I ordered some cast iron enamelled products. One arrived chipped on the handle and lid. A quick email and a picture later my damaged item was replaced with no hassle at all. Honestly - the best custom... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Excellent customer service. Big thank you to Ahmed, who went above and beyond. Quick replies and clear next steps. I received a knife block as a Christmas present. Unfortunately, on first use the... Se mere
Virksomheden har svaret
Ordered two items. Took ages for them to tell me one wasn't in stock. I agreed to a different colour of item (which takes ages as they take days to reply to any communication), they dispatched but... Se mere
Ordered a enamel cast iron casserole dish and unfortunately there was a product issue as the enamel on the lid chipped off after one wash. The team at Koch & Köchin were so incredibly supportive and h... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Koch & Köchin supplies high-quality kitchen knives, cookware and kitchen utensils throughout Europe & the UK. Our new website is easy to navigate and has a straightforward ordering process. We pride ourselves in excellent customer service, free UK delivery and customer satisfaction.
Kontaktoplysninger
London, Storbritannien
- 0208 808 0004
- support@kochkochin.com
- kochkochin.com
3,6
Middel
368 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 72 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Good service
27. juli 2023
Besvarelse fra Koch & Köchin
Hello Tad,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Didn’t receive the brand I ordered
30. juli 2023
Besvarelse fra Koch & Köchin
Hello Nathan,
Thank you for taking the time to leave your review.
We want to give the best we can to our customers but sometimes there's an unexpected situation.
I have sent you an email so we can resolve this for you.
If there's anything specific you'd like us to look into, please let us know and we can make it right.
We are hoping for you to give us a chance. Once again, we sincerely apologize for the inconvenience.
Kind regards,
Cherri
what i wanted and prompt delivery
27. juli 2023
Besvarelse fra Koch & Köchin
Hello Keith
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Besvarelse fra Koch & Köchin
Hi Sarah,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Besvarelse fra Koch & Köchin
Hello Katy,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Excellent Set
Excellent service, fast shipping and updates.
Knife set well packaged and appears good quality. Not yet used
26. juli 2023
Besvarelse fra Koch & Köchin
Hello Latifah,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Only part of my order turned up
Only part of my order turned up - I have contacted them on two occasions -NO response
25. juli 2023
Uopfordret anmeldelse
Besvarelse fra Koch & Köchin
Hello Julie,
Thank you for taking the time to leave your review.
We want to give the best we can to our customers but sometimes there's an unexpected situation.
I have sent you an email so we can resolve this for you.
If there's anything specific you'd like us to look into, please let us know and we can make it right.
We are hoping for you to give us a chance. Once again, we sincerely apologize for the inconvenience.
Kind regards,
Cherri
Besvarelse fra Koch & Köchin
Hello Kate,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Great experience
Simple order, delivered ahead of schedule, would use you guys again with confidence. What I'd expect from a great company.
24. juli 2023
Besvarelse fra Koch & Köchin
Hello Jon,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Professional knives delivery-no signature required
I dont have any issue with the product (so far), the price is decent for what you are getting. My 1 star is reflective on the fact that this is considered a weapon. There was no signature required, and I didnt answer my door fast enough so a set of professional knives was left on my doorstep for anyone including teenagers to take. Maybe change your delivery policy to require an adult signature.
24. juli 2023
Besvarelse fra Koch & Köchin
Hi Jacquie,
Thank you for taking the time to leave your review.
We sincerely apologize for receiving your order this way.
We are committed to providing the best service possible and will work to address the issue you have experienced. Thank you for bringing this to our attention.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Wonderfully helpful
Brilliant customer service, and great selection of products. Would 100% recommend.
14. juli 2023
Uopfordret anmeldelse
Besvarelse fra Koch & Köchin
Hello Edward,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Dangerous knife delivery
The product itself was fine but the delivery company they used posted the knife through the door without checking that there was an adult at home, which there was. Furthermore there was nothing at all on the outer packaging to indicate that it contained a restricted item.
25. juni 2023
Besvarelse fra Koch & Köchin
Hello Nick,
Thank you for taking the time to leave your review.
We sincerely apologize for receiving your order this way.
We are committed to providing the best service possible and will work to address the issue you have experienced. Thank you for bringing this to our attention.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Reasonable product at a good price
Reasonable product at a good price, promptly and conveniently delivered. Good experience so far.
26. juni 2023
Besvarelse fra Koch & Köchin
Hello Terry ,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Besvarelse fra Koch & Köchin
Hello Ash,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Good range of products
Good range of products, competitively priced and efficient delivery.
25. juni 2023
Delivery rather slow over week I was…
Delivery rather slow over week I was waiting for the containers
I like the lids being a standard size
25. juni 2023
Besvarelse fra Koch & Köchin
Hello,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.We sincerely apologize for the delay in receiving your order.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Will definitely buy from them again
Great price for the fan I bought. Delivery on time as stated. Clear information. Discovered Amazon Shipping was the courier. Altogether a painless experience. Will definitely buy from them again
25. juni 2023
Besvarelse fra Koch & Köchin
Hello Mrs Anne,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Great product.
25. juni 2023
Besvarelse fra Koch & Köchin
Hello Jenny,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
I was only disappointed in the size of…
I was only disappointed in the size of the product when received. The photo and details in your site made the product much larger than when received
29. maj 2023
Besvarelse fra Koch & Köchin
Hello Gary,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and we will take your feedback into consideration.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Good buy
These arrived quickly and were of better quality than I expected. The handles are short so get hot and need to be handled with a pan holder. So far I am really pleased.
29. maj 2023
Besvarelse fra Koch & Köchin
Hello Ruth,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.