KBDfans Anmeldelser 

I ordered a keyboard kit that came with a defective PCB (half of the RGB lights do not work), so I contacted KBDFans via the chat on their site. Alice was my support contact, and she was understanding and extremely helpful in resolving my case. She followed up in a timely manner with a tracking number for the replacement PCB, as well as checking in to make sure I received my package. The replacement PCB works as intended, and I was able to finish building out my new keyboard. Thank you Alice for your assistance! I would shop at KBDFans again for my next keyboard needs.

I was struggling with the firmware on my new Odin keyboard. Leila with customer service dealt with my nagging over several days and continued to work with me to finally resolve the issue. Really above and beyond customer service. Big thanks again to Leila and the team, you all make great products and have even better support.

Wayne contacted me and fixed my issue within minutes! He was pleasant and fast. Pretty much the easiest experience I've ever had with any customer service situation. Thank you Wayne!!!

Fantastic customer service. I've wanted to change my options for my order after placing it, and they were extremely responsive via the live chat. The entire process was fast and painless. I also love their product offerings.

Alice was very patient and helped me with my issue with my board. They gave me informative information and possible solutions and it was very helpful and stress free.

Alice was super helpful and quickly resolved the issue.

I spent $500 ordering a custom pre-assembled Tofu65 keyboard from KBD 3-4 months ago. I have had constant issues with this keyboard since I got it. From the keys not responding on PC start-up as well as a damaged switch/stab which leaves my backspace key stuck/repeating. Customer service is little to no help, sending me youtube videos on how to disassemble and rebuild my own keyboard to fix it (I am not tech-savvy enough to do this), telling me to just take it somewhere to get it fixed, and being very short with responses. I asked multiple times if they could just repair the keyboard for me, and they say they can't because their repair service is "located internationally" and it's "expensive" so it seems they have no warranty or service to repair the keyboard. If I could go back I would not order from this site again.

Wayne helped me fix my keyboard he was very quick and did a wonderful job!

Amazing Customer Service, Instant replies, High quality products, and Keyboard came in only 3 days.

Needed to combine orders due to some of them having in stock items and some GB items, and Alice kindly managed to do that so the in stock items could ship fast. Great support!

I bought the keyboard DIY kit and the keycaps except for the cat paw ones from you guys. The keycaps are nice. KAT profile is interesting. They are "soft" and very quiet. I did not need to put anything between the PCB and the case (no foam, no rubber). This is an awesome keyboard... it was hard to build because my hands are shaky and the screws are small, but that is irrelevant. It feels solid, it sounds great!! I really enjoyed this. It was my first time building it. I will be building a tofu65 for myself with Gateron Black Inks. I am probably going to just use the same pudding caps that I was using on my old cooler master keyboard. Thank you again for the excellent service.

KBDfans has excellent service and quality products at reasonable prices. If you are starting to build your own keyboards then start here. Don't get yourself into the group buys until you find your passion. Don't spend 300+ (okay.. the bella kit was 300+ but there was more to it as the build was for my gf and she loves cats).

Edit: I just saw bad reviews.. does not make sense. Yes. It takes two weeks for packages to enter the USA from China.. this is actually common knowledge and if you order anything from China to the US you'll know it takes forever. Sorry about your kid's christmas but I'm sure he will understand that the package is coming if you learn simple international conventions regarding import and export... asking for your money back because foreign policy sucks makes no sense.

Hey, I just wanted to quickly reach out and let your guys know that KBDfans has really provided me with great service. This is was my first time ordering a custom keyboard. So I made some mistakes and had to make adjustments, they are been extremely patient and helpful all the time

This has to be the worst company I have ever ordered from, the shipping took 2 weeks for my package to even get to the US, after that my package got lost and I asked for a refund but they said they had to do a 2 week investigation before I could get a full refund. And the worst part is that it is Christmas eve and I am waiting for my package to come as it was a Christmas gift for my son. If they had just refunded me the money I could have easily bought the keyboard from another site for a bit more with 2 day shipping. This is a horrible company and I highly recommend you to steer clear of their site and buy from different sites.

My order was a KBDfans D65 Kit with accessories.
A fair review.
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Keyboard: very good finish, no dents, one thing about screws, they are bit dry to when screwing in to the hard case (scratchy), I applied a soft layer of Krytox to the screws and it works smoothly. Case is aluminum and bit of heavy, but sturdy. One thing I would love to see is the back weight (D65 KBDfans brass plate) to use cup head 6-bobes recess screws but they use Phillips screws, KBD. please. update. You actually mentioned it from your online manual that the Kit (should) come with cup head 6-bobes recess screws.

Brass plate: nice finish and sturdy.

PCB: RGB hotswap is well built with Kailh sockets, VIA compatible and easy to config.

