Informative and patient advisors. Helped me get on the property ladder 4 years ago and have recently secured me a lower interest rate. Always stay in touch to make sure finances are manageable. Great... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The Lady i spoke with was exceptionally helpful. She put me at ease, even helped me set up the online portal and went through the user interfaces on the portal explaining where i can send documents to... Se mere
Informative advisors and patient. Very thorough with my options and helped me get on the property ladder 4 years ago and now have secured me with a lower interest rate. Faultless service throughout.
What an amazing experience! The case was a little bit complicated and there was small tech issues to boot also, some income not pulling through properly, loan little bit wrong from the DIP but Kensing... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Kensington is the UK’s leading non-bank specialist mortgage lender; offering a range of residential and buy to let mortgages through a network of mortgage brokers. Our 25 year heritage in specialist mortgages means that we understand better than most that no two people are the same. That’s why we create innovative mortgages with lending criteria that gives us the flexibility to meet the needs of the people the high street doesn’t cater for. We use a combination of data and human insight to look beneath the surface, and unlike mainstream lenders, who all too often rely on what the computer says, we use real people to make our decisions. It’s this ‘’head and heart’’ approach which is the key to what we call the #KensingtonDifference.
Kontaktoplysninger
PO Box 831, Redhill, RH1 9NJ, Storbritannien
- kensingtonmortgages.co.uk
4,6
Fremragende
8 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Just simple to use
9. juli 2026
Besvarelse fra Kensington Mortgages
Hi Abraham, we’re glad you found the online process easy to use. Thank you for sharing your feedback, Kensington.
The service was fantastic,Very helpful…
The service was fantastic,Very helpful and easy to understand.
10. juli 2026
Besvarelse fra Kensington Mortgages
Hi, we're so glad to hear that you had a good experience with us and that everything was clear and straightforward. Thank you, Kensington.
Besvarelse fra Kensington Mortgages
Hi Charles, it’s lovely to hear that our team has been friendly and quick to help. Thank you for your kind words, Kensington.
Our experience has been just phenomenal…
Our experience has been just phenomenal really, from the beginning till now the past two years have been smooth and seem less, a big thank you to the team for helping my family get our first home, and making life easy,
Lee
8. juli 2026
Besvarelse fra Kensington Mortgages
Hi Lee, thank you for sharing such lovely feedback. We’re delighted to have supported you and your family into your first home, and it means a great deal to know that you’ve continued to have a positive experience with us, Kensington.
It was straight forward and clear
3. juli 2026
Besvarelse fra Kensington Mortgages
Hi Fereydun, we’re pleased you found everything clear and easy to follow. Thank you, Kensington.
Besvarelse fra Kensington Mortgages
Hi Alistair, it’s great to hear that you found our system easy to use. We appreciate your feedback and look forward to working with you again. Thank you, Kensington.
No fuss, no hidden agenda just quality!
Straight forward application with no fuss! Quick decision!
12. juli 2026
Besvarelse fra Kensington Mortgages
Hi Nicholas, we’re delighted that everything was handled efficiently and without unnecessary complication. Thank you for your kind feedback, Kensington.
Great experience with Kensington…
Great experience with Kensington Mortgages — clear communication, helpful guidance, and a smooth process from start to finish. Really appreciated the professional support throughout.
8. juli 2026
Besvarelse fra Kensington Mortgages
Hi, we’re so pleased that you felt well supported and informed throughout. Thank you for sharing your experience, Kensington.
Besvarelse fra Kensington Mortgages
Hi Julian, it’s great to hear that managing your mortgage has been easy and straightforward. Thank you, Kensington.
Besvarelse fra Kensington Mortgages
Hi Kirthika, we’re really pleased that you had a good experience with our team. We hope to work with you again soon. Thank you, Kensington.
Avoid! Underwriters lie!
