Kinderkraft Anmeldelser 

Good communication

I sent a faulty product back and was advised i would receive a refund 14 days after they receive the product, they confirmed they received it i am now 3 months on and approx 6 -7 emails later where i just get an automated reply and still no refund. Theres no customer care, they have stolen nearly £90 fromme. I sent anemaillogging a formal complaint 1 month ago, no reply advising they have logged my complaint, no response and still no refund, this is all against their pokicy and proceedures which mean nothing. I have now requedted information on who governs them sk i can take it further. I would not use this comoany again, i feel like they have conned me out of nearly £90.

Amazing playmat, so many things to look at and interact with. Genuinely awesome

Une commande pas reçu depuis juillet. et la SAV est injoignable j’ai passé plus de 2h au téléphone à attendre et quand je rappelle le service est ferme…
J’ai complété un formulaire de contact pas de réponse non plus. Aux prix des produits c'est inadmissible…..

Excellent service and product

Malheureusement ils sont injoignable!
J’aurais du recevoir une livraison le 02.10.2026 mais le colis est bloque à plus d’une heure de chez moi parce qu’il est apparament hors norme et il faut regler un surplus.
N’imaginez pas que j’ai obtenu ces informations par Kindercraft, non, c’est le transportateur qui essaie à son tour de les joindre.
J’ai du essaier à plusieurs reprises d’envoyer leur formulaire de contact qui ne fonctionne pas et je reçois comme message automatique comme quoi si probleme de livraison je dois me rendre moi même dans le centre de livraison ( à 1h de chez moi) en étant enceinte et alitée ou de regler moi même des frais suplimentaires afin que le colis soit conforme.
C’est vraiment inadmisible de ne pas pouvoir le joindre directement, et de pratiquement ne pas avoir de solution.

Está muy bien, llegó a tiempo el pedido.

Great grandad love this like bike

Scammers.i ordered a car seat and they sent a wrong one. They cannot send a correct one and collect the wrong one. She cannot chase the warehouse for it. Ridiculous. Impossible to talk directly with someone over the phone. They are just scammers

Très déçue par mon expérience avec Kinderkraft… Une vraie catastrophe. 😡

J’ai passé une commande samedi dernier et effectué le paiement via PayPal. Le montant a bien été débité et PayPal me fournit un numéro de transaction ainsi que la preuve que le marchand a été payé.

Pourtant, Kinderkraft m’informe que le paiement n’a pas été enregistré dans leur système et me demande de repasser une nouvelle commande, alors que j’ai déjà payé la première !

Un ticket a été ouvert il y a maintenant presque une semaine. J’ai transmis les preuves de paiement et le numéro de transaction, mais ma commande n’est toujours pas validée et la situation n’est toujours pas réglée.

Je trouve cela vraiment décevant et très stressant pour un achat de ce montant. J’attends simplement que mon paiement soit vérifié et que ma commande soit enfin prise en compte, sans avoir à payer une deuxième fois.

Very disappointing customer service – would not recommend

I purchased a Kinderkraft stroller in early April 2026 and initially had no issues with it. However, in August, while taking my toddler out of the stroller, a small part of the belt/clip came off and unfortunately went missing.

I contacted Kinderkraft hoping to simply purchase a replacement part. Instead, I was told that they could only supply the complete clip assembly at a cost of around €70. Considering the entire stroller cost approximately £120 and is still within its warranty period, I found this completely unreasonable.

I contacted them again to express my disappointment and ask whether they could offer a more reasonable solution. Rather than addressing my concerns, I simply received a response stating that the matter had already been dealt with.

Unfortunately, based on this experience, I cannot recommend Kinderkraft. Regardless of their prices, sales or positive stroller ratings, the after-sales support and customer service I received were extremely disappointing.

Excellent products and very good prices. I bought a reclining car seat and my son loves it and it is very secure. Delivery was very fast to Scotland.

Der Rücksendeprozess ist katastrophal und absolut nicht kundenfreundlich!

Der vereinbarte Kurier hat das Paket zu Hause nicht abgeholt.

Der gestellte Rücksendeschein von Kinderkraft über FedEx funktioniert auch nicht.

Eine Rücksendung über DHL oder Hermes aktzeptiert Kinderkraft nicht, nicht nachvollziehbar.

Wie soll ich das Paket also nun zurücksenden?

Ganz klar, Kinderkraft ist nicht zu empfehlen!!!

Reinste Katastrophe
Kinder Wagen nach wenigen Male benutzen kaputt, trotz Garantie wird nicht drauf eingegangen, das Thema steht bald schon ein Jahr im Raum und mir wird obwohl mein Kind seit nem halben Jahr kein Wagen mehr braucht immer wieder mal Ersatz geliefert.. für was??? Dann wollen sie den Ersatz wieder haben, okay kein Problem, aber zwingen mir einen selbst ausgesuchten Tag auf, wo normale Menschen arbeiten, um das Paket abzuholen? Und wofür hab ich eigentlich Geld ausgegeben?

Leider bin ich von zwei Dingen sehr enttäuscht: Der Einkaufskorb löst sich schon bei geringer Belastung und der Klappmechanismus hakt beim Aufklappen regelmäßig. Gerade im Alltag mit einem kleinen Kind ist das sehr ärgerlich und umständlich. Ansonsten gefällt mir der Kinderwagen gut, aber diese beiden Probleme stören mich wirklich.

Siesta stroller used for 1 week and got caught in a rain storm (weather happens). Every screw, join, piece of metal has gone rusty.
I contacted the company as it was 6 weeks since I purchased the item, for the to tell me (after 2 days waiting). They are not interested it is rusty and it is not covered by their warranty. So, please don't waste your money on one of these cos ifn it gets wet it'll go rusty. Not happy at all.

Great little bike for my 2 year old. Sturdy and nice design. My only critisism is the plastic covers that go over the wheel nuts fall off very easily.

The buggy had clearly been used before, it had stains on it and the front wheels wouldn’t move. My niece was so disappointed with it

Disgraceful customer service and false advertising!

Sold a Mink Pro 2 car seat. Went to buy the isofix base that's compatible (Mink FX 2) which is pictured on their website, received a link from their AI bot to a page that doesn't exist. They informed me that they do not have the isofix available for another 6 months at leas (didn't say why but looks like safety issues?)
Solution was that they would send a replacement car seat (the older model) as they have an isofix base available for this seat.
Once agreed and proof of purchase sent over, they came back to say the alternative car seat is no longer available so they would provide a refund instead.

Once I asked what information they needed for this, they said if I brought it from a retailer, I need to process a refund through them instead of Kinderkraft. Unfortunately the retailer have a 28 day return policy and the dispute with Kinderkraft support has lasted over 1 month.

Customer services takes days to reply, based in Poland so only able to email, and after 1 month of "to and from", I am unable to get a refund and now need to buy a whole new travel system.

Would not recommend in the slightest!!