Ketochefs Anmeldelser 

775
TrustScore 4.5 ud af 5

4,6

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Beautiful high quality breads, treats and more! Clearly made with a passion these chefs have saved me on my keto lifestyle when I fancy something more comforting and homemade. Excellent communication... Se mere

Bedømt til 5 ud af 5 stjerner

The range of Keto goods, particularly baked goods, is outstanding. I initially choose Keto chefs after looking at the ingredients and comparing them to other brands. The rustic farmhouse rolls, bluebe... Se mere

Bedømt til 5 ud af 5 stjerner

Received my first order yesterday and I'm really impressed... Quick dispatch, next day delivery and well packaged. So far I've tried the cheddar topped rolls and the crusty white loaf and I'm reall... Se mere

Bedømt til 5 ud af 5 stjerner

I've always loved this company, lovely food and great customer services, but I got my latest sweet bake tray, and the post guys had battered it to bits! The cake was literally just crumbs! Terry strai... Se mere

Virksomhedsoplysninger

  1. Bageri

Skrevet af virksomheden

hand crafted low carb foods


Kontaktoplysninger

4,6

Fremragende

TrustScore 4.5 ud af 5

775 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Har besvaret 100 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,6

Alle anmeldelser

(775)

61 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Excellent products

I like Keto Chef's product. The taste is always good. The items are shipped fast and are fresh, they are frezeer friendly, so one can stock up and retrieve when needed. What's not to like. Thank you for providing this service and products.

27. januar 2025
Bedømt til 5 ud af 5 stjerner

Total Delight

Total delight from start to finish. The site was easy to negotiate and find your way around and order. When I was not sure on one thing I got a really quick answer to my query. The choice of Keto goods is great and that was my main reason for searching. The goods arrived so fast I could not believe it. With using the offers the price was very reasonable. The goods were in good condition and they all tasted great. My go to is going to be the rustic seeded loaf.

3. januar 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Tasty low carb treats

Since following a low carb/keto lifestyle for over 2 years some things I miss deeply....a cheese & onion roll.
Not any longer, the rustic bread rolls are fresh and low carb.
Now I can enjoy my secret night shift treat without the carb overload.
Delivery is safe, secure and speedy

29. november 2024
Bedømt til 4 ud af 5 stjerner

Not a fan of subscription model

Food and service is fine - not a fan of the subscription model

28. oktober 2024
Ketochefs-logo

Besvarelse fra Ketochefs

Subject: Thank You for Your Feedback on Our Subscription Model

Hi Michael,

Thank you for your honest review, and we’re glad to hear you were happy with our food and service!

We understand that the subscription model isn’t everyone’s favorite. We’ve designed our 2-order minimum as a way to make sure we can offer great discounts to customers who enjoy receiving our products regularly. Unfortunately, without this approach, some customers sign up, receive the largest discount available, and then cancel right after their first order. This policy helps us keep our pricing fair and continue delivering high-quality, keto-friendly products .

That said, we’re always open to customer feedback, and we’re constantly looking for ways to improve. If there’s anything we can do to make your experience with KetoChefs better, please don’t hesitate to let us know!

Thank you again for trying KetoChefs, and we hope to serve you again soon.

Best regards,
The KetoChefs Team

Bedømt til 5 ud af 5 stjerner

Great low carb options and an expanding range

I've tried a number of "keto breads" and the keto chefs rustic loaves are what I keep coming back to.

The cakes are a special treat with coffee - my favourites being Izzy's Cinnamon Donuts and the blueberry muffins. The new Croissants are also a welcome addition.

I also sampled a few of the new Ciao options this time and these are great. From what I tried this time I'd particularly recommend the flat breads and I also received a sample proto pizza base - this was the best low carb option I've tried and hope they stock it going forward!

25. oktober 2024
Bedømt til 5 ud af 5 stjerner

Very fast delivery

Very fast delivery, and I was pleasantly surprised by how good the bread is. The sandwich loaf is the best I have tasted for keto bread. The sage and onion bread is too overpowering with sage, more onion flavour would have been better but the consistency is the closest to real bread.

25. oktober 2024
Bedømt til 1 ud af 5 stjerner

Take your money elsewhere!!!

Update: Apparently my parcel has been delivered Saturday Morning, 2-3days late (I am not home and I received no such notification, just an update to my review on here). Nonetheless KC is elated.

Take your money elsewhere!!!

So I made an order and expected my delivery the next day or within 48hrs as I am not unreasonable. Got an email from Royal Mail (RM) a few hours after my order stating a time slot for the following day. On that said day, I got a message saying my order was delayed. Now on to day 2 and no update from KetoChefs (KC) or RM. I then tracked my order and it is sitting in the same warehouse it was 2 days ago (this is food to be delivered fairly fresh). So, I emailed KC asking for my order to be cancelled and my money refunded as I now need to get these items elsewhere. Shockingly, I received an email saying they are unable to cancel or refund my order as to delivery delays. Are you kidding me, it is KC’s responsibility to use a delivery company that will deliver to their customers in a timely manner, because that is what was promised. I order these items in the 1st place because of the fact that they were to be delivered to me in 24hrs. I still haven’t got my items or an update and it is now 5pm on a Friday, chances are these breads and cakes will be delivered to me on Monday, 5 days late, but KC takes no responsibility. I will not be spending my money here ever again.

