Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

The company has great in-store and online customer experience strategy. The store staff is trained in providing great service and walk you through everything. They are very helpful and don’t mak... Se mere

Bedømt til 4 ud af 5 stjerner

TLDR: One pair our of Five had a seam start to come apart. I reached out and Shamita helped me replace the defected item without any issues. I ordered my first pair of Knix products last ye... Se mere

Bedømt til 2 ud af 5 stjerner

Products are great, but customer service is horrific. There are no humans. Live chat is AI (and not even a good one), and if you ask for a human agent it asks for your email address and then says "no... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I tried Knix underwear and fell in love a while back. They replaced Victoria's Secret. The fit and quality is awesome & I won't wear any other leak proof underwear, I'm a lifetime customer.

Virksomhedsoplysninger

  1. Undertøjsbutik
  2. Sportstøjbutik
  3. Graviditetsbutik
  4. Badetøjsbutik
  5. Dametøjsbutik

Skrevet af virksomheden

Knix makes amazing wireless bras, period proof underwear, sports bras, loungewear and more. Designed with your comfort in mind.


Kontaktoplysninger

4,1

God

TrustScore 4 ud af 5

437 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 95 % af deres negative anmeldelser

Svarer typisk inden for 1 uge

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 1 ud af 5 stjerner

Knix Bra

I purchased 2 of these Knix bras online and I am very disappointed as they are both so uncomfortable to wear! The back attachment hooks dig into your back. So disappointed 😢 Never by bras without trying them on. I have photos of the bra I purchased but no way to upload them here.

5. februar 2024
Uopfordret anmeldelse
Knix-logo

Besvarelse fra Knix

Hi Simi, thank you for taking the time to leave your feedback for us. I'm very sorry to hear you were unhappy with your Knix bra. We would absolutely love to help you with this, however, we have not received any information from you in order to reach out and help. Please email us at info@knix.com so that we can assist you further with this.

Bedømt til 5 ud af 5 stjerner

The best customer service!

The best customer service! I recently had a slight issue with a bra and their customer service team was extremely responsive and very quickly solved the problem by offering multiple solutions! Such an incredible company!!! Thank you!

3. marts 2024
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

I went to the Knix store on 4 th…

I went to the Knix store on 4 th avenue. I asked how I can fix the padding in my sport bra because it bunches up every single time ! The salesperson told me that never happens. Refused to listen to my issue. I just returned a bra because I felt gaslighted The salesperson was not helpful. I asked again how I can fix this problem. No answer. Not impressed with customer service but I do like the bras

24. februar 2024
Uopfordret anmeldelse
Knix-logo

Besvarelse fra Knix

Hi Sue,

Thank you for taking the time to leave your feedback for us. I'm very sorry to hear about your recent experience in our store. This is a very unusual Knix experience and I can promise this has been passed along to our retail management team so we can continue to improve.

We have reached out to your email to gather more information about this issue. Please look out for this email in your inbox shortly. We look forward to helping you further.

Warmly,
Team Knix

Bedømt til 5 ud af 5 stjerner

I love Knix

I love Knix - everything about this company is wonderful. They have amazing garments for women. Well made and comfortable. NO underwires! One of the things that I really love is their return policy. Its brilliant. Rather than send the garments back to Knix, they suggest that we give them to an organization that helps women in need. I LOVE this!!

12. februar 2024
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Terrible company!

I ordered late December and still have not received my item. I have asked for help or cancellation multiple times and noone helps me. They only refer me to the post office who cant help me. At this point i have no package nor my 200$ spent. Do not order from this company!

8. februar 2024
Uopfordret anmeldelse
Knix-logo

Besvarelse fra Knix

Hi Isabelle, thanks for taking the time to leave your feedback for us.

I'm very sorry to hear about the trouble with your delivery. I was able to take a peak at the tracking and can see that unfortunately your package has been returned to sender due to an incorrect shipping address. Here at Knix, we are always doing our best to improve our customers’ experience. Your feedback will be shared with our operations team to make sure that continues to be the case.

We would be happy to help you further with this, please look out for an email from Knix so we can help you get this sorted.

Warmly,
Team Knix

Bedømt til 4 ud af 5 stjerner

I love your return policy

I love your return policy! So refreshing and a surprise, I can’t wait to give my returns to another lady in need. This says a lot about your company.

As far as sizing, I would love to see the company follow a more standard sizing as well as making products that are for larger cup women, but still with smaller bands. It seemed to me from the two products I ordered that they just “smushed the ladies” in…Maybe consider making similar products but ones that would better serve those of us who are large cupped, but smaller bands

5. februar 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Paying it forward

I was pleasantly surprised and astonished when I requested a return of a never worn new with tags item and not only was it processed immediately I was told it needn’t be returned but to pay it forward and give it to someone in need.
Above and beyond, warms my heart and I will continue to patronize their store for this and the quality is top notch!

30. januar 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Soft and comfortable.