I am sat writing this as a person who is broken to the core following the buying/mortgage process. Kensington mortgages lie to you. I am a multiple business owner who has been discriminated against. I take a 50k salary via paye and my husband is in employment on 45k. If I was in employment we would fly through a mortgage. After jumping through so many hoops doing everything asked and providing everything asked answering back and forth questions on Friday I was told one last thing get another 10k off my dad as a gift and my offer would come today. It was my daughters birthday Friday and completely ruined due to this but I did as the underwriter asked and believed the promise. Today I am told application declined due to one of my company's not being profitable in the accounts and I have to pull out on a chain that has been in process for 3 months. How can you lie so blatantly? Build up peoples hopes! Put them and others through so much! I am going to the press and will share my experience that people would not believe its that wild! I will also be following the ombudsman report process as clearly your underwriters are not fit in their roles when they tell blatant lies.
13. juli 2026
Uopfordret anmeldelse
Besvarelse fra Kensington Mortgages
Hi Laura,
We're very sorry to read your review and to hear how upsetting this experience has been for you and your family. Thank you for taking the time to share your feedback with us.
We take the concerns you’ve raised seriously. Our Complaints Team is currently reviewing what happened, including the communication shared during the application process. We recognise how important it is that information shared by the teams that support our underwriters is clear, accurate and consistent.
We’re sorry again for the upset caused. A member of our Complaints Team will contact you directly to discuss the next steps.
Thank you, Kensington.
Been great so far
Been great so far. Always on hand to help whenever you call, was offered a deal to renew and even after taking new deal they sent a letter saying I could get an even better deal if I phone before my new deal start date, so I did and low and behold saved another nice amount on mortgage payment.
9. juli 2026
Besvarelse fra Kensington Mortgages
Hi, we’re delighted that our team helped you secure a better deal before it began. It’s great to know you’ve felt supported whenever you’ve contacted us. Thank you, Kensington.
Always quick and helpful when ever…
Always quick and helpful when ever there is a query. A friendly and efficient service.
Thank you
4. juli 2026
Besvarelse fra Kensington Mortgages
Hi Aisha, we’re pleased that our team has been friendly and helpful whenever you’ve needed us. Thank you, Kensington.
They kept me informed of all the process
5. juli 2026
Besvarelse fra Kensington Mortgages
Hi Paula, it’s good to hear that you were kept informed throughout. Thank you for your kind feedback, Kensington.
Kept me informed every step of the way…
Kept me informed every step of the way through my application. All relevant information was sent to me when it was supposed to. Can’t fault them at all.
4. juli 2026
Besvarelse fra Kensington Mortgages
Hi Glen, we’re delighted that you had a good experience and that everything went well. Thank you for your kind words, Kensington.
Always friendly and great service
Always friendly and great service. Fantastic mortgage company.
3. juli 2026
Besvarelse fra Kensington Mortgages
Hi Jamie, it’s lovely to hear that you're happy with the support from our team. Thank you, Kensington.
Absolutely fantastic from start to…
Absolutely fantastic from start to mortgage offer. Great broker support with a call from the assigned underwriter who helped me with the case so much so that we managed to gain an offer within 4 working days!
4. juli 2026
Besvarelse fra Kensington Mortgages
Hi Graham, we’re delighted that the support from your assigned underwriter helped secure an offer so quickly. We appreciate your feedback and look forward to working with you again. Thank you, Kensington.
Very reliable company
Very reliable company. I mostly use online for any transaction and it’s been great. They also respond within minutes to any query. Good company
4. juli 2026
Besvarelse fra Kensington Mortgages
Hi Mary, we’re pleased that our online service works well for you and that your had a good experience with our team. Thank you for sharing your kind feedback, Kensington.
Besvarelse fra Kensington Mortgages
Hi Solomon, it’s great to hear that you find our online portal easy to use. Thank you for your feedback, Kensington.
Very good company to deal with and…
Very good company to deal with and great communications.
2. juli 2026
Besvarelse fra Kensington Mortgages
Hi, we’re pleased that you found us easy to deal with and communication was clear. Thank you, Kensington.
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