The company has great in-store and online customer experience strategy. The store staff is trained in providing great service and walk you through everything. They are very helpful and don’t mak... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
TLDR: One pair our of Five had a seam start to come apart. I reached out and Shamita helped me replace the defected item without any issues. I ordered my first pair of Knix products last ye... Se mere
Products are great, but customer service is horrific. There are no humans. Live chat is AI (and not even a good one), and if you ask for a human agent it asks for your email address and then says "no... Se mere
Virksomheden har svaret
I tried Knix underwear and fell in love a while back. They replaced Victoria's Secret. The fit and quality is awesome & I won't wear any other leak proof underwear, I'm a lifetime customer.
Virksomhedsoplysninger
Skrevet af virksomheden
Knix makes amazing wireless bras, period proof underwear, sports bras, loungewear and more. Designed with your comfort in mind.
Kontaktoplysninger
600-179 John Street, M5T 1X4, Toronto, Canada
- 1 (647) 691-5544
- info@knix.com
- knix.ca
Har besvaret 95 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I ordered the Knix bras prior to surgery
I ordered the Knix bras prior to surgery. My choice was the ultra soft front closure bras. My first size try with an assistant was perfect. They are very comfortable.
Thank you for others who shared their feedback when wearing them after surgery. I felt confident in the KNIX product.
The only complaint I have is colors. This bra only came in two colors. Black and a dark(?) I cannot even describe the dark tan/brown. The other styles offered more colors. I loved the pink. Would have liked a bone color or even white. I was excited about the pink, but the open front style does not come in pink.
I hope KNIX can do better in the future. Surgery is tough enough, but a little more uplifting colors would be beneficial.
ripped pjs within a week
received the modal pj set as a birthday gift, since I've always wanted to try this brand. Within 2 weeks there's a rip in the pants. For the price, this shouldn't be happening. Really don't recommend this brand considering the price. I followed all washing and care instructions. Unfortunately I cant return them or anything since they were a gift.

Besvarelse fra Knix
Don’t waste your money
I purchased three pair of the thigh saver bottoms and two of the three fit perfectly, but the third pair kept sliding down as the day went on. When I laid them on another pair you could tell they were cut short. I contacted Knix customer service and exchanged at least 6 emails and finally I sent a picture of the comparison to show that they were cut differently. I have heard not a word from Knix since. No replacement has been received either and it has been a month. Save your money and buy from jockey or another reputable company. These parties are too expensive to have a pair just sitting in my drawer. Will not order anything from them again.

Besvarelse fra Knix
J'ai fait une erreur quand j'ai passé…
J'ai fait une erreur quand j'ai passé ma commande.
Le service à la clientèle m'a immédiatement aidé pour corriger mon erreur.
Pas besoin de s'obstiner comme avec d'autres compagnies.
Le produit est super en plus.
Merci encore pour votre précieuse aide.
Fantastic products and customer service!
I have ordered many items from Knix after discovering their amazing undergarments. I did have a couple of issues with products recently, (wrong size ordered and an issue with one of the cups in my luxe tank, so I contacted the company. They were quick to respond and resolved my concerns right away. Great products and fantastic customer service!! Thanks so much Catherine from Knix who was attentive, understanding and professional in all her communication with me. I will be a lifelong customer to this company! ❤️
Some of the bras I had ordered did not…
Some of the bras I had ordered did not fit, and they credited me with no problem and asked me to donate my returns to someone in need instead of returning them.
Very impressed!
A company that does good things!
I discovered this company’s bras do not fit me correctly. But I’m yet another person here singing praise for Knix for their refund policy. They refunded my money and told me to just donate the bra. I took it to a shelter with some other items today. I laud this company for helping the homeless.
I will tell anyone to try Knix!
I already loved Knix before this recent exchange, they gave me a virtual fitting during Covid and I've happily and eagerly bought many items from them since. More recently I realized that the wing woman in the size I had wasn't working for my breast shape, and I wrote to Knix to explain the situation. At that point in time I had 8 different bras, a number of underwear, shapewear, and a nightgown. I explained my issue in detail and with the help of their customer service, I was re-sized and have found a completely new round of bras that fit really well! I definitely felt heard and understood and was very grateful indeed for the customer care I received. Knix was, and is, a company I am very proud to support and promote.
No Customer Service
Just a warning to anyone who spends the exorbitant price for KNIX underwear. Don't bother they do not stand behind their product. I had one pair that the glue holding the seam together let go and they said I did not follow the care instructions. Since when do you have to wash your underwear a special way.
DON'T BUY KNIX X!!!!!
All they needed to do was stand behind their product and honour my concern. I now have 2 pair from the same purchase that have come unglued. I have a total of 14 pair and treated them all the same for washing and drying. Two have come unglued. All I wanted was them replaced since they are so expensive but instead they told me it was my fault. This is why I say NO CUSTOMER SERVICE