Never had on a Knix bra Usually wore Bali bras in a size 36 or 38 DD. Ordered the wrong size (according to my husbands measuring) and it was too tight and the cup was to small. I measured myself and according to my measurements, I would wear a size 7 and not a 6. Did not have to return the 6. Was told to give it to someone who could wear it. I love the Knix bra. I am not having to keep pulling it down. The cup size is just right. This bra is so comfortable, it feels like you are not even wearing one. I ordered 2 of the Wing Woman Contour bras. Will not wear any bra but a Knix from now own. Would recomend it to anyone. The Customer service is first class. They will work with you until you are satisfied.

2. januar 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Excellent customer service

I ordered two bras from Knix and unfortunately, one of them did not fit. I did the return process and much to my surprise and delight, they not only offered me a refund, but said to donate the bra to someone who needs it. I was blown away by this and absolutely love the customer retention and service I received. Brilliant customer service, and I highly recommend all purchases from Knix.

26. januar 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Amazing company from customer service to helping those less fortunate

This company is amazing. I started off with maternity bras and tanks and now everything else. The customer service I've received whenever I needed assistance or an issue they have been exceptional. This is literally the best company to do business with from a customer perspective. The underwear, tanks, and bras are amazing. I won't be buying anywhere else again.
Also, their business practice of giving to the less fortunate is something close to me so this sets them apart from other retailers. This is also one of the reasons I literally tell everyone about this company and recommend to all my friends.

11. januar 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

exceptional products

In dition to the exceptional products, I am incredibly thrilled by the return / exchange policy! I live in the Canadian Arctic where things like bras are almost impossible to get (and only the cheapest crap at the highest price is sold here). I will absolutely donate my exchanged bra and it will be gratefully received by a woman who can genuinely use it! Excellent company policy. So impressed!

22. januar 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Customer service Needed to return an item I had bought…

Needed to return an item I had bought in store and was directed to online.
Customer service was incredible and went above my expectations- thank you Sahra.
Passing the return onto a person in need empowers women to assist each other. Thank you for your forward thinking.
A great company policy

21. januar 2024
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Poor size chart and lack of transparency on final sale

I bought two bras and checked the size chart, but they were much too small. Also, they are not very upfront when products are final sale - ALL sale items are final sale, but the product page doesn't show that unless you scroll down and open the return policy dropdown, whereas most companies make it much more obvious.

10. januar 2024
Uopfordret anmeldelse
Knix-logo

Besvarelse fra Knix

Hi Corrina, thank you for taking the time to leave your feedback for us.

I'm very sorry for any confusion about our sale policies. Our team has tried to make our final sale policy as clear as possible, by listing the details on the product page, as well as in the checkout, and on our Returns and Exchanges Policy page. That being said, we are always able to help with any questions and concerns. We suggest emailing us at info@knix.com if you ever have anything come up, we always want to help you get the best fitting Knix bra!

I took a peak and can see that you have not reached out to us directly, please keep an eye out for an email from us so we can help you further with this.

Warmly,
Team Knix

Bedømt til 1 ud af 5 stjerner

I made the mistake to buy Knix bras

I made the mistake to buy Knix bras. I followed the size guide to the letter and the 3 out of 4 bras I bought have now been given to charity. I was not able to return them because it was a sale. The description is not complete I was expecting to be able to remove the pads, I was not able to. The customer service rep confirmed the sizing was good. She sent me an extender which did no work either. I was glad to be able to help people in need at least.

3. januar 2024
Uopfordret anmeldelse
Knix-logo

Besvarelse fra Knix

Hi there,

Thank you for taking the time to leave your feedback for us. We really appreciate you reaching out!

Our team has tried to make our final sale policy as clear as possible, by listing the details on the product page, as well as in the checkout, and on our Returns and Exchanges Policy page. However, we totally understand bra shopping online can be tricky business and are always here to help. We requested some information from you via TrustPilot but were unable to connect with you to help you further. Please send an email to info@knix.com so we can assist you further with this.

I’ll be sure to share your feedback with the team to help with a more seamless experience in the future!

Warmly,
Team Knix

Bedømt til 5 ud af 5 stjerner

This company is amazing

This company is amazing! I recently ordered 3 bras from the company after an ad showed up in my social media feed. On impulse I ordered 3 bras after hearing a few people at my job say how comfortable their underwear and bras were. I have never ordered bras online without trying on, but the price was right.
When my bra’s arrived (which was very quick), I immediately put the Good to Go seamless bra on. It was the most comfortable bra I’ve ever worn! I fell in love and swore I’d never go back to wired bras again.
When I tried my next bra on, it was not comfortable at all (borderline painful), but I thought it might get more comfortable after wearing for a bit. I was wrong. I immediately emailed the company and received a response in about half hour with someone who asked for my measurements so she could assist me with correct sizing and options for the two bras that I was not happy with (exchange or return). I measured myself and she suggested another size and I opted to exchange one and get a store credit for the other one so I could get another one of the Good to Go bras. The bras were sent out for delivery the next day. All communication with the company was almost immediate. Their return/exchange process is seamless. I would give them 10 stars if I could. In a world with so much false advertising and non existent customer service, it was so incredible to have this company stand behind their product so well. I can not wait to try the rest of their products in the near future. They definitely have a new customer with me and I am referring all my friends and family as well!

15. januar 2024
Uopfordret anmeldelse

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

Læs mere om andre typer anmeldelser.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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