Purchased the Rustico dinner and side plates. They are excellent quality and I am very happy with them. There was a slight issue with the dispatch/delivery but after making contact this was sorted qui... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I had ordered something extra but it wasn't delivered, nor did I receive any information about why it wasn't included, and I didn't get a refund either. There were also extra costs for customs. So, no... Se mere
Everything arrived quickly and it was all as expected with no problems Would definitely recommend and is cheaper than Nesbits
Love this tumble dryer. It’s very quick to dry, even on medium (a full washing machine load took 30 mins to be bone dry). Would never have a small domestic dryer again as these big American dryers are... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Kitchway supplies high quality wholesale kitchenware, barware and restaurant supplies to businesses across the UK at truly affordable prices with super-fast shipping
Kontaktoplysninger
Darenth Road, N16, London, Storbritannien
- 020 3519 0267
- cs@kitchway.co.uk
- kitchway.com
4,1
God
223 anmeldelser
Har besvaret 69 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Customer Service very good
Customer Service very good
Service very good
Pricing reasonable
delivery I would expect a bit quicker that is me I like next day deliveries or 2 days if possible as I am last minute person
Other wise I will be back for more stuff
16. januar 2026
Uopfordret anmeldelse
Delivered in the time given & really…
Delivered in the time given & really pleased with product
Very easy to order
5. januar 2026
Perfect replacement pan
Perfect replacement milk pan for the one my husband lost. My original 5 piece Artame set were bought on about 1991 and are still in brilliant condition. Himself threw away or left outside the milk pan so I was very pleased to find such a perfect replacement. Good price for great quality
8. januar 2026
Uopfordret anmeldelse
Easy to order
Easy to order. Easy to pay for. Next day Free delivery!
Excellent Service
5. januar 2026
Uopfordret anmeldelse
product never arrived
ordered a bbq 28/11/25.
received an email after i chased that that it will be here before christmas (it still hasn’t arrived)
tried calling, emailing, using the chat service and no response.
29. december 2025
Uopfordret anmeldelse
Besvarelse fra Kitchway
Hi China,
We appreciate your feedback, but we want to clarify that we currently do not have any information identifying you as a customer. To assist you better, please contact us at cs@kitchway.co.uk or call us at 020 3519 0267, and include your order number so we can address your concerns more effectively. Thank you!
Yours sincerely,
Joe A.
Kitchway forgot to calculate a 30% tax…
Kitchway forgot to calculate a 30% tax on top of the offered price. That was bad surprise we could not expecting . We reported this to them without any reaction. That is not fair and we will never again order something at this company and recommend everyone to do the same.
10. december 2025
Besvarelse fra Kitchway
Hi Norbet,
Thanks for taking the time to leave a review.
I completely understand your frustration.
To clarify for INTERNATIONAL Orders, as stated on the shipping page, "all customs fees, import duties, and taxes are the responsibility of the customer and are not included in your order total."
Kind regards,
Joe A.
Price efficient
Well organised, well priced and efficient delivery
10. december 2025
Uopfordret anmeldelse
Besvarelse fra Kitchway
Thanks, Janus, for your kind review. We look forward to serving you again.
Awful
Awful, item not well quality and half of the item broken when I was receiving order, still no response about issue..
30. november 2025
Besvarelse fra Kitchway
Hi Gary,
Thank you for taking the time to review this matter.
For clarification, upon checking our records, we can confirm that we proactively communicated with you to arrange either a replacement or a refund, and the refund has now been processed.
We appreciate the opportunity to resolve this. As soon as you notified us of the damage, we responded promptly and offered our standard solution: a replacement. Shipping fragile items like crockery always carries a risk of damage during transit, which is why breakages can occasionally occur, even with well-packaged, high-quality products.
Best regards,
Joe A.
Excellent speed of dispatch and…
Excellent speed of dispatch and delivery! Very good communication. Would recommend this seller and their products for quality.
20. november 2025
Good products and fast delivery!
Good products and fast delivery!
10. oktober 2025
Uopfordret anmeldelse
Slow delivery
Item was fine and well packed, but it took 5 weeks to deliver an item that was claimed to be on stock
31. oktober 2025
Uopfordret anmeldelse
Came on time
Came on time, product was as described. All in all a very good experience.
21. oktober 2025
Great product- and great overall experience.
Great product- coffee cups and saucers first class. Really easy to deal with. Very efficient.
16. oktober 2025
The order was never delivered!
The order was never delivered.
I sent an email, but I don't get a response.
5. oktober 2025
Good quality fast delivery.
The goods were of very good quality & arrived very promptly. Thank you!
6. oktober 2025
Good communication and quick delivery
Good communication and quick delivery. Customer service very helpful and professional. Thanks
30. september 2025
Besvarelse fra Kitchway
Hi Zahid,
Thank you for your 5-star review; it is greatly appreciated, communication and fast delivery is what we aim for,
We look forward to serving you again soon.
Kind regards
Joe - Kitchway Team
You let yourselves down - Actually being able to speak to a human…
Actually being able to speak to a human person was excellent- he was very helpful and able to assist me in ordering because I’m technically challenged, mild school. We arranged for the item to be unpacked and moved into place as my husband and I are pensioners. Unfortunately, the people delivering did not honour this arrangement, and advised my husband that they only deliver items. It was very disappointing. Hence the lower star score.
29. september 2025
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.