Excellent customer service. I had a small issue with UPS customs and needed help, and the Kiltane team was extremely quick and helpful in resolving the situation. Thanks to their help, my order arrive... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I have built up quite a collection from Kiltane Cashmere over time, including a neck tie, pullover, and cardigan, and I honestly couldn’t be happier with the quality. Every piece feels luxurious a... Se mere
Virksomheden har svaret
I ordered 3 sweaters and 2 T-shirts, all advertised as cashmere, about a month ago. I chose this brand because I expected high quality, especially considering the price—around £140 per piece. Unfor... Se mere
Virksomheden har svaret
Having just been diagnosed with brain cancer, I wanted to treat myself to something that combined luxury, self care & comfort, and style. The shawl is the perfect example of all these qualities. My te... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We are Kiltane - a renowned name in Scottish luxury fashion specialising in cashmere, wool and tweed garments and accessories. Founded in Edinburgh, we wove our way into the city’s fabric, becoming one of the leading cashmere merchants. Today, our garments are synonymous with timeless elegance and comfort, whether in the form of our classic tartan scarves or our timeless knitwear for men and women.
Kontaktoplysninger
39 George Street, EH2 2HN, Edinburgh, Storbritannien
- customercare@kiltane.com
- kiltane.com
4,1
God
103 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 46 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
A little smaller than expected
A little smaller than expected, Pnhotoo a bit deceiving.
16. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Kiltane Retail
Thank you for taking the time to leave a review. We're sorry that the garment was slightly smaller than you expected. If it's not quite right for you, please feel free to contact customer care.
Excellent customer services
Excellent customer service. I had a small issue with UPS customs and needed help, and the Kiltane team was extremely quick and helpful in resolving the situation. Thanks to their help, my order arrived very quickly and without any issues.
3. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Kiltane Retail
Thank you for the kind 5 star review! We're sorry for the delays with our courier, however we are delighted to hear that we were able to turn this around for you.
Very soft sweaters and cardigans
Very soft sweaters and cardigans, good quality.
13. oktober 2026
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Besvarelse fra Kiltane Retail
Thank you for the 5 star review, we're pleased to hear that you are happy with your cardigans from us!
Products are first rate
Products are first rate. I enjoy all of mine
4. september 2026
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Besvarelse fra Kiltane Retail
Thank you so much for the 5 star review and for your continued support!
Beautifully wrapped
Beautifully wrapped, high quality cashmere. Will only use Kiltane for my cashmere from now on
2. september 2026
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Besvarelse fra Kiltane Retail
Thank you for the kind review, we're so pleased to hear your feedback!
Really nice and quality cashmere
Really nice and quality cashmere, value for money.
26. august 2026
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Besvarelse fra Kiltane Retail
Thank you for taking the time to leave us a review, we're delighted to hear that you are impressed with our products.
EXCELLENT
Hi. My experience has been very good with Kiltane. I think your Harris Tweed jackets should be on deals more as I would buy some more.
27. august 2026
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Besvarelse fra Kiltane Retail
Thanks so much for the 5 star review and for sharing your feedback.
Misleading labelling
The single star reflects on the misleading labelling of the products. I looked at a number of sweaters in the Manchester Store. The collar label states Kiltane Scotland. The inner label in respect of the composition of the garment and washing instructions does not have information as to where the garment was manufactured. So the label misleads the purchaser into believing that the garment is made in Scotland. When I queried the provenance I was told the cashmere was from Mongolia. I knew that, but again I had to ask where it was made and received an evasive answer. Simply put this is NOT MADE IN SCOTLAND, and the labelling implies it is. You can work out the level of……… If they can provide decep
22. august 2026
Uopfordret anmeldelse
Besvarelse fra Kiltane Retail
Thank you for sharing your feedback. We are sorry to hear that our labeling caused confusion.
Kiltane is a Scottish brand, with our designs created in the heart of Edinburgh, which is why our branding features Scotland. However, not all of our products are manufactured in Scotland. We work with specialist producers around the world, including Mongolia, where some of the finest quality cashmere is produced.
For customers specifically looking for products made in Scotland, we have a dedicated Made in Scotland collection on our website and in store. Products within this collection are manufactured in Scotland and are clearly identified as Made in Scotland.
You can find the collection here: https://www.kiltane.com/collections/made-in-scotland
We appreciate your feedback and understand the importance of being clear about the origin of our products.
Prompt delivery and beautifully…
Prompt delivery and beautifully packaged. Cardigan excellent quality and a lovely pale blue colour
18. august 2026
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Besvarelse fra Kiltane Retail
Thanks so much for taking the time to leave us a review. We're delighted to hear that you are pleased with your new cardigan and our delivery services.
Beautiful cashmere and such fast delivery
I ordered a stunning cashmere scarf on sale at a shocking price and it was delivered so very fast! Very happy, a customer for life.
