Kinderkraft Anmeldelser 

the customer service is terrible. almost non existent. its a shame because the company have good stuff to offer.

Good products, good customer service.

The car seat is amazing! I slots in onto a base in the car. I also have the baby seat which slots onto the same base, and can be used with the bugaboo buggy.
It looks amazing, and anyone who sees it askes me how they can get it too...

Excellent service very happy with product

Ich habe die Bestellung (Nr. 3000256446) extra direkt im offiziellen Shop des Herstellers getätigt, da hier eine schnelle und pünktliche Lieferung zugesagt wurde. Dafür habe ich sogar auf ein günstigeres Angebot eines anderen Händlers verzichtet, der eine etwas längere Lieferzeit hatte.
​Die Realität: Seit dem 14. August existiert nur die elektronische Ankündigung bei DHL. Das Paket wurde bis heute nicht an den Versanddienstleister übergeben. Der Kundenservice antwortet nicht mehr auf meine Nachrichten und versprochene Rückmeldungen bleiben aus.
​Gerade vom offiziellen Shop erwartet man Transparenz und Zuverlässigkeit. Wegen der falschen Versprechen habe ich nun weder die Ware rechtzeitig erhalten noch vom günstigeren Preis des anderen Händlers profitieren können.
Update : Die Ware ist zwar am Samstag endlich angekommen, allerdings bestätigte die Sendungsverfolgung eindeutig, dass das Paket tagelang nicht an DHL übergeben wurde. Der Fehler lag somit eindeutig beim Verkäufer und nicht beim Versanddienstleister.
​Auf meine E-Mails bezüglich einer angemessenen Entschädigung für die entstandenen Unannehmlichkeiten und das gebrochene Lieferversprechen wird weiterhin nicht eingegangen. Ein automatisierter Standard-Kundenservice hilft hier leider nicht weiter.

We ordered this pram in dec 2024. It is comfortable to use when it is working. However, since dec 2024, we had two different tire punctured. Also, the bottom holding part, when full, touches the wheels so it is difficult to push and damages the holding part material. It is cumbersome and expensive to order replacement parts. All in all, I would look for a different brand that is more sturdy.

Ordered through Boots, item never arrived due to address error on Evri's behalf. Boots told me to contact Kinderkraft, customer service has been shocking, no resolution, no one has actually properly looked into it even though my Evri tracking now states it been sent back to kinderkraft, apparently they are not aware despite proof of delivery showing in their warehouse. its been 14 days and I have no refund and no delivery. They take days to reply to an email. Honestly furious at this point.

Ordered the Esme travel system and Isofix to go with. Just had my baby, realised they had sent the wrong isofix. When contacting to make a claim, they had told me they isofix needed is out of stock and they would provide me with a new csr seat and isofix. I had then asked whether it would go with my travel system, and a weeks has passed with multiple follow ups from me, and no response. So I am left without an answer or the right product I ordered. Shocking no response from them.

J’ai commandé un cododo NESTEE GROW 2, je l’attendais avec impatience car en préparation de dernière minutes pour l’arrivée de bébé. Que fut ma déception quand j’ai reçu un siège auto à la place ! Ça fait plus d’une semaine que je bataille pour le faire échanger, je n’ai jamais réussi à les avoir au téléphone j’ai pourtant passé 1h, 30 min… sans aucune réponse.
Par mail et réclamation n’en parlons pas 1 mail par jour de leur par pour me demander les mêmes choses (photo-numéro commande-facture). Aujourd’hui je reçois un mail qui m’annonce qu’un transporteur vient récupérer le siège auto demain, pas d’heure précise, pas de rendez-vous, aucune information savoir si je vais recevoir le cododo pour l’échange rien.
Le service client est une horreur j’en suis très déçu !

Bardzo zawiodłam sie na obsłudze klienta. Lubię produkty kinderkraft i często je kupuje dla moich dzieci. Niestety zamówione foteliki przyszły w złym kolorze. Napisałam kilka maili, na żaden nie dostalam odpowiedzi. Dzwoniłam na infolinię, czekałam nawet kilka godzin na linii, zero odpowiedzi. W koncu po paru dniach napisałam na maila, który jest podany na fb. Ku mojemu zdziwieniu na stronie angielskiej fb był podany mail, który jest skierowany tylko do klientów ze Stanów Zjednoczonych. To juz bylo nie do pomyślenia. W koncu napisałam na messengera i wyjaśniłam cała sytuację. Jakos od razu po paru minutach, z łaski swojej, dostalam odpowiedz na maila. Niestety bylo juz za pozno, jak napisała Pani Halina, na wymianę produktu na wlasciwy, bo złożyłam wniosek o zwrot towaru. Po oddaniu fotelików, czekałam kolejny tydzień na zwrot kosztów. Niestety w międzyczasie zamówiłam foteliki z innej strony, bo bardzo mi zależało na czasie, a firmie Kinderkraft na kliencie jakoś nie bardzo. Nie polecam i jestem naprawdę bardzo zawiedziona.

ordered tik umbrella pushchair on the understanding of next day deli ery, week later still not received it and they can,t locate it . been going round in circles with their AI bot wanting a refund. end up i have asked Paypal to step in . which was method of payment . i will never shop with them again.

