I'm disgusted with Kenco. Coffee isnt cheap. It's been a proper exasperating run around trying to find Kenco cheap enough to keep consuming. Now, they give us less and 'top it up' with something less... Se mere
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I've nearly finished my last jar of the old recipe Smooth and I won't be buying more. The new recipe tastes bitter and smells burnt, and the gritty sludge it leaves at the bottom of the cup it gross.... Se mere
I absolutely agree with all the other recent complaints about the coffee. I have bought Kenco Rich for years, but I won’t be buying anymore. The new blend is disgusting! It’s bland, doesn’t dissolve,... Se mere
We’ve drank Kenco rich for a long long time, I noticed a change with the packaging a couple of months ago, red top, and the coffee tastes unpleasant, with a sediment always sitting at the bottom. I th... Se mere
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I'm afraid I agree with previous…
I'm afraid I agree with previous reviews; a disastrous change to the recipe making a cheaper flavour with the sludge at the bottom of my mug. Plus a cynical lower weight. Managed to buy one of the original jars of Kenko Rich and immediately noticed the marked difference.
They have tried to copy Milenco by…
They have tried to copy Milenco by mixing freeze dried instant with ground coffee. The result is muddy bitter coffee. That's me finished with Kenko after 15 years of loving it previously.
Stealth recipe change
I've drank Kenco Rich for decades. I really enjoy the flavour.
I cannot drink the microground coffees such as Millicano. I have Crohn's Disease (inflammatory bowel disease) and the presence of the coffee grounds causes my disease to flare up.
I'm very disappointed to discover Kenco Rich now contains coffee grounds. This was not marked on the new packaging and it's caused my condition to flare up.
It's extremely irresponsible to change the recipe and add extra ingredients without making this abundantly clear on the packaging. Had the coffee grounds been noted on the pack, I would not have bought it.
A very poor decision to alter what was…
A very poor decision to alter what was a very good coffee. Cheap packaging hasn't helped either. Won't buy again.
Kenco you've ruined your coffee
When something isn't broken why change it? I've been a Kenco really rich drinker for over 10 years. But I'm afraid I won't be doing from now on. The new style coffee is abysmal. It doesn't compare to your previous product, it's lost its rich flavour. It looks like mud and leaves a powdery sludge in the bottom of the mug. Time to find a new favourite coffee I'm afraid.
Used to be my regular instant jar
Used to be my regular instant jar , now it's dreadful smaller jar of dark brown bitter mud . Won't buy anymore.
Very disappointed
Very disappointed – Kenco has ruined a coffee I’ve bought for years.
I’ve been buying Kenco coffee for years and have always been a loyal customer, but whatever changes have been made to the recipe are a huge mistake. The new coffee tastes awful compared with the old one, and it even leaves a horrible slushy/gritty residue at the bottom of the cup.
If it wasn’t broken, why change it?
To make matters worse, the jars now contain 10g less coffee for the same price. So we’re getting less product, paying the same money, and the quality has noticeably gone downhill. That’s extremely disappointing for long-standing customers.
Kenco had a product people were happy to buy, and now you’ve changed it and risk losing those loyal customers. I certainly won’t be recommending it anymore and will be looking for an alternative.
Please bring back the old recipe and stop giving customers less for the same pric
I am really disappointed
I love the Kenco really rich coffee, I purchaaed the jar with the blue label and the red cap, it is absolutely disgusting, I feel like I am drinking clay, I have spent the morning trying to sieve the dust out of it!!! Barista my backside, just stick to what is loved!!!
What in hell have they done to Kenko…
What in hell have they done to Kenko coffee??….we have drunk it for years but it is now appalling and we will not be buying it any more…
What have u done this was my fav coffee…
What have u done this was my fav coffee .. it now un drinkable and leave brown sludge in bottom and doesn't stir in
Found piece of plastic in jar
Found piece of plastic in jar. Tried contacting kenco with their online form and they did not even respond they do not seem to be bothered by foreign objects in their jars
What have they done to kenco decaf…
What have they done to kenco decaf coffee. Tastes different and awful. Going to try clipper. How to contact kenco? Email to them gotvreturned aldo
Kenco rich has totally changed
kenco rich has totally changed. Red lid instead of the blue, 190g instead of 200g and the flavour is not the same. The black ‘sludge’ left in the bottom of your mug is very off-putting. We’ve drank Kenco for years but will be changing to a different brand now.
I have been drinking the red label…
I have been drinking the red label Kenco smoot coffee for approaching 20 years. Always my go to coffee. Then I buy the new style jar to find that the coffee itself tastes inferior, the jar holds less coffee and that it leaves a nasty brown sludge at the bottom and the rim of the cup.
Why oh why have you changed a much loved formula? I can only surmise that it’s to save money.
You’ve now lost a long time customer.
Come on Kenco- bring back our favourite coffee please!
Just awful
Just awful, you have destroyed my favourite coffee, Kenco rich, now bitter, weaker and leaves a nasty taste in the mouth and 10grams less. Not a happy bunny anyone found anything to replace it with.
The residue floating in the coffee and…
The residue floating in the coffee and at the bottom turns my stomach. Awful decision to change size of jars as well as the blend.
Kenco Rich is horrible now.
I’d been drinking Kenco Rich for over 15 years, now, rebrand to a different jar with 10g less coffee. Absolute rubbish. I have now started drinking Nescafé Alta Rica and wouldn’t touch Kenko again if it was free. Whoever made this change is not a coffee drinker. Awful stuff. 🤬🤬🤬
Kenco, you have ruined my coffee!
They have ruined my coffee! Unforgivable.
Not even worth a 1 star! I have used Kenco smooth for years and years, and now I am changing to another brand. It is just a disgusting sludge. Not the same taste at all and even the shrinkflation has annoyed me. The rebranding isn't good either. To add insult to injury there is 10g less per jar which equates to 5/6 cups and sold at a slightly lower price. What on earth were you thinking of? Now I have to find a coffee I like and probably waste more money.
So disappointing……..
I thought at first maybe I was imagining it but no the quality of Kenco has really gone down hill. I have been drinking this brand for many years and have been very happy with it. The new formulation is horrible and I will be looking for a new brand to replace it . What a shame, I can only imagine it has been done as a cost cutting measure. And don't think I did'nt notice the sneaky 5% shrinkflation too!
Absolute ruined what used to be a reliable, smooth coffee
Absolute ruined what used to be a reliable, smooth coffee. The new "jewel" jar design is just a cover-up for a terrible recipe change and blatant shrinkflation (the jar is now smaller at 190g).Whatever they have done to the blend has completely ruined the taste. It is incredibly bitter, but the worst part is the texture. It leaves a thick, dark, gritty sediment at the bottom of the cup that looks like muddy puddle water and tastes disgusting. Instant coffee is supposed to dissolve fully—I don't want a mouth full of grit at the end of my drink. After years of loyalty, I'm binning this jar and switching to a brand that actually dissolves. Avoid.
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