Never really had an issue however pricing/retention miles off the pace. £35 for 300Mbps ?...told ' yeah but this is a premium service ' .. implying other networks don't provide a premium service. Will... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Rang Kcom to sort broadband connection. Call answered straight away. Staff very professional, every thing was explained, choice of date and time for connection at house to suit and very reasonably pri... Se mere
Virksomheden har svaret
received an email from KCOM that our contract was coming to and. My wife and I visited the Hull city centre KCOM building/reception. We were dealt with quickly by the female receptionist who explained... Se mere
Virksomheden har svaret
Matt and Jake just completed the install at my 84 year old grandmas house. They went above and beyond trying to make sure they made minimal aesthetic changes to her drive, as she’s quite particular ab... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
KCOM is one of the longest-established internet service providers in the UK, connecting both businesses and residential customers and investing in better digital solutions for everyone.
Kontaktoplysninger
37 Carr Lane, HU1 3RE, Hull, Storbritannien
- 01482 602555
- question@kcom.com
- kcom.com/home
4,2
God
4 t anmeldelser
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Good package offered
Good package offered. Explained in detail face to face the procedure for changing. Everything confirmed by email almost instantaneously.
24. april 2026
Uopfordret anmeldelse
Besvarelse fra KCOM
Good morning Stephen,
We’re so pleased to hear this. Thank you for choosing us.
Kind regards, Ella.
The website is easy and seamless to…
The website is easy and seamless to make your order. Very detailed and you can order your broadband within minutes at ease.
23. april 2026
Uopfordret anmeldelse
Besvarelse fra KCOM
Good morning Chibueze.
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Kind regards, Ella.
Engineer arrived quicker than expected…
Engineer arrived quicker than expected which in my case was ideal. She completed the fault very professionally a credit to Kcom engineers
9. april 2026
Uopfordret anmeldelse
Besvarelse fra KCOM
Good morning Stephen.
Your feedback made our day - thank you for sharing it.
Kind regards, Ella.
Without the help from your agent I…
Without the help from your agent I would just have cancelled. However he was excellent and fed me through the system.
9. april 2026
Uopfordret anmeldelse
Besvarelse fra KCOM
Good morning Jean.
We’re so pleased to hear this. Thank you for choosing us.
Kind regards, Ella.
Besvarelse fra KCOM
Good morning Diane.
Thank you for your review. We’ve requested your contact details so we can follow up directly. If you’d prefer, you’re also welcome to get in touch with us.
Kind regards, Ella
The setup by Kcom couldn’t have been…
The setup by Kcom couldn’t have been more straightforward and easy to arrange. Internet performance to date has been excellent.
8. april 2026
Uopfordret anmeldelse
Besvarelse fra KCOM
Good morning Tim.
It’s wonderful to hear you’re happy. Thanks for letting us know.
Kind regards, Ella.
Appaling treatment of my elderly mum by…
Appaling treatment of my elderly mum by KCOM. Since January, they have been overbilling her ,claiming her data usage has increased. She has no smart TV, and is not on social media. KCOM have acknowleged via email in Feb that there is a technical problem causing this. But nothing has been done to resolve this and she gets constant emails telling her she is over the limit and will be charged for this . This is causing her a huge amount of stress and anxiety. They now claim she is using a VPN which is increasing her usage by 30%. She has no idea how to connect a vpn! Shameful treatment of vulnerable customers.
22. april 2026
Uopfordret anmeldelse
Besvarelse fra KCOM
Good morning.
Thank you for taking the time to share your comments. We’ve requested your contact details and would be happy to speak with you directly.
Kind regards, Ella.
Greg and Jason
Greg and Jason arrived on did installation smoothly and efficiently.
They were both so polite and friendly.
22. april 2026
Uopfordret anmeldelse
Besvarelse fra KCOM
Good morning Frank.
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Kind regards, Ella.
Easy transfer from existing provider to…
Easy transfer from existing provider to KCOM
14. april 2026
Uopfordret anmeldelse
Besvarelse fra KCOM
Good morning Helen.
Your feedback made our day - thank you for sharing it.
Kind regards, Ella.
Great experience with Blake and Ellis…
Great experience with Blake and Ellis yesterday who came to connect us up with KCOM. Came up with a great solution to a tricky access problem, no fuss, just thought about it and made the best job of it. Efficient, pleasant, tidy workers, explained things really and happy to help, just very nice with customers. System was very easy to set up and worked immediately. My husband also had a very experience on a call to KCOM later that evening.
21. april 2026
Uopfordret anmeldelse
Besvarelse fra KCOM
Good morning Gerry.
We’re so pleased to hear this. Thank you for choosing us.
Kind regards, Ella.
