Order #20251232 was paid for over two weeks ago, and I still have not received my jersey. I have sent multiple emails to customer support asking for an update on my order, but nobody has respond... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Order #20251232 was paid for over two weeks ago, and I still have not received my jersey. I have sent multiple emails to customer support asking for an update on my order, but nobody has respond... Se mere
Virksomheden har svaret
I had couple of issues : / I paid already international delivery fees but they sent using Royal Mail, and my national post asked for extra fees for delivery/pick-up! Kitplug said they would refund... Se mere
It’s a great little business, offer different shirts from your retro ones to the more modern ones! Complete mystery until you open your box, which is a really cool idea! (but don’t worry you can selec... Se mere
I can’t speak for other peoples experience, but I was quite hesitant to buy a shirt from Kitplug because I’d read some bad reviews and it’s quite an unknown brand in the world of vintage football shi... Se mere
Independent online store connecting football fans with original football shirts. Specialising in shirts from the 90s to 2020s.
Storbritannien
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 60 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Awesome quality jersey to add to the collection! I'll definitely be buying some more. Thanks, KitPlug guys!!

Besvarelse fra Kitplug
Took numerous attempts via chat and email to return my son’s order. Eventually got a shipping label. Now no response to emails or chat regarding the update of the refund.
Returned package was received by this company on 21.03.24
My son has sent chat messages, emails and contacted via the online form everyday since 25.03.24 with no response whatsoever.
28.03.24 .. they have sent another return label … they received the return on 21.03.24 …. Obviously don’t read emails
At last received a response … just awaiting refund now
31.03.24. Refund showing in account at long last
Just wondered if someone could contact us please about a shirt that has been returned. We have emailed several times but had no response. Thankyou. Refund now been recieved. Thankyou for your response.

Besvarelse fra Kitplug
I would like to thank the kitplug for a great service I ordered a top Tuesday night and was here by Friday morning really happy with the quality of it and would highly recommend to anyone who wants retro football tops
Absolutely horrendous. Bought a top which was in a terrible state and I cannot get hold of anyone to try and return it. I have sent messages over every media platform and waited on their live chat but I cannot get hold of anyone. Do not buy anything from them.

Besvarelse fra Kitplug
Got exactly what I was looking for. Communication was good as I was informed every step of the way. The quality was great and the team has kept contact with me due to me reaching out of socials to thank them. They are well managed and just great all around. Will be ordering again soon.
I can’t speak for other peoples experience, but I was quite hesitant to buy a shirt from Kitplug because I’d read some bad reviews and it’s quite an unknown brand in the world of vintage football shirts, but after doing some research I was convinced enough to give them a go.
Really glad I did! My order arrived within 2 working days, exactly as described and in great condition. I managed to get a shirt I had been looking for for ages and for a lot cheaper than anywhere else was offering. One very happy customer!
I bought a T-shirt from Kitplug in July 2023. When I received it, I noticed it had some marks on it, so I took their pictures and emailed them to Kitplug. They agreed to replace it, so I returned the T-shirt in August. Since then, I’ve been waiting for them to send me a replacement shirt or refund me. I have been emailing them but have not received any response. Very disappointing.
Been using these guys for a couple months now and every shirt has been unreal! I would recommend their retro mystery shirt boxes.

Besvarelse fra Kitplug
Brilliant service and awesome company. Will for sure consider buying from here in the future.

Besvarelse fra Kitplug
I ordered a kit from this website a few weeks ago. I received it in good time but the quality didn’t match the description at all. They didn’t include the fact that the sponsor was in bad shape, the white on the shirt was discoloured, the badge was falling off and it smelt bad. I asked for a return of the shirt, got a response asking for the reason but I haven’t received any return label or guarantee of my refund yet. I’ve sent 4 emails over the past 2 weeks but no response. I’ve got one week left to return before the 30 days so hopefully a response soon. Definitely would never buy a shirt from here again. 0/10

Besvarelse fra Kitplug
perfect, ordered two tops came in perfect timing and i love both of them would definitely recommen.
Shirt came in excellent condition and authentic. Quick delivery. Would 100% buy from again.

Besvarelse fra Kitplug
The shirts came in ms they have the best quality

Besvarelse fra Kitplug
Both shirts i've bought so far came in quick time, really nicely presented in a box and great prices.

Besvarelse fra Kitplug
WOWW!! Couldn't have asked for better shirts. Love them! I've purchase 3 mystery retro shirts from this company and haven't been disappointed. Postage here to Austria was quick too and comes with tracking, which is nice. Thank you Kitplug.
Great delivery, product was in mint condition, exceptional customer service and overall my go too for football shirts.
Ordered a vintage Monaco kit fit perfectly and was great quality. Shipping was quick and I was kept updated. Overall a smooth transaction can’t speak highly enough of these guys. Very fair prices aswell compared to other sites and I’ll be ordering again very soon.
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