7. august 2026
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Besvarelse fra Kiltane Retail
Thank you for the kind review - we can't wait to welcome you back shopping with us again soon.
Products are of the highest quality and…
Products are of the highest quality and the online part of the business is very professional with products arriving promptly and safely
20. juli 2026
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Besvarelse fra Kiltane Retail
Thank you for the 5 star review. We're delighted to hear that you had a positive online shopping experience!
Poor quality
I ordered 3 sweaters and 2 T-shirts, all advertised as cashmere, about a month ago. I chose this brand because I expected high quality, especially considering the price—around £140 per piece.
Unfortunately, the items started pilling after just one day of wear. The fabric feels very poor quality and quickly developed a fuzzy, worn appearance, almost like cheap paper-thin material or mohair shedding. For products at this price point, this is completely unacceptable.
I have purchased cashmere from other brands costing around £70 per item, and the quality was the same or even better. Based on my experience, these products are definitely not worth the money.
Very disappointing quality and poor value for such expensive clothing. I would not recommend this brand.
17. juni 2026
Uopfordret anmeldelse
Besvarelse fra Kiltane Retail
Thank you for taking the time to share your feedback. We are very sorry to hear that you are disappointed with your purchases.
While some degree of pilling can occur with all cashmere, especially during the first few wears as excess fibres are naturally released, we appreciate that the level you experienced has left you feeling dissatisfied.
To help minimise pilling, we recommend avoiding excessive friction from items such as bags, seatbelts, and outerwear, and gently removing any pills with a cashmere comb.
We value your feedback and take concerns about quality very seriously. Please feel free to get in touch with us at customercare@kiltane.com to discuss further.
Gorgeous products
Gorgeous products. Purchased a blanket and a neck tie as a gift and they were prefect. Very speedy shipping too!
3. juni 2026
Uopfordret anmeldelse
Besvarelse fra Kiltane Retail
Thank you so much for the 5 star review. We're delighted to hear that you are happy with your purchases!
This was my third purchase from…
This was my third purchase from Kiltane. Very pleased with quality.
30. maj 2026
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Besvarelse fra Kiltane Retail
Thank you for the 5 star review, and for your support - we're so pleased to hear that you are a return customer.
Great products but why the super skinny models - not very inclusive.
Very pleased with my new jumper and cap, good quality and a reasonable price. However - I really think that the use of super skinny models is outdated and not very inclusive. Be good to see some balance Kiltane.
18. maj 2026
Uopfordret anmeldelse
Besvarelse fra Kiltane Retail
Thank you for your feedback. We’re so pleased to hear you’re happy with your new jumper and cap. We also really appreciate your comments regarding our model representation. Inclusivity is important to us, and feedback like yours is invaluable as we continue to evolve and improve our imagery across the brand.
Luxury, comfort and style.
Having just been diagnosed with brain cancer, I wanted to treat myself to something that combined luxury, self care & comfort, and style. The shawl is the perfect example of all these qualities. My temperature is very unpredictable - but I know I can warm up quickly by throwing the scarf on. The quality is superb - clean, perfect hems. Delivery was breathtakingly fast, with great customer service. I would thoroughly recommend Kiltane - it's a product that will stay in our family in perpetuity 😊
20. april 2026
Uopfordret anmeldelse
Besvarelse fra Kiltane Retail
Thank you so much for your incredibly kind words. We’re delighted to hear your shawl has brought you comfort, warmth, and style.
Your feedback means so much to our team, and we wish you all the very best moving forward.
Great cashmere neckties
Great cashmere neckties. Purchased for myself and then as gifts. Arrived beautifully packaged.
22. april 2026
Uopfordret anmeldelse
Besvarelse fra Kiltane Retail
Thank you for your kind review! We’re so glad you’re happy with your necktie, and we hope the recipients love theirs too.
Great product selection
Great product selection , good quality
Very good customer service
22. april 2026
Uopfordret anmeldelse
Besvarelse fra Kiltane Retail
Thanks so much for the 5 star review. We are delighted to hear that you are happy with your products and our services.
Just fab !
Absolutely love my cashmere cardigan and necktie ! Ordered online , came quickly and lovely packaging. Will be having more 🫶
15. marts 2026
Uopfordret anmeldelse
Besvarelse fra Kiltane Retail
Thank you for the kind review! We're so pleased to hear that you love your order and we hope to welcome you back shopping with us again soon.
Beautifully cut jacket and colour is…
Beautifully cut jacket and colour is even prettier than the website pictures. The delivery arrived very promptly and was carefully packed. I'm looking forward to styling this lovely piece.
9. april 2026
Uopfordret anmeldelse
Besvarelse fra Kiltane Retail
Thank you so much for taking the time to leave a review. We're glad to hear that you are pleased with your purchase and our services, and hope you have fun styling your new jacket!
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