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Kitchway Anmeldelser 223

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TrustScore 4 ud af 5

4,1

Grossist
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Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Purchased the Rustico dinner and side plates. They are excellent quality and I am very happy with them. There was a slight issue with the dispatch/delivery but after making contact this was sorted qui... Se mere

Bedømt til 2 ud af 5 stjerner

I had ordered something extra but it wasn't delivered, nor did I receive any information about why it wasn't included, and I didn't get a refund either. There were also extra costs for customs. So, no... Se mere

Bedømt til 5 ud af 5 stjerner

Everything arrived quickly and it was all as expected with no problems Would definitely recommend and is cheaper than Nesbits

Bedømt til 5 ud af 5 stjerner

Love this tumble dryer. It’s very quick to dry, even on medium (a full washing machine load took 30 mins to be bone dry). Would never have a small domestic dryer again as these big American dryers are... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Grossist
  2. Restaurantleverandør

Skrevet af virksomheden

Kitchway supplies high quality wholesale kitchenware, barware and restaurant supplies to businesses across the UK at truly affordable prices with super-fast shipping

Kontaktoplysninger

4,1

God

TrustScore 4 ud af 5

223 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 69 % af deres negative anmeldelser

Svarer typisk inden for 2 uger

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere
Bedømt til 1 ud af 5 stjerner

Avoid at all costs.

I would strongly advise consumers to avoid.

I purchased items online and the quality was terrible. When I attempted to return them, I was informed that a 20% “restocking fee” would apply and that I could not even obtain a Return Authorisation number unless I first paid that fee.

In effect, I was required to pay money simply to access the returns process.

This is not what UK consumers reasonably expect when purchasing online. Statutory consumer rights cannot be overridden by standard terms and conditions or by labelling transactions as “B2B” after the fact.

After considerable correspondence, the goods were returned and received by the retailer, yet the refund was not processed promptly, requiring me to escalate the matter through my bank.

I am sure they'll write some waffle back - but give it a thought before you purchase. (as expected they did and have lied. Nice try).

15. januar 2026
Uopfordret anmeldelse
Kitchway-logo

Besvarelse fra Kitchway

Hi Will,

Thank you for your feedback. We would like to clarify the facts surrounding this return to ensure a transparent record for all our customers.

Accessing Returns: At no point are customers required to pay a fee just to "access" our return process. Our system informs customers of the standard restocking fee that is deducted from the final refund amount, as per our terms for non-faulty goods.

Refund Status: Your refund was processed in full accordance with our standard timeline once the items were received and inspected. We can confirm that this was completed through our internal systems without the need for bank escalation.

Return Method: While we provide a standard returns process, you opted to use your own shipping label. This is perfectly acceptable, though it did result in a slight delay as the package had to be manually processed upon arrival.

Statutory Rights: We respect all UK consumer rights. Restocking fees are a standard practice in the Catering and B2B trade transactions to cover processing costs.

We aim to be as helpful as possible and regret that this experience didn't meet your expectations.

Kind regards,
Joe A.

Bedømt til 5 ud af 5 stjerner

Quick delivery and helpful

I felt compelled to write this, because this is one the few cases where a company actually stuck its neck out to help me out with a supply issue. Mad props, my guy

15. februar 2026
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

AVOID

AVOID. my delivery didn't turn up and they ignored my calls and messages.

13. februar 2026
Uopfordret anmeldelse
Kitchway-logo

Besvarelse fra Kitchway

Hey Aaron,

Thanks for taking the time. Just to clarify for any new customer reading your review.

Your order wasn't sent because it was missing a house number, the email address you used was incorrect, and there was no phone number to contact you. As soon as you reached out today, we sent you a link to re-authorise the payment for your order, as the payment was not captured in the first place.

Kind regards,
Joe A.

Bedømt til 5 ud af 5 stjerner

Happy Customer

Received my order and couldn't be happier. Kitchway went above and beyond to find my order as DPD were sending it back. Good quality stirring paddle stainless steel, very robust and sturdy. Thanks for all your help Kitchway team.

26. januar 2026
Kitchway-logo

Besvarelse fra Kitchway

Thank you for your kind review.

Kind regards,
Joe

Bedømt til 5 ud af 5 stjerner

Love this American industrial tumble dryer

Love this tumble dryer. It’s very quick to dry, even on medium (a full washing machine load took 30 mins to be bone dry). Would never have a small domestic dryer again as these big American dryers are just so much better. Our last Maytag American dryer lasted 22 years so I’m hoping this one will be the same!

2. februar 2026
Uopfordret anmeldelse
Kitchway-logo

Besvarelse fra Kitchway

Thank you for your kind review; I’m glad to hear this.

Kind regards,
Joe

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

Læs mere om andre typer anmeldelser.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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