25. oktober 2024
Uopfordret anmeldelse
Ketochefs-logo

Besvarelse fra Ketochefs

Thank you for your feedback. We’re genuinely sorry to hear about your experience and understand your frustration with the delay in receiving your order.

At KetoChefs, we strive to ensure our customers receive their orders as quickly as possible. Once your order leaves our facility, it’s in the hands of our courier partner Royal Mail, and while we expect timely delivery, occasionally unforeseen delays do occur. Our refund policy clearly states that we aren’t liable for delays caused by third-party couriers, but we absolutely understand the impact this has had on you.

Please know that we are actively working with our delivery partners to address this issues and improve our service. We value your feedback and will do our best to prevent delays.

Royal Mail delivered your parcel at 09:29 this morning apologies again for the delay hope you enjoy your goods and a formal complaint has been logged with Royal Mail.

Update
Thank you for your updated feedback. We’re committed to delivering on our promises, and we followed up with Royal Mail yesterday to ensure your parcel was on track for rescheduled delivery. Unfortunately, we were only able to update you once the parcel was rescanned at the end of the day around 18:45 which is past our business hours but would have been visible to yourself on your tracking information. According to your tracking information, your parcel was scheduled and successfully delivered this morning. We wish you all the best on your low-carb journey!

Thank you for giving us the opportunity to respond.

Regards
Terry
Chef Owner

Bedømt til 5 ud af 5 stjerner

Products are tasty, fresh and what expexted

Have been buying their products for quite some time now. Mostly bread and rolls. Have tried the sweet treats now as well and love the muffins as well. For quite some years it has been difficult to buy low carb products especially bread and rolls and I had to bake them myself, but now with this company I am saving a lot of time and the delivery is fast and products always have a "freshly baked" smell. I love it and would recommend to everyone.

28. september 2024
Bedømt til 1 ud af 5 stjerner

Honestly- awful!

Honestly, I had the red velvet cupcakes and the chocolate cookies. They truly were awful. The chemical taste in the mouth was unbearable and I threw the whole order away. The red velvet topping was a watery mess that tasted like sour cream. I have had keto treats before and they are never going to be like their counterparts with sugar but these were both awful. Complete waste of money! I’ll stick to eating an egg or cheese in future and not try to substitute.

25. september 2024
Ketochefs-logo

Besvarelse fra Ketochefs


Thank you for taking the time to share your feedback. We are genuinely sorry to hear that you were disappointed with your experience. However, we have not received any direct communication from you regarding this issue. We always encourage our customers to reach out to us immediately if there is a concern with an order, as we are committed to resolving any issues and ensuring satisfaction.

Please feel free to contact us directly so we can better understand what went wrong and address your concerns. We appreciate your feedback and are here to help.

Sincerely,
Terry
Chef owner

J Jennings

Hi Terry,

Thanks for your swift response. I do think it’s a taste preference for sure. The topping for the cakes maybe was a quality issue with the delivery as I’m certain it wasn’t as it was expected to be. The pictures of customers products certainly didn’t look the same as mine.
There are great reviews on so many of your items especially the breads etc so it seems you are definitely doing great things there.

Thank you for email regarding the above review it’s much appreciated

Regards
Terry
Chef Owner

Bedømt til 5 ud af 5 stjerner

The artisan bread is next level

The artisan bread is next level. Delicious and a real game changer for Keto. Haven’t tried the keto breadcrumbs or the keto pastry yet. But all I can say. This company is a game changer for the keto lifestyle

25. september 2024
Bedømt til 5 ud af 5 stjerner

Fantastic tasting food

Such a wonderful company that offers wonderful tasting food to people on a keto / low carb diet. In fact, the food is better than the “normal” version.

Just to add that delivery is outstanding: I think my orders have always arrived the next working day.

Keep up the brilliant work Keto Chefs!

12. september 2024
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner
Ketochefs-logo

Besvarelse fra Ketochefs




Thank you for your review. We take all feedback seriously, but after reviewing our records, we have no record of a customer named "sx" or any similar order. Additionally, we have not received any communication from you regarding these issues.

We strive to provide the highest quality products and service, and if you had indeed encountered any of the problems mentioned, we would have been more than willing to assist you in resolving them. However, without any direct contact or order history that matches your description, we believe this review may be misplaced.

If you are indeed a customer, we encourage you to reach out to us directly at info@ketochefs.co.uk with your order details so we can investigate this further and ensure any genuine concerns are addressed promptly.

Best regards,
Terry

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