Kinderkraft Anmeldelser 

Goods bought from ths brand are easy to use , delivery is fast , transaction very easy , we have pushchair as our first choice for our little one , easy in use ,lightweight , now we decided to get this bike which our girl just loves it !

My first time buying from this company and I got my daughter a car seat, I must be honest to say that their customer service is the best, delivery on time, product came in exactly as ordered, no fault, I will recommend them to mothers who want to purchase any baby products like a car seat,stroller and the rest. The best so far…

I have not unpacked the balance bike yet as it is a Birthday gift in May . But delivery was super quick .

Hello everyone, I am warning you today, I ordered a stroller for my one-year-old child. I paid, but I did not receive confirmation, only information that I had to pay £230, and the money was withdrawn. My bank detected a scam and sent me the money back. They immediately contacted me to tell me not to order from them again. I am warning you, be careful! It's a scam!

I’ve ordered a trike at the beginning of April. It was allegedly delivered at the 11th of April but never arrived. I’ve already contacted the company twice via the contact form but never received a reply apart from an automatic generated one. I want my money back Kinderkraft. Do not buy from this company as a lot of other people seem to go through the same thing. Dont reply with you don’t have my Information on file as you clearly have them. Just check your inquiry inbox.

Your customer service is shocking, the only way you seem to be able to get some sort of response is by leaving a bad review so here I am again, you still haven’t delivered my stroller I ordered 4 weeks ago and I have no idea still as to where it is, if it’s going to be replaced or if I’m getting my money back instead. I will never buy from this company again it’s service is non existent and all your reviews show that too

1*Star – Avoid – poor service and no communication

I would not recommend buying from Kinderkraft.

I returned an item after purchasing through Boots UK and followed the correct process, but ended up waiting almost 3 weeks for a refund.

I tried contacting them multiple times — I emailed and called repeatedly, but got no response at all and no one answered the phone.

In the end, I only received my refund after escalating the issue through Boots UK, which shouldn’t have been necessary.

Very frustrating experience and poor customer service. I wouldn’t use them again.

NEVER buy anything from this company, returned my product 2 weeks ago and now can’t get any contact out of them to see if they have received it. Not received any money, phone number they gave me is out of service. Scam of a company

Rücksendung in einer Endlosschleife!!
Absichtlich wird hier die Rücksendung verlangsamt durch das komplizierte Verfahren auf der Webseite.
Sie antwortet nicht. Und wenn, dann schicken Sie keine Rücksendeschein oder Ähnliches. Nie wieder bestelle ich hier. Der Fall wird jetzt den Verbraucherschutz gemeldet.

Trusted well priced.

Sehr enttäuschende Erfahrung mit Kinderkraft.

Es wird mit einer „einfachen Rücksendung“ geworben – in der Realität ist das leider überhaupt nicht der Fall. Statt das Paket bequem abgeben zu können, soll es von einem GLS-Kurier abgeholt werden, der sich vorher nicht einmal ankündigt. In meinem Fall ist der Kurier einfach gar nicht erschienen, obwohl ich den ganzen Tag gewartet habe.

Noch frustrierender ist der Kundenservice: Auf meine Anfrage hin habe ich lediglich Antworten von einem KI-Bot erhalten, der überhaupt nicht auf meine konkreten Fragen eingegangen ist. Eine echte Unterstützung durch einen Mitarbeiter? Fehlanzeige. Es wirkt, als würde man komplett alleine gelassen werden.

Am Ende sitzt man mit seinem Paket da und bekommt keine vernünftige Lösung angeboten.

Für ein Unternehmen dieser Größe wirklich enttäuschend.

I ordered a Kinderkraft Aveo 2 tricycle via Boots, but it was faulty. I contacted them and provided all requested information. Since then, customer service has been extremely poor, with slow responses and no acknowledgement of my complaint or dissatisfaction. It has now been 6 weeks since I first raised the issues regarding the fault and over 2 weeks since the seller received the return, yet I still haven’t received a refund or any response to my email asking for an update ! Very very poor service !!

I did not receive my order

Fantastic value for money very well made easy to to together absolutely love this itam

I did not receive my order. The AI customer service responses were quick and helpful but each time a ticket was raised for my case to be picked up by a human, there was no response. I also could not get through to an operator using the phone lines. I am now stuck in limbo between the courier and Kinderkraft and have been for two weeks. I am aware things happen beyond a manufacturer’s control during delivery but the customer service has been abismal. I will not be ordering from Kinderkraft again.

Pros;
Stroller looks great, good quality of materials used, great design with easy dismount to fit anywhere using small space. Quite light as well. Great wheels made from sturdy durable foam.
Cons;
Seat position is set to be on 90° angle straight so there is no chance to get an tilt back for better comfort of seating although backrest has few different levels which is expected for this kind of product. User guide is completely useless as there is no explanation given. Scan to watch the video shows completely different video instructions to built an bed so there is no proper help given for this.
All together good product for the price with fast delivery provided.
Thanks

We have not yet recieved the parcel, the address label on the parcel.is not our address, we are trying to locate it at the evri depot.

Product range and description of product with video helped with product choice.
Delivery was quick and the product was protected in good solid packaging.
Very happy with my choice of going with Kinderkraft product.

Excellent speedy delivery and beautiful crib