Ketochefs Anmeldelser 

775
TrustScore 4.5 ud af 5

4,6

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Beautiful high quality breads, treats and more! Clearly made with a passion these chefs have saved me on my keto lifestyle when I fancy something more comforting and homemade. Excellent communication... Se mere

Bedømt til 5 ud af 5 stjerner

The range of Keto goods, particularly baked goods, is outstanding. I initially choose Keto chefs after looking at the ingredients and comparing them to other brands. The rustic farmhouse rolls, bluebe... Se mere

Bedømt til 5 ud af 5 stjerner

Received my first order yesterday and I'm really impressed... Quick dispatch, next day delivery and well packaged. So far I've tried the cheddar topped rolls and the crusty white loaf and I'm reall... Se mere

Bedømt til 5 ud af 5 stjerner

I've always loved this company, lovely food and great customer services, but I got my latest sweet bake tray, and the post guys had battered it to bits! The cake was literally just crumbs! Terry strai... Se mere

Virksomhedsoplysninger

  1. Bageri

Skrevet af virksomheden

hand crafted low carb foods


Kontaktoplysninger

4,6

Fremragende

TrustScore 4.5 ud af 5

775 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Har besvaret 100 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,6

Alle anmeldelser

(775)

61 anmeldelser inden for de sidste 12 måneder

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Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 4 ud af 5 stjerner

The best low carb bread & rolls

I love the low carb bread and rolls which are the best I've come across in terms of taste, appearance and texture and they freeze so well. Delivery is always fast too.
I wasn't quite so keen on the Sicilian lemon and almond roundies which were too sweet for my taste.

28. juli 2024
Bedømt til 2 ud af 5 stjerner

Super disappointed this time

I’ve been using Keto chefs for ages but this time the cakes and cupcakes were battered inside the box and the icing was off- it was super watery. I was really disappointed.

29. juni 2024
Ketochefs-logo

Besvarelse fra Ketochefs

Hi Kirsty,

Just checked the emails and can’t see anything from your good self

Feel free to reach out to us regarding any issues

Regards
Terry
Chef Owner

Bedømt til 1 ud af 5 stjerner

Oh my god I wish I’d read the reviews before buying

I was really excited about finding this company, I’ve changed our eating habits to Keto based and this company had so many “treats” that I could just keep in the freezer and take out as and when.
Placed the order £85 and then discovered they use Evri. I live in a very rural area and Evri are lazy, don’t know the area & unable to call to ask for instructions. They attempted to deliver twice. Terry tried to call me on Sunday evening at 8pm. I didn’t take the call but in short we then had email and text conversations and I discovered it was all my fault because of the courier company they used. I had a notification that they’d successfully delivered my parcel with a photo just showing the delivery sticker no location shot nothing. There were no parcels at my gates! I am surrounded by farm land I had actually no lead to go on to find this parcel. This is perishable goods and I live in farm land I still have no idea where this parcel is. As Terry informed me about my data protection blah blah blah I had to get in touch with Evri, (I must add here that Terry has done all he can to sort this out, googles me Evri number etc etc). So I did I emailed them with tracking number and guess what I’ve heard nothing! So because Evri have told Terry they’ve delivered with insufficient proof Terry is saying they’ve completed the contract. It’s a cop out and lazy and not helping the customer at all. My argument is they haven't. I haven’t received my order IT WAS NOT DELIVERED. But that it’s down to me to sort it out is disgusting service, well it’s no service. My contract is with this tin pot company not Evri but Terry disagrees. Terry doesn’t want to refund because it’s an £85 order, Terry doesn’t want to deal with Evri, Terry obviously doesn’t care enough. So I can’t comment on the food because I never received anything but if it’s anything like the delivery it’ll be crap!

3. maj 2024
Uopfordret anmeldelse
Ketochefs-logo

Besvarelse fra Ketochefs

Hello,

Thank you for the review.

The insufficient evidence you mentioned which is a picture of the parcel and a geographical location tag at your farm must not be good enough I guess.