Besvarelse fra Knix
I ordered a bra and it did not fit so I…
I ordered a bra and it did not fit so I have returned it. An email notice popped up that I could donate the bra AND still receive a full refund..
This is incredibly generous and I appreciate this wonderful gesture.
I had no idea about Knix program to donate a return and receive a refund.
The person I gave it to cannot afford to shop for customized bras and this made her day.
I have great respect for your company and this wonderful initiative.
Pros and cons
Pros: Bras are cute ans service is good
Cons: Bras are not made for big boob and the fabric is not the best for underboob sweat…
Verdic: I would not recommend for someone with big breast and I cannot pronounce myself for someone with smaller breast.
I wore the bras for a few months before making this review and I will not purchase again. I prefer paying more for better bras.
Amazing company and products
The Knix v neck bra is so comfortable.
Their customer service is incredible. I had ordered 3, but decided to keep only 2. Knix messaged me back to keep all 3 and they would refund me for the 1 I wanted to return. Knix said to donate my free one and that is exactly what I am going to do.
Best customer service ever!
Not only am I impressed with the Knix garments, I was also amazed with their customer service when I needed to exchange a bra that was the wrong size. I received excellent assistance through e-mails in helping me find my correct size for this item. The new bra arrived promptly, and I love it!
8 sweaty days... and only one bra.
I was on an intense 7 night/8 day backpacking trip with the Catalyst as my only sports bra. I aired it out every night and was honestly so surprised with how decent it smelled after 8 sweaty days. I'm a larger chested person too, so finding a sports bra that fits well and preforms well is a bit of a challenge. I loved the back closure too! I'm very happy with this product and the company. My item came fast, fit well and performed great!
So great to deal with a company with…
So great to deal with a company with such a positive and incredibly generous return policy. At a time when profits for some companies are soaring, and we are paying for it, Knix's "pay it forward" return policy is simply remarkable. It literally blew me away! Thanks, Knix! Proud to be a customer, hope to recommend more!
Amazing Return Policy
I recently did a return for an item and was once again blown away with the Knix return policy. I have had to return bras in the past that did not fit and was so proud to donate the items to a local women’s shelter. This time around as I was returning a nursing tank top, as opposed to undergarments, I just assumed the top would need to be sent back. When it prompted me at the end of the return to donate the item I actually got teary eyed (I am also postpartum so maybe it’s the hormones) and proud that the company continues to do this. I can’t wait to donate this top to another postpartum mom in need. This return policy is why I come back time and again to Knix.
Super sous-vêtements
Je vous remercie pour les beaux produits, je suis une nouvelle fan. Avant, j’achetais les produits Leonisa que j'aimais beaucoup aussi, mais Knix est maintenant ma marque préférée ❤️
Great company to deal with
So refreshing to deal with an honest, customer oriented company. I ordered the wrong size and a replacement was sent right away with no hassles at all. The bras are very comfortable and the customer service is excellent
A good outcome
I enjoy Knix products very much, and have been buying from them for over two years. Today, for the first time, I wanted to return a product because it just wasn't right for me. I was immediately refunded the cost and told not to send the item back, but to give it to someone in need. I am absolutely doing that and I highly respect this company for having this policy.
Purchased For Breast Cancer Surgery & It Broke On Surgery Day
I purchased a front zipper sports bra for my breast cancer surgery. The zipper immediately began to split from the bottom to the top of the bra shortly after it was donned.
Not only was I unable to move the broken zipper in any direction, it took the Registered Nurse 15 minutes to release me from the confines of this inferior product that retails for approximately $100.00.
This left me without an appropriate garment in place after my surgery and for the ride home.
I contacted Knix to report the incident. My money was refunded. However, the incident was not addressed appropriately by customer service.
Due to the lack of support from customer service, I requested information on how to delete my account with the Knix company.
Customer Service indicated “we would love to help you with your request to remove all personal data”.
The Knix company has absolutely no interest in providing a decent product or customer support when there are issues with their products & services.

Besvarelse fra Knix
Dette er Trustpilot
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Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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