Order #20251232 was paid for over two weeks ago, and I still have not received my jersey. I have sent multiple emails to customer support asking for an update on my order, but nobody has respond... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I had couple of issues : / I paid already international delivery fees but they sent using Royal Mail, and my national post asked for extra fees for delivery/pick-up! Kitplug said they would refund... Se mere
It’s a great little business, offer different shirts from your retro ones to the more modern ones! Complete mystery until you open your box, which is a really cool idea! (but don’t worry you can selec... Se mere
I can’t speak for other peoples experience, but I was quite hesitant to buy a shirt from Kitplug because I’d read some bad reviews and it’s quite an unknown brand in the world of vintage football shi... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Independent online store connecting football fans with original football shirts. Specialising in shirts from the 90s to 2020s.
Kontaktoplysninger
Storbritannien
- Kitplugstore@gmail.com
- kitplug.co.uk
4,1
God
95 anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 60 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great customer service
Had an issue with kit not arriving and then the one that turned up came up too small (our fault for wrongly ordering Small). Returned the shirt and promptly received a new shirt which was great. No complaints at all and great customer service from Joe.
12. december 2022
Uopfordret anmeldelse
Brilliant football shirt company
Quality football shirt company, every shirt I've had has been top draw. Would definitely recommend!
2. november 2022
Uopfordret anmeldelse
Besvarelse fra Kitplug
Our pleasure Paul. Thank you for the review!
Trustworthy and reliable
Great customer service, enjoyed the whole experience. Thanks.
6. november 2022
Uopfordret anmeldelse
Bogus company
My son ordered a shirt beginning of June. After 2 weeks he contacted them to say he hadn’t recieved it. They replied it was delivered. He responded to the email to say it wasn’t. We haven’t heard anything since. Even though we have emailed numerous times via the site, responded to email address and even emailed via Instagram -nothing. No phone number either to call.
So annoyed as he used his 18th birthday money to buy it.
Think this is a bogus company snd advise don’t try and buy anything from them.
25. juli 2022
Uopfordret anmeldelse
Besvarelse fra Kitplug
Hi there, we've replied to your email with a copy of the label used to ship your order. We've also contacted Royal Mail and they have stated to us that it has been shipped. Could you please respond to our email so we can resolve this. Thank you.
Delivery said 2-4 days it took 9 days
Delivery said 2-4 days it took 9 days. After the 5th day of waiting I asked for a cancellation and I asked again on the 7th day of waiting and no one responded. After finally receiving my kit which was in shocking condition it was stained and very dirty. I’ve been emailing for a week for a return shipping label and I’ve heard nothing since. Poor customer service.
3. juli 2022
Uopfordret anmeldelse
Shocking do not buy
Shocking do not buy! purchased a retro mystery box and received a fake shirt. I informed the company about this through instagram and they denied it and when i provided evidence i was never replied to. Also on their website it says to email them for a return so i did that completing all the requirements needed and i am still yet to receive a reply. I have tried to phone the company several times and not once have they picked up. A complete waste of £35, do not recommend unless you want fake shirts for a rip off!
3. marts 2022
Uopfordret anmeldelse
Late and Wrong Size
Ordered an adult mystery box on the 11th of Jan, just arrived today. Was pleased that it arrived despite it being 1 week late. I contacted them several times on email and social media to have no response. When the shirt did arrive I went to try it on and they have sent a kids size, luckily my brother is that size but still very annoying. Do not buy from here…
2. februar 2022
Uopfordret anmeldelse
Avoid !! No customer service
Placed order on 8/12 - shipped 9/12 - no order received and no further shipping details.
No telephone number to call to chase and I have sent 4 emails on separate days and no response.
Looking at the reviews saying "good customer service" I am sorry but customer service does not exist with this company.
How do you get in touch with them???
14. december 2021
Uopfordret anmeldelse
Besvarelse fra Kitplug
Hi there, you sent us an email on the 13th of December to which we then replied on the 14th of December stating that your order had been shipped with a tracking label attached. We apologies for the delayed response.
highly recommend
great experience from start to finish. first asked if they shipped worldwide and admin got back to me within the hour. soon after ordered first kit after a week or two and loved the one i got. will definitely be ordering more in the future
3. december 2021
Uopfordret anmeldelse
Great service all round
Great service all round! Ordered and received within a couple of days. Great communication and the product was top draw! Will be sure to order again soon
26. november 2021
Uopfordret anmeldelse
Amazing Company
Amazing top, fast turnover and good involvement from the admins. Always checking if things are good
26. november 2021
Uopfordret anmeldelse
Good service with fast delivery and a…
Good service with fast delivery and a nice shirt to go with it.
26. november 2021
Uopfordret anmeldelse
Perfect condition
Perfect condition, lots of care put into a package!
25. november 2021
Uopfordret anmeldelse
top quality🤘🏼
25. november 2021
Uopfordret anmeldelse
Good tops and good customer service!
Ordered one top originally, there was an issue with the top, after contacting them a new top was sent out immediately to me. Good tops and good customer service!
25. november 2021
Uopfordret anmeldelse
Top stuff
Top stuff, quality england shirt for the euros. Love it, cheap and awesome quality!💪
25. november 2021
Uopfordret anmeldelse
Recently bought two shirts
Recently bought two shirts. Great quality! Already recommended to friends 🙂
25. november 2021
Uopfordret anmeldelse
Top drawer company 👏
Ordered my first box & ordered my second the same day the first arrived! Top quality service with a quality range of shirts
Would 100% recommend these guys to anyone who has or hasn’t bought a mystery box before
25. november 2021
Uopfordret anmeldelse
The best
Great quality shirts and a reliable company to buy from. Prices are cheap compared to similar companies and the website is easy to use, I would recommend this company
25. november 2021
Uopfordret anmeldelse
Good service and polite people
Good service and polite people. Shirts were of good quality.
24. november 2021
Uopfordret anmeldelse
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