We had Matt and Jake install our fibre optic broadband. Consulted well with us to work out the best route into the property and were quick and efficient. Ensured all our devices were working after cha... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
A very easy and smooth transaction with friendly staff. Made changeover very easy especially kcom informing my old supplier of my defection. Went for top package with 2 routers and saved approximately... Se mere
Virksomheden har svaret
Outdated false advertised packages to lure you in thinking they're helping with discounts... my package advertises as over £70 per month, discounted down to £50. For 900mbps down and 500mbp... Se mere
Virksomheden har svaret
Advisor help was fantastic, gave me various options to upgrade. Also got 2 new routers free of charge. Changing over to new routers was simple and easy to do. Internet capped is fantastic and fastest... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
KCOM is one of the longest-established internet service providers in the UK, connecting both businesses and residential customers and investing in better digital solutions for everyone.
Kontaktoplysninger
37 Carr Lane, HU1 3RE, Hull, Storbritannien
- 01482 602555
- question@kcom.com
- kcom.com/home
4,3
Fremragende
4 t anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent
Just had KCOM, only took just over an hour. Special mention to Matt and Jake who installed everything, great customer service, thanks again Matt! Highly recommend
11. juni 2026
Uopfordret anmeldelse
Besvarelse fra KCOM
Good morning Carly.
We’re happy to know you’re satisfied. Thank you for your support.
Kind regards, Ella.
Great Customer Experience
On time, took me through step by step, great couple of guys who took pride in their work with a smile
11. juni 2026
Uopfordret anmeldelse
Besvarelse fra KCOM
Good morning Dave.
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Kind regards, Ella.
Super helpful and very fast and easy
Super helpful and very fast and easy
11. juni 2026
Uopfordret anmeldelse
Besvarelse fra KCOM
Good morning Justine.
Your feedback made our day - thank you for sharing it.
Kind regards, Ella.
The staff at kcom are always polite and…
The staff at kcom are always polite and will do there best to help you with any prpblem you have.great company and staff.
10. juni 2026
Uopfordret anmeldelse
Besvarelse fra KCOM
Good morning Alan.
We’re so pleased to hear this. Thank you for choosing us.
Kind regards, Ella.
Had our internet installed today by…
Had our internet installed today by Matt and Jake. Both were very efficient and polite.
I had to be out and the guys ensured that the job was finished by time I had to go they even sorted the app on my phone as I’m not very good with stuff like that.
Definitely a pleasure to have them fit the equipment and nothing was too much trouble. You couldn’t tell where they had been once finished.
A credit to KCOM thanks guys
9. juni 2026
Uopfordret anmeldelse
Besvarelse fra KCOM
Good Afternoon,
Thank you for sharing your experience - we’re glad it’s been a good one.
Many thanks,
Adrian
Broadband Choice
Looking for a faster broadband at competitive prices and local call centre Kcom ticked all the boxes for me.
8. juni 2026
Uopfordret anmeldelse
Besvarelse fra KCOM
Good Afternoon,
We’re grateful for your support and thrilled you’re enjoying our service.
Many thanks,
Adrian
Speed are fantastic very helpful and…
Speed are fantastic very helpful and there we fantastic with my 2 year old daughter
2. juni 2026
Uopfordret anmeldelse
Besvarelse fra KCOM
Good Afternoon,
Your positive comments mean a lot to us - thank you.
Many thanks,
Adrian
KCOM is the best.
KCOM has proven to be a reliable and caring service. Especially getting older, technology can be confusing but KCOM are patient and kind. I came back to them after trying one of the new providers and tell all my friends, that KCOM is the best service around. I’ve been back with them a year now and when my contract came to an end, found once again the help and advice I was given, is second to none. I’m a very happy customer.
31. maj 2026
Uopfordret anmeldelse
Besvarelse fra KCOM
Good Afternoon,
Thank you for your kind words - we’re delighted you’re happy with our reliable and caring service.
Many thanks,
Adrian
Reliable network reliable engineers and…
Reliable network reliable engineers and work carried out as promised
1. juni 2026
Uopfordret anmeldelse
Besvarelse fra KCOM
Good Afternoon,
We’re so pleased to hear this. Thank you for choosing us.
Many thanks,
Adrian
Besvarelse fra KCOM
Good Afternoon,
We’re happy to know you’re satisfied. Thank you for your support.
