Kinderkraft Anmeldelser 

I am extremely disappointed with my recent experience with Kinderkraft.

I received my replacement NUBI 3 stroller on 2nd August 2026, and after just one day of use, the safety harness strap came away from the seat. This meant I could no longer safely secure my child in the stroller, making it completely unusable.

What makes this even more concerning is that my child was actually sitting in the stroller when this happened and nearly slid out of the unit. This was a frightening experience and highlights how serious this safety issue is. A harness failure on a child’s stroller should never happen, especially on a brand-new product.

This is not a small fault or cosmetic issue — this is a direct safety risk to a child. The harness is there to keep children safely secured, and I am extremely disappointed that it failed after only one day.

What makes this situation even more frustrating is that this is now the fourth Kinderkraft stroller I have owned that has experienced problems. I continued choosing Kinderkraft because I hoped previous issues were isolated, but this latest experience has seriously affected my confidence in the brand.

I have contacted Kinderkraft customer service and am awaiting an urgent resolution. I hope they take this matter seriously, as safety issues involving children’s products need immediate attention.

Good product with good service, quick delivery. All good

Very fast delivery (less than 24h from ordering).

I just loved it

Servicio post venta malísimo. No compréis en esta tienda ni en ninguna otra que venda productos kinderkraft, a no ser que queráis que no os resuelvan nada. Mandé mi carro para que me lo arreglasen ya que sonaban las ruedas muchísimo rozaba los frenos y lo envié el 16/07 hoy 11 días después no tengo respuesta ninguna sobre el estado de mi carro. El teléfono de atención al cliente no lo cogen nunca es un teléfono inservible para lo que es, que es atender al cliente….solucionen mi problema estoy harta!

We are really happy with the bike. The delivery was quick and efficient. 4 stars instead of 5 because we ordered green and got red but our son is happy with the colour.

J’ai commander la poussette: Poussette trio B-Tour gris foncé
Kinderkraft
Ref : PPS6AE-CCC-UNQ sur orchestra
tres jolie poussette, d’apparence bon rapport qualiter prix ... mais quand vous crever la roue vous pouvez plus vous en servire donc plus de poussette du jour au lendemain et le service SAV et trés long pour donner une reponse et apporter une solution.. donc cela fait maintenant 2 semaines que je n’ai plus de poussette et surtous aucune nouvelle ... (la poussette est garantie je l’ai acheter en janvier 2026) et deja 2 fois que la meme roue creve.

UN CONSEIL NE L’ACHETER PAS
Acheter une poussette avec des roues pleine ! Et non des chambrères.

I have not received my order 7 days after purchasing. No reply to my enquiries.

Hi kinderkraft Aston Trike received as a gift when baby was born now 7 months old put the trike together but it’s missing some bolts from the seat to seat frame that fixes to the main frame
Tried calling 45 mins waiting on the phone
All it said was you could be waiting a long time go on our chat
Hung up after 45mins chat says trike no longer made submit a form what a waste of time
I would take it back but can’t it was a gift off the great grand dad who’s sadly passed away
It’s something I don’t want for obvious reasons
All I wanted was two nuts and bolts

Our 3 year old son received this bike as a birthday present, and he loves it.
Little tricky to build as the spanner didn't fit the bolts but we found another one.
Very light and easy for a 3 yr old to pick up and manoeuvre.
Delivery was prompt.
All in all I'd recommend.

Amazing tricycle .. my daughter enjoying every rides..

Service ist absolute Katastrophe!
Sitz funktioniert nicht mehr richtig/eingeschränkte Funktion.
Seit über zwei Monate und mehreren Emails keine Reaktion vom Kundendienst.

i bought a jazz 3 and my toddler was not a fan, so returned it and got an easy twist . Very easy and straightforward return process, fast delivery. Would definitely recommend

this very good look.
, strong and easy to handle.
everything is on it

Worst customer support experience I've ever had.

Long story short, I bought a 3-in-1 travel system for my baby before they were born. One of the main reasons I chose this set was because the included car seat was advertised as being compatible with an ISOFIX base sold separately by Kinderkraft.

Unfortunately, I mistakenly purchased the wrong ISOFIX base. When I realised my mistake, I tried to buy the correct base directly from Kinderkraft, but as it had been withdrawn due to safety concerns, it is no longer available.

Kinderkraft is currently offering customers who own both the car seat and the affected ISOFIX base a free replacement with a newer, safe combination. I contacted customer support asking if they could replace my car seat as well. I would purchase the base myself, since it's now impossible to buy the correct compatible base. Without a compatible base being available, I can't use the car seat as I originally intended.

Their response was simply that I'm not eligible because I don't own the affected base. This makes no sense to me. If the correct base is no longer available due to safety concerns, customers who own the compatible car seat but never had the chance to buy that base are left with no solution at all.

What makes this even more frustrating is that the current replacement program seems unnecessarily excessive. In my opinion, customers who already own both the seat and the affected base should simply be refunded for the unsafe base, rather than receiving an entirely new seat-and-base set free of charge. That would allow Kinderkraft to support all affected customers more fairly, including those of us who own the compatible car seat but can no longer purchase a safe matching base.

Instead, I am now being forced to buy a completely different car seat just to use an ISOFIX system. It's incredibly disappointing that no alternative solution or goodwill gesture has been offered.

Very poor customer service and an extremely frustrating experience. I expected much better support from a company that claims to put child safety first.

The item came earlier than expected, it was well packed and good quality. Will shop there again and recommend to other.

I chose this seat as it had great reviews and I am traveling to France this summer with my granddaughter. She loved the pink option, as opposed to the usual black or grey. It is a big hit! The seat itself looks very comfortable with lots of padding. It was very simple to install and the size adjustments were easy to do. I am looking forwards to many years of safe motoring.

I've been asked to do a review but my product hasn't arrived yet. Ordered 7 days ago for my son's birthday today. Scooter has been with Evri for two days and hasn't moved from the depot. The scooter I ordered was my son's main birthday present and hasn't arrived in time so I'm very disappointed.

Sehr freundlicher Kontakt und schneller Service. Sogar bei Reklamationen sehr entgegen kommend und äußerst Kulant.
Immer wieder!!!

We seen your product when we were out walking and asked the couple where they got their tri cycle push chair from .. and then we ordered it