3 phone calls, 2 texts and several emails and you still refused to contact the courier once the parcel had been delivered to your farm to locate where it had been left on your extensive farm property with its many out buildings and remote location which state many times you have lots of trouble with couriers due to its size, location & access.

No we don’t contact couriers on behalf of the client for the simple reason that we have no authority to use your personal data.
This was explained several times to you.

I would not refund or replace an order that has been delivered to your address with extensive information proving this and it actually being geo tagged on your farm and you simply flat out refusing to contact Evri.

“Hi Terry, thanks so much for calling and I got your message. Sorry I didn’t recognise the number and it’s Sunday night so thought it was odd! I thought you wouldn’t be open till Tuesday they’ve said they’ve delivered today but I can’t tell where as the photo is just of the label. Evri are rubbish here I’ve had 3 deliveries from 2 other companies not delivered by them and the other they left in the farmers chemical barn. They do have my number don’t they? I really don’t know why they don’t call. I don’t think there’s anything either of us can do on a Sunday night. Could you sort out on Tuesday and let me know? I am available on Tuesday until 11.30am then around on Wednesday or you can email me if needs be. Thank you again for calling it’s much appreciated and a nice surprise to get some customer service. Best wishes Nicole”

“Hello there no problem at all. I cannot help you with Evri I’m sorry to say as we have no tracking information it is sent to you directly by them and you are the only one due to data protection that can talk to them about where the parcel has been left on your property, this would be the quickest course of action to locate your parcel. I’m extremely sorry for the inconvenience. Please feel free to call me if you need anything else. Have a great bank holiday.“

We wish you the best of luck on your low carb journey

Regards
Terry
KetoChefs


Bedømt til 2 ud af 5 stjerner

Late deliveries and rude support

Ordered trayback and cake and paid the obligatory next day delivery charge. After 4 days still hadn’t received my package. Contacted the company by email and they told me that they could do nothing about it I should contact the courier, contacted the courier they told me to contact the company. The goods arrived this morning and one package of trayback was completely inedible. Broken, soggy, mash mess. Contacted the company and asked for refund of obligatory postage and refund of damage goods cost. Photos sent with email to show damage. Their reply was to say I should read the terms and conditions and that they would not be refunding any of my request. Completely unhelpful and curt to the point of rude in their reply.

18. april 2024
Uopfordret anmeldelse
Ketochefs-logo

Besvarelse fra Ketochefs

Hi Susan,

firstly thank you for your order.

I completely understand how frustrating delayed parcels can be but this is completely out of our control and we are in the hands of the courier once the parcel leaves our kitchen.

You did indeed send a picture to my team and the tray bake was sliced into eight portions and one portion was missing from the top right corner perfectly cut out following the cutting line.

you did ask for a refund and Jade was not rude or curt but simply let you know that's not part of our policy i copied the exact reply underneath this response. Not sure where she told you to go read the T&C's part is? you also forgot to mention she offered you a free replacement with your next order.
I would also like to point out you did not pay for next day shipping you paid for Express Shipping which is our only shipping option and is not labeled as "next day"

we can not contact the courier for you as it requires the tracking number which is sent directly to you via the courier and not to us and your personal data which we are not approved to use or submit to a third party again for data protection this was also explained to you by Jade the day before.

Hi Susan,

Sorry, we don’t offer refunds as per our terms and conditions.

We are happy to add a replacement to your next order free of charge

Regards
Jade
Ketochefs

we wish you the best of luck on your low carb way of eating

regards

Terry
Owner
Ketochefs

Bedømt til 5 ud af 5 stjerner

High Quality. Happy Customer

Having lost 40kg on a low carb diet one of the many things I miss is Bread.
I first discovered this product via a well known online retailer.
I have to say; it does exactly what it says on the packet. I am incredibly happy with the product and the variety available.
As part of my low carb diet, this is ideal and perfect as a “Bready” treat when I fancy one.
Top marks to Keto Chefs from a happy and now loyal customer.

29. marts 2024

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