I ordered some cast iron enamelled products. One arrived chipped on the handle and lid. A quick email and a picture later my damaged item was replaced with no hassle at all. Honestly - the best custom... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Excellent customer service. Big thank you to Ahmed, who went above and beyond. Quick replies and clear next steps. I received a knife block as a Christmas present. Unfortunately, on first use the... Se mere
Virksomheden har svaret
Ordered two items. Took ages for them to tell me one wasn't in stock. I agreed to a different colour of item (which takes ages as they take days to reply to any communication), they dispatched but... Se mere
Ordered a enamel cast iron casserole dish and unfortunately there was a product issue as the enamel on the lid chipped off after one wash. The team at Koch & Köchin were so incredibly supportive and h... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Koch & Köchin supplies high-quality kitchen knives, cookware and kitchen utensils throughout Europe & the UK. Our new website is easy to navigate and has a straightforward ordering process. We pride ourselves in excellent customer service, free UK delivery and customer satisfaction.
Kontaktoplysninger
London, Storbritannien
- 0208 808 0004
- support@kochkochin.com
- kochkochin.com
3,6
Middel
368 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 72 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Delivery time was earlier than…
Delivery time was earlier than expected.
Product was excellent.
Would highly recommend & will use again.
30. oktober 2023
Fake company?
I do not believe This company is real, item not received 6 weeks later. No reply’s to email. Suspicious alternative delivery made
13. oktober 2023
Uopfordret anmeldelse
really good
the pan was in really good condition, fast delivery and i love using it.
27. september 2023
Absolutely superb customer service.
Absolutely superb customer service.
I can not recommend them enough
25. september 2023
Good selection of products and exactly…
Good selection of products and exactly what I wanted. Very speedy response and delivery via Royal Mail which I find more reliable than other couriers.
26. september 2023
Terrible after sales service.
Wrong item sent. No offer of resolution. Emails ignored.
4. oktober 2023
Uopfordret anmeldelse
Good delivery
27. september 2023
Great products.
Great products. Extremely helpful customer service.
I will definitely buy again and highly recommend.
28. august 2023
Best price + great service
Best value I could find. Fast & efficient shipping. A little concerning about how safe the knife is delivered. I guess postal regs allow normal post without the need to be signed for by an adult?
30. august 2023
Delivery came in 2 parts when the…
Delivery came in 2 parts when the initial email suggested otherwise. They did respond to an email when queried. Good prices on SAKs.
29. august 2023
Range of products at good prices
Range of products at good prices. Delivered quickly. Will use again.
28. august 2023
Ordered on a bank holiday but only a…
Ordered on a bank holiday but only a very slight delay. Was received next day after dispatch. Great simple straight forward service. Affordable product and happy with the quality.
28. august 2023
all knives are rusty after 9 months of…
all knives are rusty after 9 months of use, not suitable for dishwasher at all
29. august 2023
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.