KBDfans Anmeldelser 

Tech support was phenomenal, specifically Wayne. This was my first keyboard and was running into some troubleshooting. He gave me very extensive steps that were easy to follow and answered every question I had in an incredible manner. At first I was stressed out but his help is the reason this community is amazing.

I have received a new replacement case of the D60litePC version. My case had some molding issues on the brass inserts, KBDfans support team Jean was very helpful in every step of the way after getting all the information that they need.

The customer service on discord was extremely helpful with exchanging/ adding more items on an order, Adam from the customer service team on discord helped me and he made it really easy and straightforward when making changes to my order. 10/10 customer service in my opinion.

Bought a PCB from KBDfans, and unfortunately the first one was a DOA. It happens, so KBDfans helped me out and sent me a new one as soon as they could, even covering shipping and import costs. Great service!

My PBTfans Neon set had a defect on the up arrow key, so I reached out to KBDfans and they were so kind! Jean guided me from start to finish on what I could do to get a replacement key, and now I'm waiting for the key to arrive!

Thanks Jean and KBDfans!

Jean was the best guide for me that I could ever ask for! I gave him a lot of unnecessary work and probably made things more difficult for him than I needed to. I was really confused on my first build. But, he took the time to patiently help me through my purchase--rectifying many mistakes I made!

He was an awesome person throughout the whole process and I was incredibly happy to have him guide me through everything.

Just got my Tofu SE today and could not figure out how to flash my board with VIA and enable 1000hz polling, but Wayne walked me through it step by step and solved my problem easily. Thank you Wayne!

Jean helped me tons. I had a broken PCB and they helped through the whole process. Unfortunately the PCB got worse and completely stopped connecting, but they were able to ship out a new one right away. Got it within a few days. Quick and great service!

Wayne is a slow and understanding person, and step by step, we figured out the problem painlessly.

Admin and customer service were great! Very patience and prompt with response!

I recently purchased the Adam keyboard and was excited to use it for the first time.
During the building process I realized I was missing a switch (no big deal). I contacted the company and requested a switch. The company accused me of possibly losing it somewhere. I informed them that I have searched the entire area I built the keyboard, and found nothing. They told me they were sending extra switches.
Moving forward,
My monitor had not come in, so I hadn’t gotten the chance to use the keyboard after building it. Once I plugged it in, only half the keyboard was responding. I took it apart and rebuilt it, and still the same thing. I contacted the keyboard company and requested a return and a refund, and Instead of accepting my offer, they kept offering me solutions I did not want. Nor did they give me my 120$ back. I won’t be buying from this company in the future and I am disappointed in the customer service provided.

I purchased a DIY 65% keyboard and it came very quickly and shipped with as much bubble wrap and boxed super well. The shipment came within 2 weeks over seas to where I am located in the US. After putting it together I realized one of the keys in the pcb was not working. After debugging with the support on Discord the staff concluded that the pcb was faulty and sent over a brand new substitute pcb. The pcb was out of stock at the time, but the staff communicated it well and after a couple days a new one was shipped to me. The support staff is super communicative and very friendly and willing to work with you help solve your issues.

Thanks KBDFANS would purchase from this site again

TLDR; the support was super good, they wherer very helpful in chat and with them I was able to resolve my problem! Anyway I just wanted to say thanks so much beacuse the lady that helped me out in the support caht was really informative, she understude what was happening and she was also really patient.So Just know that with KBDfans support your coverd! :DD Good luck to you all and have a great day : )

So to start I was kinda dumb.... I was so happy when i got my new PCB and the first thing i did was plug it in. everything looked right but i though i had to flash it ( now i know that it already had the firmware on it so i did not have to flash it but yeah) and so I did... I did not eject it tho : 0 so after that my PCB was kinda dead. So with dead I mean that as soon as I pluged it in it would show up as a USB flash drive without me pressing the "reset" botton and I tried flashing it various times but the PCB would not revive. the RGB would not turn on and the VIA app would not regognise it at all. So with the support caht they helped me out on trying to flash it again with another file and then it stoped showing up as a flash drive unless i pressed the "reset" botton but it still did not work. I forgot to say that I mostly have Macs so I was doing everything in a Mac. Turns out that was the problem...In the support chat they told me to try in windows... so i got my 13 year old toshiba ( the only Windows computer I have), the lady helping me out was really patient with me while my old windows laptop took its sweet 20 min to turn on, So I flashed the PCB again and instantly... IT WORKED!

Great service! Have an order and opens after several month from receiving, found out that missing a pcb. They quickly send me another one!

Wide range of products with extremely fast shipping from China to EU within 5 days. The Customer Service was extremely helpful when I asked if I could add products to my existed order to avoid paying shipping double and even reminded me that the products I wanted to add and pay for, were in a bundle which I purchased they helped me to avoid "costly" a mistake even tho they could have made more money. That's what I call an outstanding customer service (they replied within one business day.) Shipping to EU cost 20$ so I will use it again but for larger orders (not up to them)

Their customer support was very good. I recommend shopping on their site.

Jean was fantastic and very helpful and responsive and deserves a raise

I'm new to mechanical keyboards and accidentally wiped my new pre-assembled & soldered tofu65. Alice at KBDFans was very patient and walked me through how to disassemble and manually reset the PCB and reflash the software. I've never seen customer service like this before and will be a KBDFan for life. Not to mention, their keyboard builds are the highest quality! Absolutely love mine, plan on buying many more in the future!