💩 CON ARE THE MOST UNRELIABLE EXPENSIVE…
💩 CON ARE THE MOST UNRELIABLE EXPENSIVE PHONE COMPANY IN THIS COUNTRY THEY ARE USELESS AND TOTALLY RUBBISH SO THE USELESS COMPANY CHARGES £70 FOR THEIR LIGHTSTREAM SERVICE ITS DEADSTREAM SERVICE AS MOST OF THE TIME IT DOESNT EVEN WORK SO SAY CALL AN ENGINEER OUT FOR A FAULT THEY WONT TURN UP AND YOU RING THEM UP HAVING A GO AT THEM!
HOW 🤔 DO YOU STOP ✋️ THIS WELL YOU PLACE A LOVELY LITTLE CEASE ORDER WITH BT AND 😀 THEY GET YOUR NUMBER AND CANCEL YOUR SERVICE WITH 💩CON AND FOR HALF WHAT YOU WERE PAYING THEM FOR BROADBAND YOU GET 1GB FULL FIBRE BROADBAND TELEPHONE ☎️ SERVICE AND DIGITAL TV 📺 AND SAVE AN ABSOLUTE FORTUNE ON EVERYTHING ELSE SO PHONE BT NOW ON 0800 800 150 AND PLACE THE LOVELY LITTLE CEASE ORDER AND YOU NEVER EVER USE KRAPPY 💩CON EVER AGAIN SO DO IT NOW AND NEVER USE THESE RIP OFF MERCHANTS EVER AGAIN!
23. august 2025
Uopfordret anmeldelse
The customer service was excellent
The customer service was excellent. The assistant I spoke with was very helpful and knowledgeable and sorted what needed sorting perfectly
21. april 2026
Uopfordret anmeldelse
Besvarelse fra KCOM
Good morning Kate.
It’s wonderful to hear you’re happy. Thanks for letting us know.
Kind regards, Ella.
Fantastic customer service.i needed to…
Fantastic customer service.i needed to swap from one broadband provider to another.it couldn't be easier.very polite and understanding.everything was explained. I can't wait to get a great service provider.
21. april 2026
Uopfordret anmeldelse
Besvarelse fra KCOM
Good morning Anthony.
Your positive comments mean a lot to us - thank you.
Kind regards, Ella.
I returned to KCOM and I am very…
I returned to KCOM and I am very pleased I did service and communication was helpful and pleasant
9. april 2026
Uopfordret anmeldelse
Besvarelse fra KCOM
Good morning Allan.
We’re happy to know you’re satisfied. Thank you for your support.
Kind regards, Ella.
Ellis and Blake from KCOM came out to…
Ellis and Blake from KCOM came out to connect our internet, and I’ve got to say, they were both spot on.
Really respectful, easy to talk to, and just got on with the job without making a fuss. They explained what they were doing in a straightforward way, didn’t overcomplicate anything, which I appreciated.
Everything was set up properly, working as it should, and they left things tidy after. Just a genuinely pleasant experience from start to finish.
Nice to deal with people who are well mannered and take a bit of pride in what they do.
21. april 2026
Uopfordret anmeldelse
Besvarelse fra KCOM
Good morning John.
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Kind regards, Ella.
Greg and Jason arrived on time were…
Greg and Jason arrived on time were highly efficient and helpful. A hassle free experience
16. april 2026
Uopfordret anmeldelse
Besvarelse fra KCOM
Good morning Andrew.
Your feedback made our day - thank you for sharing it.
Kind regards, Ella.
We were visited by Matt & Jake on…
We were visited by Matt & Jake on Monday 20th April to finish the installation. Both guys were totally respectful of our property and made the installation extremely efficient. Matt went through everything with us as being pensioners and not very savvy with technology anything we were not sure of he explained in detail. We were totally impressed and happy with the service we received as we never received this level of service from our previous provider. We would definitely recommend you to family and friends.
20. april 2026
Uopfordret anmeldelse
Besvarelse fra KCOM
Good morning Kim.
Your positive comments mean a lot to us - thank you.
Kind regards, Ella.
verry good on phone to setup
11. april 2026
Uopfordret anmeldelse
Besvarelse fra KCOM
Good morning Kate.
We’re so pleased to hear this. Thank you for choosing us.
Kind regards, Ella.
It was an easy set up and at very good…
It was an easy set up and at very good value for money
18. april 2026
Uopfordret anmeldelse
Besvarelse fra KCOM
Good morning David.
Your feedback made our day - thank you for sharing it.
Kind regards, Ella.
Very good standard of work and very…
Very good standard of work and very polite and knowledgeable well pleased
17. april 2026
Uopfordret anmeldelse
Besvarelse fra KCOM
Good morning Dave.
We’re so pleased to hear this. Thank you for choosing us.
Kind regards, Ella.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.