Komodo Anmeldelser 116

I have contacted the company several times since 6th January but get no response. I purchased a jumper at Christmas but after two wears it has started to unravel. I would like to return this for a refund but do not have the original packaging so wanted advice on how to return it. I am completely unimpressed by the customer service or rather, lack of it.

I spent a £50 gift card with them on an order worth £144. I returned something but still spent around £85, yet they refunded my gift card fully and the rest (about £16) to my bank card. Nowhere in their terms of service does it say this is what would happen - I’m now forced to pay another £50 with a company i don’t want to buy from again or just lose the money. What’s way worse is that i politely emailed a few times to ask about this, and i got ignored. I left a comment on their instagram which seems to have been deleted, i’ve DMed them on instagram, I’ve called their customer service number which didn’t pick up. I left a voicemail with all my info. At every step of the way i have been ignored and i’m so disappointed. I would have likely been a loyal customer if i hadn’t felt completely disrespected at every point - komodo doesn’t even do the bare minimum to get back in contact once they have your money. A shame as I wear the jumper i bought from them quite frequently.

Lovely jumper, delivery took a little while but it was January sales. Was worth the wait.

I collect my purchases at the NW store where the staff are really friendly and helpful. The clothes are reliably great quality and often slightly unusual. Love Komodo.

Beautiful Quality, very lovely message in package. Thank you!

Unresponsive customer service. Parcel not received, no shipping details sent. Cannot even track where it is.

I purchased a few cotton items since I have eczema, the t-shirt was perfect but the scarf was itchy and so were the gloves on top of that they unravel quite quickly, they come with defect from the beginning
And with tags saying that they’re actually wool so why am I getting that in the first place?
I contacted them and they nicely sent me a new pair but same issue, a lot of it had imperfections again and they said that they’re having printing issues for the labels so idk
Wouldn’t recommend as it’s a bit dodgy
Lots of money spent and only able to use a item 🤡

Happy with the jumpsuit! Fabric’s soft and the suit looks great.

Organic cotton gloves are so hard to find, but this pair from Komodo are gorgeous. As someone with eczema who can't wear woollen gloves, these are perfect. Very quick delivery too - 10/10 for quality and service.

Great quality, style and fit.

Good quality products that fit really well. Fast postage.

Absolutely thrilled with my new cashmere jumper, which arrived in no time.. It feels amazing and looks great. Been a big fan of Komodo since the 90's, and considering that I STILL wear my grey fleece jacket that I bought at Glastonbury in 1999 which still looks good as new after 25 years' of regular wear and washing (even the label inside the collar has survived the test of time!), that's what I call 'slow fashion' at its finest! That jacket and now my new jumper will very likely last me for the rest of my life at this rate! Bravo Komodo.. The quality of their clothes, their story, their ethos and CSR track record puts the mainstream labels in the shade.

I purchased 2 shirts for £95 2 months ago. Neither of these shirts looked like the pictures online so I decided to return them. Since then, I have received no updates about the status of my return. i have emailed twice and been ignored. A week ago, I decided to try them on Facebook and was told someone would email me that day. Needless to say I've heard nothing. I tried them for a second time on Facebook and have been ignored this time. I'm hoping this review will illicit some sort of response as I'm down £95 and have exhausted other options.

My order was promptly delivered, the fabric was high quality and fit well, albeit a bit too long for my legs. No complaints on online checkout either.

Beautiful jumper.

- Komodo seems fake to me: they have no FB page, and no possibility of giving a review.
- The dress I bought has a label Made in China, and I paid 150 eur for it (they claim to make their clothes in the UK)
- It is poorly worked like a fast fashion brand: not finished seems, threads all over the place, the material is transparent even though it’s corduroy.
- I didn’t receive an invoice for my purchase, even though I have requested one
- I have paid extra for express delivery where they guarantee it arrives in 2 days. Only after 2 days I got a tracking number, and the dress arrived after 4 days.
- Support is non existent, as there is no reply to any of my emails.
- One of the buttons sewn on the dress is from another brand, it’s for Stoney Creek.

smooth purchasing experience, swift delivery, sweater is beautiful and fits exactly as described.

Really great quality clothing, and some great help from the manager when one of my orders went missing. Helped resolve the issue in a timely manner, and will be ordering for them many more times :D