Giving 1 star because I still haven’t received my order. I paid for delivery with DPD, but you shipped it with Evri instead. Evri has been unable to locate my parcel since last Wednesday.

I’m very disappointed with the service and would like to know where my parcel is and when I can expect to receive it.

Bad experience! I bought the Nubi 2 pushchair in October, and 9 month later the back of the seat has already broken.
I contacted customer service to make a warranty claim, and they sent me a replacement part without even saying a word or providing any explanation about what I was supposed to do with it!so I reply couple of time but no responce nothing!
I just received a response with a shipping label, so I had to wait for the parcel to arrive to understand that it was the replacement part. There were no instructions, notes, or anything else!

They apparently expect me to know how to change and replace the part myself. I sent an email asking why nobody was replying to me and asking them to fix the stroller, because I don’t know how to do it myself. No response at the moment. No contact number ( the one I found on theier wesite is not working)

Really horrible customer service! They still not reply to my first few emails, which I sent two weeks ago!

So now I have the replacement part, but I can’t fix the stroller myself so I either have to pay someone to do it or I have to leave it broken.

What kind of warranty service is this?! What kind of not existing customer service is that? I was expecting much better from this brand.
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Update situation two weeks after is that I paid £ 50 to one persone to help me toput the new back on because no one get back to me and I needed the pushchaire. And the funny thing is that after put the new back seat is starting to broke again on the other side. I do not know if I have to cry or laugh . And I really do not want to spend another month to try to contact them knowing already no will get back to me!

Terrible experience!

This is now the third review I have had to put on here!! This company is horrendous I have been trying to send back a high chair now for that past 2 weeks!! This company is awful!! They refuse to send me DPD return form after several emails and complaints I am still no further forward!! I was promised that DPD would collect on Saturday past I waited in all afternoon and they did not turn up!! This is an utter disgrace!!! The high chair I ordered for my granddaughter is not fit for purpose and not what was described on the website hence why I would like to return! I take no pleasure in writing bad reviews but this is what it is taking because no one will send me the DPD return label!!! If I do not hear anything I will personally pay to return myself and the I will contact pay pal and dispute this payment!! I would highly AVOID ordering from this company the service has been horrendous I honestly have never had so much trouble trying to return an item!! I honestly think they are trying to leave me as long as possible so they can say it’s over the time for a return!!! I have proof I have been trying to return for 2weeks!! I have asked for a manger to get in touch with me!! No one has!!! All I want is to return this item!!!! Can someone please do their job correctly and send me a return form!!! I cannot stay in my house all day waiting for DPD when I work!!!!

What a shame great balance bike terrible aftersales

Fantastic chairs! Perfect for newborns with options to use as they get older.

A fuir de par le SAV et le sérieux. Une « campagne de rappel » est en cours pour mon siège auto et sa base ISOFIX pour une question de sécurité sur la base.
Je fais la demande en demandant le remplacement, on me répond que le nouveau produit me sera envoyé me permettant ainsi d’avoir un carton pour renvoyer le produit défectueux par passage de coursier GLS.

On m’impose la date de passage sans réception du nouveau produit, je ne donne donc pas mon siège actuel.
En les contactant très difficilement par leurs formulaires, on me dit finalement que je dois rendre mon produit avant envoi du nouveau. Très intelligent car en faisant comme ça je me retrouve sans siège et je ne dispose pas d’un carton assez conséquent pour le produit.

Je leur explique par retour de mail et la, tout tourne en rond, on me dit deux fois que FedEx prendra le nouveau colis sous 2 jours pour me le livrer, mais aucune avance depuis plusieurs semaines.
Cependant, Kinderkraft continue de faire déplacer un coursier GLS que je renvoie à chaque fois.
Perte de temps pour lui et pour moi.

Je tente l’appel téléphonique pour tomber sur quelqu’un car je vois que les écrits sont inutiles. En attente plus de 4h sans personne qui ne répond. Sûrement un faux standard.

On voit bien que la sécurité est leur priorité.
Pas sérieux.

I have been trying to return a faulty product for over 2 weeks now! The communication is not helpful and outdated. There has been over 50 emails back and forth saying in need to wait !!

Why is it this difficult to get a return label. 22024/UK2/2026

This was sold via boots and supplied by kindkraft.

Yet neither will take responsibility. I have even offered to pay for the return if they can simply respond with a return address.

Product was delivered early and is very good quality.