Many thanks,
Adrian
Fantastic experience with k com
Fantastic experience with k com.
Quick to answer the call. Questions answered, fast service and advice. Prompt appointment and book in. Set up direct debit without issue really polite and pleasant. Completely different experience to sky. I would recommend kcom any day over other broadband providers. Great customer service, local staff and efficiency
8. juni 2026
Uopfordret anmeldelse
Besvarelse fra KCOM
Good Afternoon,
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Many thanks,
Adrian
KCOM we're cheaper than previous…
KCOM we're cheaper than previous supplier. The download and upload speeds were excellent and way faster than previous provider.
Recommended.
8. juni 2026
Uopfordret anmeldelse
Besvarelse fra KCOM
Good Afternoon,
Your positive comments mean a lot to us - thank you.
Many thanks,
Adrian
Besvarelse fra KCOM
Good Afternoon,
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Many thanks,
Adrian
I had problems with my account due to…sky
I had problems with my account due to Sky trying to get me to order every product they sold, Victoria at KCOM made sure my KCOM account was still secure and up and running, also Matt from tech support was able to help me with my buffering problems and broadband speeds, both were very helpful and polite, and able to sort out my problems.
8. juni 2026
Uopfordret anmeldelse
Besvarelse fra KCOM
Good Afternoon,
It’s wonderful to hear you’re happy. Thanks for letting us know.
Many thanks,
Adrian
Excellent service from Matt & Jake!
Matt and Jake installed our KCOM broadband today and they were absolutely brilliant. They were professional, efficient, and made the whole process completely hassle-free. Both of them are a absolute asset to the company. Couldn’t be happier with the service! thank you both, Margarita & Craig 🤩🤩🤩
5. juni 2026
Uopfordret anmeldelse
Besvarelse fra KCOM
Good Afternoon,
Thank you for sharing your experience - we’re glad it’s been a good one.
Many thanks,
Adrian
Outdated false advertised packages to…
Outdated false advertised packages to lure you in thinking they're helping with discounts... my package advertises as over £70 per month, discounted down to £50.
For 900mbps down and 500mbps up.
When we see others offering 2.3Gbps for £30 per month with its annual increases for the next 5 years is STILL cheaper than Kcom.
And provides you with actual wifi6 routers, not cruddy amazon eero wifi boosters (boosting a slow service signal isn't going to improve anything)
Dedicated download speeds and uploads, not overall speeds split and shared, each is their own.
Kcom for decades have been relying on having the monopoly in hull, now we have new providers, offering over 2x the service at a fraction of the cost kcom would charge.
3. juni 2026
Uopfordret anmeldelse
Besvarelse fra KCOM
Good Afternoon,
Thanks for your feedback. We’d like to discuss this with you directly and have requested your contact information. Please feel free to reach out to our team on https://www.kcom.com/home/contact-us/
Many thanks,
Adrian
I had a full instal at my new address
I had a full instal at my new address. Both engineers were very good and helpful. They put the router and did the external wiring to my expectations. They did a really good job and pleased with the service.
28. maj 2026
Uopfordret anmeldelse
Besvarelse fra KCOM
Good Afternoon,
We really appreciate your feedback and are glad we could help.
Many thanks,
Adrian
Very helpful to my needs of usage of…
Very helpful to my needs of usage of internet
3. juni 2026
Uopfordret anmeldelse
Besvarelse fra KCOM
Good Afternoon,
It’s wonderful to hear you’re happy. Thanks for letting us know.
Many thanks,
Adrian
Arrival time was between 8 and 12 and…
Arrival time was between 8 and 12 and they arrived at half eight.
By ten they were finished and I was online.
Friendly helpful gents and I was online straight away.
Minimal disruption and very efficient
26. maj 2026
Uopfordret anmeldelse
Besvarelse fra KCOM
Good Afternoon,
We’re happy to know you’re satisfied. Thank you for your support.
Many thanks,
Adrian
Matt and Jake were very efficient and…
Matt and Jake were very efficient and friendly and informed us at each stage of the installation. Great upload and download speeds. Would recommend KCOM to other broadband users.
3. juni 2026
Uopfordret anmeldelse
Besvarelse fra KCOM
Good Afternoon,
Your positive comments mean a lot to us - thank you.
Many thanks,
Adrian
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