Kings Road Merch Anmeldelser 

0 communication, 0 service, 0 product. Ordered 3 items and shipping protection, which they must sell a ton of, on July 6. Got an email saying one item shipped the 16th, one the 17th and no info on other. Says to track on shop--says waiting for details. 3 emails, Instagram, here.. .I am going to post everywhere about this pathetic excuse for a web store. And screw Motionless In White for allowing this place to screw their fans.

I pre ordered the new Motionless In White album, the album dropped the 17th and they’ve still yet to ship it. I’ve contacted the Kings Road support and they’ve failed to respond every time. I don’t fault the band for this at all but I hope everyone stops using Kings Road and they go under. They don’t deserve anybody’s business.

I think this is the same as the rest with delays. New Motionless in White album - Decades. They do put a delay on warning on the site. I’d highly recommend Against buying from merch from MIW EU which is Kings Road Merch. The shipping is very expensive.

I think I am one of the lucky ones because I have communications back and had an email to state the delays, however when asked how long they could not give and ETA. The comms were these are U.S imports. With having the signed cards it’s one of them cancel and lose the signatures or cancel because of the principle and also because of the bad reviews

I don’t think any band or influencer or whoever should do business with this business. They never respond in a timely fashion unless you say you are canceling an order because after paying for a faster delivery it still gets there weeks later. And finally after the delivery is delivered they apologize for not responding in time. Need to shut down their business for not actually caring for customers concerns.

Great tees! Fully in support of the employees unionizing, the company has a lot to gain and nothing to lose in supporting their incredibly hardworking staff. Printing, packing, and delivering is no joke and the people doing that work should absolutely have protections and a say in how their workplace is run. As a customer, I would genuinely have a difficult time recommending this company and their services if they shoot down this attempt to unionize. Support your workers!

I ordered a T-shirt and a mystery shirt from Kings Road Merch, and after waiting over a month with no shipping update, I emailed support and got no response. Two months later, I emailed again and was told the shirt I originally wanted was out of stock. They offered 2 extra mystery shirts, which I appreciated, but the order still hasn’t shipped and it’s now been over 2 more weeks.

On top of that, I placed a separate order for 2 mystery shirts and ended up receiving 2 of the exact same shirts, which was pretty disappointing considering the point of a mystery order is variety.

Overall, the communication, shipping times, and order handling have been really frustrating.

Zwei Monate nach meiner Bestellung bekam ich die Info, dass mein Paket nicht abgeholt wurde wieder zurück geschickt wurde.
Eine Zustellung hat nie stattgefunden. Meine Pakete kommen immer an.
Zwei Monate nach meiner Bestellung?!
Rücküberweisung ohne Versandkosten in Höhe von 5,90 €. So kann auch Geld gemacht werden. Das Paket hat nie Kingsroad verlassen.
Hände weg!

Ich habe ein T-Shirt und einen Hoodie bestellt.
Der Hoodie ist bei der ersten gemeinsamen Wäsche mit dem T-Shirt bei 30°C von größe M auf ca. XS eingegnagen.
Laut support hätte ich den Hoodie falsch gewaschen. Wenn das der Fall gewesen wäre das T-Shirt aber logischerweise auch eingegangen.
Weiter möchte mir der Support nicht helfen.

Fazit: Schlechter Support, der sich nicht mit Gewährleistungsrecht auskennt und schlechte Qualität der Textilien.
Kauft euer Merch lieber wo anders!

I ordered an item via Kings Road on Jan 23rd.

I was charged for this item on Jan 24.

I never received any order confirmation or shipping info.

I contacted them about this item on Jan 30 with no response.

Again on Feb 11. No response.

Again on Feb 13. No response.

Began chargeback process.

14 Tage Versandzeit sind in der heutigen Zeit schon unterirdisch, doch nicht mal die halten sie ein. Zwei Bestellungen zusammenführen? Keine Chance, angeblich aus buchhalterischen Gründen. Buchhalter hier, mir fällt kein einziger Grund ein, weshalb das nicht gehen soll, außer Inkompetenz.
Keine Band, die etwas auf sich hält sollte dort Merchandise vertreiben. Die Unfähigkeit dieses "Shops" ist schon pure Rufschädigung.
Bevor ich das nächste Mal Merchandise bestelle, schaue ich, ob es über Kings Road Merch vertrieben wird und verzichte öieber als mir die Bumsbude nochmal anzutun.

My wife ordered me a T Shirt a few weeks before xmas. It never arrived. They were slow in replying, and have not replied to our emails asking for a full refund. AVOID.

I placed an order December 16 and I paid $17 extra for two days shipping, although it was before Christmas I thought paying the extra shipping would get this to me a lot sooner however it did not arrive until mid January and no one ever responded to me I sent several several emails asking if I could at least get my shipping refunded to me. They never responded. The sweater unfortunately is one size 2 small and once again I cannot get anyone to respond to me about an exchange or a refund so I ended up ordering another sweater so now I’m $200 in the hole, I have no idea if I go to return the original sweater if I’m ever gonna see my money back and I completely got robbed of my expedited two day shipping with no resolution to get anything refunded to me and I have to pay shipping to even return the original sweater, what a nightmare I’m never ordering from this merch ever again

Katastrophe, seit zwei Wochen warte ich auf die Versandbestätigung, nichts.. am Telefon wird man nur vertröstet das es die tage raus geht, nichts ist passiert.

I placed an order for ONE shirt back in November and it's now mid December and it hasn't shipped. I've reached out using their contact email three separate times now and all I get is an automated response saying I'll hear back soon and I never have. I would not recommend this company and am starting to become doubtful that I'll ever receive my shirt!!

I ordered a product back in November.I am still waiting for it now that it is the middle of december. They just send out form letters if you ask for estimated times delivery. This might just be a scam retailer website , so please be wary. If you want the product anytime within 2 or 3 business months , this may not be the store for you .

Placed an order on 24 November 2025 for one item, a hoodie. Received an order confirmation but no delivery estimate.

In the confirmation message it was stated that I would be notified when the item was shipped.

Sixteen days later no notification. No communication whatsoever.

I have sent a query about the matter to Kings Road. Their automated reply mentions the current holiday shipping season.That’s why I placed the order in November.

Having purchased clothing at concert venues, I am well aware of their generally poor quality. Assessing this item is pending its possible arrival.

25 days after the order placed, I received the item. Despite automated replies to my messages, never heard a word from them.

Hoodie is nice; graphics look good. After a wash the plastic smell is gone.

We made a mistake with invoice details. Right away I asked to change info and was told I will get a new invoice after the item is shipped. After we got the item, I contacted them again and was told it’s not possible. I showed them the email I got from them and nothing helped. I could have cancelled the order and make a new one with the correct details… very annoying.

On two separate occasions, I’ve needed help from Kings Road’s support team. Usually involving delivery companies or mistyped address issues.
Their support team is on point, quick to reply and very helpful. Both issues were resolved quickly and effectively by a very friendly support agent!
I can’t thank the team enough for giving me a means to represent some of my favourite artists!