes peaceful "Mother earth" colours.
26. maj 2026
I was shopping around Victoria Park…
I was shopping around Victoria Park where my daughter is living and i loved the shirt but size L was not available so, i ordered online and delivery was quick. Thx
1. juni 2026
Love your clothes and love what you do…
Love your clothes and love what you do for the environment.
Very good customer service
28. maj 2026
Shirts are great
Shirts are great. Unfortunately all sizes didn’t not fit me. I ordered M but were still too big for me. Delivery with DPD was a nightmare and I really hope they changing couriers
28. maj 2026
Ethical Organic Company
I like stylish ethically produced organic clothes which are better for the environment. Well done Komodo.
21. april 2026
Excellent customer service when I…
Excellent customer service when I called. Quick dispatch & arrival of purchases
21. april 2026
Quick delivery and always very happy…
Quick delivery and always very happy with the quality of the clothes
21. april 2026
Amazing
The quality of the fabrics and designs is exceptional.
For years now, Komodo has been my go-to brand for shopping.
I also like that it's an ethical brand.
21. april 2026
Problème d'envoi.. aucune info
Bonjour ,
J'ai commandé un pantalon le 9 avril 2026 . J'ai été débité, aucune nouvelle de l'expédition et toujours aucunes nouvelles après plusieurs mails . Je sais pas où s'a bloqué.. j'habite en France et c'est énervant d'avoir aucunes informations de vous Komodo . J'ai commandé directement sur votre site . Est il vraiment envoyé , bloqué à la douane .. une p'tite info s'il vous plaît .. merci .
Camille
9. april 2026
Uopfordret anmeldelse
Very happy with all my experiences with…
Very happy with all my experiences with this company, quick replies to emails and good customer service and that makes all the difference.
24. marts 2026
Really unusual design and not ruining…
Really unusual design and not ruining the planet. Well made and quick delivery too.
23. marts 2026
Amazing food
10. januar 2026
Uopfordret anmeldelse
Super happy with my order :)
19. februar 2026
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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