Karhu Anmeldelser 

Fast shipping, perfect fit shoes!

Goede website, goede service, snelle verzending. Ook correct terugbetaald (- 5euro zoals vermeld op de site) toen ik het te kleine paar moest terugsturen.

Shoes are perfect, delivery even came two days earlier than expected - I‘m really happy!!

I bought these Karhu sneakers while traveling in Spain, and they have honestly exceeded my expectations. They are very comfortable, stylish, and well made. I have worn them for walking around the city and they feel supportive without being heavy.

What I like the most is that they combine a classic design with great everyday comfort. They look good with casual outfits, but they also feel practical for long days of walking.

Overall, I’m very happy with my purchase and would definitely recommend Karhu to anyone looking for sneakers that are comfortable, unique, and beautifully designed.

Karhu has been one of my favorite sneaker brands for years. Great quality, fantastic colorways, and some of the best customer service I've ever experienced from any company.

It's refreshing to deal with a brand that is so responsive, helpful, and genuinely appreciates its customers. Five stars are simply not enough!

Amazing quality shoes with awesome and diverse designs!

This is a company that STANDS behind their product! Unwavering customer service support that is world class!

Several pair of shoes already bought, consistent quality over time

This was one of the best customer support experiences I had in a long time.
Email was replied in no time with the solution that positively surprised me, better say shocked me.
That is what separates the company from the bunch and how to keep old ones and gain new loyal customers.

Beautiful products, a real treat for your feet!
Fast delivery service. Very pleasant experience.

Super fast shipping. Reasonably priced. Kick ass shoes! They rock!

Erreur de taille de ma part mais le service client est disponible et assez rapide. Jolies baskets, bonne qualité

Very quick and good they also have wide feet sizes which is great

Great shoes, lightweight, comfortable and durable. I've had over 5 diffreent models. Only one pair, the Synchron 2.0, had a failure, but the after-sales support team were willing to give me a replacement and I'm very happy with the replacement.

They resolved my problem and I appreciate it

Quick, helpful and professional response from customer service.

Karhu sneaker company stands behind their products!! I recently contacted them about a defect in the sole of one of my sneakers. They were very accommodating and offered a new replacement of my choosing. NIck in customer service was a joy to communicate with and assist me in my selection. Great job Karhu and Nick!!

UPDATE: After 5 weeks, multiple emails, a formal complaint filed with the European Consumer Centre, and public posts on social media, I have finally been refunded.

The product never arrived and customer service was unresponsive for weeks. The issue was only resolved after significant public pressure.

I hope Karhu improves their customer service processes in the future.

-------

I am located in France. My order never arrived — lost by FedEx.
Karhu said they were waiting for news from their carrier, which is fair. But after 5 follow-up emails over two weeks, complete silence.
No refund, no replacement, nothing.

As a seller, delivering the goods — or refunding when they don't arrive — is their responsibility.

Avoid if you value basic customer service.

(For Karhu: purchase is #EU29149)

Purchased 2 pairs of new karhu synchron 2.0 hivo shoes second hand from a neighbor's estate sale. An avid runner, neighbor battled cancer before using either pair. Thought I'd help support family sale and they seemed like great shoes, even for my walking needs. Until I wore them, walking only, maybe 2 months, averaging 4 miles, 120 lbs. Then both soles cracked in the same spot, along the ball of the foot, same spot where rigid support piece ends. I contacted Karhu and assumed they would offer a solution, repair or replacement, particularly since these were $180 shoes (admittedly idk what neighbor paid...nonetheless that is the retail price). Nope. Received this reply:

Thanks for reaching out, and I’m sorry to hear about what happened.
Since the item wasn’t purchased through us or an authorized retailer, there isn’t much we’re able to do in this case. Additionally, this is an older model that is no longer in production.
That said, I’d be happy to offer you a 15% discount code to use on a future order through our website. Please let me know if you’d like me to set that up for you.
Best,
Nick

WHY in the world would anyone want to purchase another $180 pr of shoes from same brand when the first pair (and likely fate for the 2nd pair) quickly literally cracked in half??? That generous 15% discount for more garbage product?? What a joke. Zero quality in these karhu shoes, zero customer service in the karhu company. NEVER buy karhu!