Ketochefs Anmeldelser 

775
TrustScore 4.5 ud af 5

4,6

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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Beautiful high quality breads, treats and more! Clearly made with a passion these chefs have saved me on my keto lifestyle when I fancy something more comforting and homemade. Excellent communication... Se mere

Bedømt til 5 ud af 5 stjerner

The range of Keto goods, particularly baked goods, is outstanding. I initially choose Keto chefs after looking at the ingredients and comparing them to other brands. The rustic farmhouse rolls, bluebe... Se mere

Bedømt til 5 ud af 5 stjerner

Received my first order yesterday and I'm really impressed... Quick dispatch, next day delivery and well packaged. So far I've tried the cheddar topped rolls and the crusty white loaf and I'm reall... Se mere

Bedømt til 5 ud af 5 stjerner

I've always loved this company, lovely food and great customer services, but I got my latest sweet bake tray, and the post guys had battered it to bits! The cake was literally just crumbs! Terry strai... Se mere

Virksomhedsoplysninger

  1. Bageri

Skrevet af virksomheden

hand crafted low carb foods


Kontaktoplysninger

4,6

Fremragende

TrustScore 4.5 ud af 5

775 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Har besvaret 100 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,6

Alle anmeldelser

(775)

61 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 4 ud af 5 stjerner

100% give it a try

Well priced, and delivery was easy and way quick. Personally I found the sweet products - brownies, muffins etc exceptional. The rolls and breads are great with a filling or burger etc. As toast it was ok but not like traditional breads. Obviously this company are working with a restricted ingredients list so that is fair.
I spent £50 to take advantage of the free delivery. This will last me and my partner 4-6 weeks having a small treat several times a week.
You should 100% give them a go 👍

24. juni 2025
Bedømt til 1 ud af 5 stjerner

Spoiled Goods & Harassing Calls – Terrifying Ketochef Let-Down

I’ve been ordering from Ketochef almost every week for the past three months and never had an issue—until now. Normally my pizza bases arrive with a “perishable goods, do not return to depot” label so that if I’m out they’re left with my neighbour. This week the label was missing, so when Royal Mail couldn’t deliver, they sent the package back to the depot. By the time it finally arrived I’d spent £20 on two pizza bases that had been unrefrigerated for four days and were essentially inedible.

I contacted the seller immediately with four straightforward questions: Did you mark this parcel as perishable? Will you take up a refund or claim with Royal Mail? How long can your product safely sit unrefrigerated? Would you consider an alternative shipping method? None of these were answered. Instead, I was told it was my responsibility to arrange safe delivery, despite having ordered weekly without issue. When I threatened a bank dispute I was met with dismissive and harassing phone calls—hardly the treatment a loyal customer deserves.

Ketochef’s failure to ensure proper labelling, their refusal to answer my questions, address my concerns or offer a refund, and their unprofessional follow-up calls have cost me both money and trust. I cannot recommend this seller and urge anyone considering them to think twice before placing an order.

9. juni 2025
Uopfordret anmeldelse
Ketochefs-logo

Besvarelse fra Ketochefs

We value all customer feedback and strive to resolve issues with professionalism and fairness. However, we feel it necessary to clarify and respond to this situation in the interest of transparency for our community.

This individual has placed over £320 worth of orders since March 2025, reflecting a history of satisfaction with our handmade, ultra-low-carb products. Unfortunately, their most recent issue was the result of a missed Royal Mail delivery attempt due to no one being available to receive the parcel and no safe place being designated — something clearly outlined in both Royal Mail’s protocol and our terms and conditions as the customer’s responsibility.

Despite our efforts to resolve this amicably, including a single, polite phone call to explain the situation, we were met with aggressive and accusatory language. To quote the customer directly:

“Royal Mail has always left your packages with a neighbour before’. I was almost always not home before.”

They then escalated to bizarre accusations and posturing:

“Do you wish the case to proceed from a Trustpilot review and bank dispute to press and court? I do not but rest assured I will chase the matter that way and I have the resources to do so unless you stop harassing me.”

“Terry, are you gaslighting me now?”

They also dismissed our attempt at resolution by sarcastically stating:

“Let’s try and play the strong guy with someone else next time.”

Even more telling is their own admission:

“I was almost never available to take the deliveries before.”

We made clear that the parcel was dispatched on time, tracking was provided, and the issue arose because the recipient was unavailable. We also provided full transparency around the food’s shelf life and packaging. After continued aggression and unfounded GDPR threats, we chose to close the customer’s account and respect their request to not be contacted further.

We fully reject the false claims made and stand by the professionalism of our communication. All correspondence is documented.

To our valued customers: we remain committed to serving you with integrity, clarity, and care. The actions of one frustrated individual who fails to acknowledge there responsibility for receiving perishable goods do not reflect the experience of the thousands who continue to trust KetoChefs to support their low-carb journey.

Terry
Chef Owner
KetoChefs

Bedømt til 5 ud af 5 stjerner

Love this bread !

I have tried a lot of different low carb breads and this is by far the best !
A decent sized slice of bread for my roasted cheese ...... delicious!
If you place your order in the morning, it arrives the very next day.

25. april 2025
Bedømt til 1 ud af 5 stjerner

No customer service

No customer service. I asked for the recipe for their keto bread mix. They said look on internet! Not clear how to mix their product or what quantity to use. They were most unhelpful and said they don’t take returns.
Really? Don’t use this company

26. april 2025
Uopfordret anmeldelse
Ketochefs-logo

Besvarelse fra Ketochefs

Thank you for your feedback.

We would like to clarify that we were 100% clear at the time of your inquiry that we do not provide our specific recipes with the flour, as stated in our product description. Instead, we helpfully suggested you watch KetoKing on YouTube, where you can find an easy-to-follow recipe for keto bread using similar ingredients.

Additionally, when you threatened to “just send it back then” because we wouldn’t disclose our proprietary recipe, we politely reminded you that we cannot accept returns on food items. As per our Terms and Conditions, and in line with food safety regulations, we are a food-safe environment and cannot accept any food products that have been outside of our controlled setting.

We always aim to provide clear information and assist customers wherever possible, and we regret that our policies did not meet your expectations in this instance.

Kind regards,
KetoChefs

Bedømt til 1 ud af 5 stjerner

First order and two items missing

First order and two items missing. Contacted their customer services - no response.

26. februar 2025
Ketochefs-logo

Besvarelse fra Ketochefs

Good Morning,

Sorry to hear this please reach out to me directly as I can not find any email from yourself and I will see what I can do.

Terry@ketochefs.co.uk

Regards
Terry
Chef Owner

Dette er Trustpilot

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Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

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