Coiled Cable: well handmade overall, the aviator is metal case covered, however the 2 connectors to the Keyboard and PC are hard plastic covered (may losen in future when plug in and out multiple times), I expect them to be hard metal covered (like the aviator), would be much better. KBD please update these parts, overall color accents are nice.

Stabilizers: KBD has their "PC KBD stabilizers PCB screw in", with gold plated (wires and screws), mine are yellow-green color, nicely done to the PCB with gasket mount provided, paired with thick my PBT keycaps, they sound like pavement bricks (thocky to me).

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Package: tidy and safe, KBD did pump in foams to prevent damage, it's pretty nice, not much empty space inside the box, no rattle at all.

Delivery time: 1 month (I am in South East Asia). International Priority with FedEX, tracking ID provided.

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Thank you KBDJennifer for supporting me with Import Custom, fast and responsive.

Will come back to KBDfans?: Yes.

The keyboard will last less than a year. The wired connector will be LOOSE CONSTANTLY. Typing only for the keyboard to disconnect in the middle of doing anything with the keyboard.
The keyboard is CONSTANTLY being disconnected from the crappy low quality parts they use.
This is just the tip of the iceberg.
"designed in the usa
made in china"

maybe you should have let them design as well because your products are straight garbage
Buy from somewhere better.

I got a prebuilt keyboard from them and it's definitely well made. The company has amazing customer service as well and is great with communication. I am so happy with my keyboard :) I would recommend KBDfans for keyboard starters and veterans alike. I wish I could post a photo of my keyboard on here!

KBDfans sent my order using FedEx and for some unknown reason FedEx claimed my address was wrong and couldn't deliver the package (note: I was available and at my apartment all day waiting for the package to arrive and even received 3 other packages for my neighbors that day). At FedEx website there was a warning saying "Delivery exception: Incorrect address - Apartment/Suite number". After that, I checked my address numerous times but it was just right, no mistakes at all. So I followed the procedure they suggested under their website: emailed them and told them that the address was correct and they should simply try to deliver it again because I couldn't change the correct address to something else simply because they couldn't deliver it correctly. Then, I received a reply saying that they would contact the local FedEx facility and the warning from the FedEx page was replaced to "Waiting for new schedule delivery" or something like that. So I just waited for my package to arrive after that.
4 days later and the package didn't arrive, so I tried to check its status again and to my surprise there was a new warning saying "Unable to deliver shipment, returned to shipper." without even a second delivery attempted. Then, I contacted FedEx by phone and they told me they couldn't do anything for me and I should contact the KBDfans because they were the ones responsible for the package, not me.
I contacted KBDfans and they didn't care at all about the issue. They said FedEx were charging them the exact amount I payed for their products for the returning shipping costs and because of that I wouldn't get the items anymore. I tried to argue in a polite manner because in my mind it just don't make any sense that I simply lost around 60 euros because FedEx didn't find my apartment. I did everything right and got in touch with FedEx to say that the address was correct and they didn't try to deliver it again. I also tried to contact FedEx again by phone and they said that if this was their fault I was eligible to get a refund for the shipping costs but KBDfans should request it, not me. So, I contact KBDfans again and they didn’t bother doing anything. It seems like they are super fine at getting their items back and simply leave me with a 60 euros loss.
Then I got mad and said if they didn’t do anything I would leave them a bad review. After that they were a bit more polite with their messages but kept saying they couldn’t do anything else. I also asked KBDfans for a proof of the return shipping costs so I could at least know that they actually had to pay the 60 euros they claimed but they never did that nor were willing to back me up with FedEx to get the refund and later refund me too.
PS: FedEx was really efficient at finding my address to deliver the import taxes invoice (since they had the right address all along, of course). But I phone them again and they ended up saying I didn't need to pay for that since I didn't get the items so I only lost around 60 euros and not 85 in total...

About the support: The support takes a bit of getting used to, as you are rather switched between a bot communication and one of the employees. However, the employees try to find a solution to precise questions in English.
About the product quality: I have not found any faults or defects in my ordered products. The individual packages were securely packed to prevent any transport damage.
Delivery: I placed the order on 29.03.2021 and on 07.04.2021 it was by Fedex at my home. Even the arrival time was kept exactly and the package arrived on time.

Conclusion: Four stars because I find that the communication via chat on their site is a little room for improvement.
All in all, I would order here again.

I have ordered these mechanical keyboard parts: tofu 60% e white, blank white keycaps, dz60 rev2, 70 cherry MX black switches, and a PC plate 2U left shift, extra case feet, a tool for removing keycaps and switches. The processing of the order took more than the time it took to arrive. I used FedEx for the order. The parts were very well packaged. I don't have any problem with the order and with the experience. Everything went smooth, you just have to have some patience. It clearly takes some time to have the products arrive in Europe.

Best Customer Service!
I accidently ordered something on KBDFans and they responded very fast and solved the issue! Adam is a great guy! Props to him for responding to everyones issues!