We had Matt and Jake install our fibre optic broadband. Consulted well with us to work out the best route into the property and were quick and efficient. Ensured all our devices were working after cha... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
A very easy and smooth transaction with friendly staff. Made changeover very easy especially kcom informing my old supplier of my defection. Went for top package with 2 routers and saved approximately... Se mere
Virksomheden har svaret
Outdated false advertised packages to lure you in thinking they're helping with discounts... my package advertises as over £70 per month, discounted down to £50. For 900mbps down and 500mbp... Se mere
Virksomheden har svaret
Advisor help was fantastic, gave me various options to upgrade. Also got 2 new routers free of charge. Changing over to new routers was simple and easy to do. Internet capped is fantastic and fastest... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
KCOM is one of the longest-established internet service providers in the UK, connecting both businesses and residential customers and investing in better digital solutions for everyone.
Kontaktoplysninger
37 Carr Lane, HU1 3RE, Hull, Storbritannien
- 01482 602555
- question@kcom.com
- kcom.com/home
4,3
Fremragende
4 t anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Just renewed my Broadband package from… 500 mbps to 900 mbps.
Just renewed my Broadband package from 500 mbps to 900 mbps with the price staying at the slightly cheaper then my old package which was going to rise to £70 per month. No brainer.
3. juni 2026
Uopfordret anmeldelse
Besvarelse fra KCOM
Good Afternoon,
It’s wonderful to hear you’re happy. Thanks for letting us know.
Many thanks,
Adrian
Jordan & Sam
Jordan & Sam installed our new WiFi today. It was a tricky installation but they were thoroughly professional throughout and gave us great advice. I would highly recommend.
3. juni 2026
Uopfordret anmeldelse
Besvarelse fra KCOM
Good Afternoon,
Your feedback made our day - thank you for sharing it.
Many thanks,
Adrian
Besvarelse fra KCOM
Good Afternoon,
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Many thanks,
Adrian
Friendly and helpful service
Great to talk to a real person straight away. Helen was able to answer all my questions and alleviate my concerns about switching. Friendly and helpful service.
3. juni 2026
Uopfordret anmeldelse
Besvarelse fra KCOM
Good Afternoon,
It’s wonderful to hear you’re happy. Thanks for letting us know.
Many thanks,
Adrian
Person I spoke to didnt seem like he…
Person I spoke to didnt seem like he was reading from a script it was like speaking to someone I knew and he was very helpful
3. juni 2026
Uopfordret anmeldelse
Besvarelse fra KCOM
Good Afternoon,
Thank you for sharing your experience - we’re glad it’s been a good one.
Many thanks,
Adrian
Besvarelse fra KCOM
Good Afternoon,
We're so please to hear this, Thankyou for choosing us.
Many thanks,
Adrian
My experience has only been positive as…
My experience has only been positive as a new customer
22. maj 2026
Uopfordret anmeldelse
Besvarelse fra KCOM
Good Afternoon,
We’re happy to know you’re satisfied. Thank you for your support.
Many thanks,
Adrian
Easy to use website for arranging an…
Easy to use website for arranging an internet connection during a house move
2. juni 2026
Uopfordret anmeldelse
Besvarelse fra KCOM
Good Afternoon,
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Many thanks,
Adrian
Great customer service for our house…
Great customer service for our house move - basically plugged from one house to another!
29. maj 2026
Uopfordret anmeldelse
Besvarelse fra KCOM
Good Afternoon,
Thank you for sharing your experience - we’re glad it’s been a good one.
Many thanks,
Adrian
Been with kcom lifetime and can't…
Been with kcom lifetime and can't normally fault the service. but when I had a technical issue with my broadband it took lots of phone calls and lots of repeating myself and troubleshooting steps . I was advised by one call handler its not there problem and to maybe go buy s third party router out my own money. Technical support call center need more training in listen to customers and not repeating same troubleshooting steps as previously technical advisor. I was then contacted by a customer service assistant due to the amount of calls made to technical support. I had a engineers pro appointment who did few checks on his laptop and then said it must be the ethernet cable to the router is the problem but the call center said the ethernet is fine many time. More training for technical support needed
15. maj 2026
Uopfordret anmeldelse
Besvarelse fra KCOM
Good afternoon Matty.
We appreciate your feedback. We’ve requested your contact information so we can help resolve any concerns. You can also reach out to us directly.
Kind regards, Ella.
Blake and Ellis were friendly and…
Blake and Ellis were friendly and efficient- great job
29. maj 2026
Uopfordret anmeldelse
Besvarelse fra KCOM
Good morning Rachel.
Thank you for sharing your experience - we’re glad it’s been a good one.
Kind regards, Ella.
Besvarelse fra KCOM
Good morning Jamie.
We really appreciate your feedback and are glad we could help.
Kind regards, Ella.
It was uncomplicated to sort out
I had to set up internet to work from home, I discussed with the agent the minimum speeds i would need and they outlined the best options for me which where reasonable compared with mobile internet prices.
I went in to the building and after providing my details, about 10-15 minutes later after hearing the terms i had my eero ordered and there was no upfront costs and they gave me 14 days to try it out and decide if the package worked for me.
19. maj 2026
Uopfordret anmeldelse
Besvarelse fra KCOM
Good morning Lee.
It’s wonderful to hear you’re happy. Thanks for letting us know.
Kind regards, Ella.
Matt and Jake came to install my wifi…
Matt and Jake came to install my wifi etc today, fab lads, in and out no mess, helped me with the app and set up, thanks
29. maj 2026
Uopfordret anmeldelse
Besvarelse fra KCOM
Good morning Sarah.
Your positive comments mean a lot to us - thank you.
Kind regards, Ella.
Moving my account
I require to move my account to a new address and spoke with a lady on the phone. She was extremely helpful and very happy to assist me with the details of moving it and booking the new installation. She explained everything and ensured that I understood what I was to do and what the engineer would do. Brilliant customer service.
29. maj 2026
Uopfordret anmeldelse
Besvarelse fra KCOM
Good morning Anthony.
We’re happy to know you’re satisfied. Thank you for your support.
Kind regards, Ella.
Greg and Thomas were brilliant
Greg and Thomas were brilliant, fast, knowledgeable and friendly.
Thank you to them
29. maj 2026
Uopfordret anmeldelse
Besvarelse fra KCOM
Good morning Pete.
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Kind regards, Ella.
The install and network guys were…
The install and network guys were excellent. Really informative and tidy workers.Matt and Jake
29. maj 2026
Uopfordret anmeldelse
Besvarelse fra KCOM
Good morning Dean.
Your feedback made our day - thank you for sharing it.
Kind regards, Ella.
Kcom fitted my internet connection
Kcom fitted my internet connection. Corrispondance all the way through explaining each part. Engineer came when expected. He was polite, helpful and professional. Easy to connect via my phone and highly satisfied with results.
22. maj 2026
Uopfordret anmeldelse
Besvarelse fra KCOM
Good morning Mrs Davies.
We’re so pleased to hear this. Thank you for choosing us.
Kind regards, Ella.
Very professional
Very professional, very courteous, ended call feeling happy that all will go well
29. maj 2026
Uopfordret anmeldelse
Besvarelse fra KCOM
Good morning Ricky.
Thank you for your kind words - we’re delighted you’re happy with our service.
Kind regards, Ella.
Good website and easy to set up
28. maj 2026
Uopfordret anmeldelse
Besvarelse fra KCOM
Good morning Tob.
Your positive comments mean a lot to us - thank you.
Kind regards, Ella.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.