JW Autos Anmeldelser 337

Brilliant efficient service

Short story: I know you might get drawn in by their good prices, but for your own sanity, avoid them completely. I spent 3 months trying to return a car, with the most non-existent customer service ever. They’re not signed up to The Motor Ombudsman either, and you’ll see why below.

Long story: I should have seen the warning signs when I walked in the dealership and all they were bothered about was selling me a warranty (which wouldn't have covered the fault with the car anyway) and a paint protection package, which is pointless on a car that's done over 50,000 miles.

I discovered a fault with the car within the first 30 days of ownership and could prove the issue was there before I purchased the car, so was legally entitled to return the car. Upon bringing this matter up with JW Autos, they refused to take the car back. I had to go and get the car inspected myself at my own cost (that they won't refund me for that either), only to then get told they want to get it looked at by another independent garage - so what was the point in me spending over £100 and wasting my own time in getting it looked at? This further delayed the process even more.

There is no communication at all within the team, which makes the whole process drag on even longer than it needs to. Either the receptionists are too lazy to pass on messages, or the manager, who I cannot name as my review will be removed, has no interest at all in returning a call - I have counted 44 outgoing calls, and not one was returned. I highlighted this to her multiple times during the ordeal, as I was constantly in the dark as to what was going on, but not once did it improve, so she blatantly does not care.

They have even had the cheek to re list the car (Mercedes A Class - YN68 WWJ) for more than I paid for it, despite it having another owner, it and needing £4,000 of work - of which I doubt they have done any, as they would’ve before done it before they sold the car to me!

So for your own sanity, please do not give a penny of your money to this company. The fact they are not signed up to up to The Motor Ombudsman is so clear to see - it’s because they don’t care and will do anything in their power not to give you your money back.

The whole process was very efficient and everyone was friendly which made the experience 10/10.

Bought a VW Polo there for my son it's his first car, it only came with one key which for a 71 plate is a bit unusual, didn't think anything of it until he tried to log into the VW system you need two keys, this wasn't explained to us. We have been quoted £360 for another key, we told JW Autos this who basically couldn't car a less, extremely disappointed with their response, took four phone calls to even get someone to ring back, also only answered one of my emails, still waiting for another response, totally ruined his experience, the car wasn't cheap at £12,900, I'm sure they could of helped towards the key, I mean the owner had his £280,000 Lamborgini up for sale so it's not like they don't have any money is it, they've never heard of the customer is always right, I was looking to replace my old Ford Focus and spotted a couple of cars they had for sale, obviously I won't be going there again.

****UPDATE FOR REPLY FROM JW Autos***

You never told us there one was one key until right at the end when we've paid the money, I think you should of mentioned it before, you obviously knew about the fact VW need two keys to work yet you didn't say anything to us about it which is a bit sneaky in my opinion, if we had of known we would of asked for a discount or walked away from the deal. It's not how I expect a so called reputable business to behave. whatever you want to spin this we are still £360 out of pocket due to you not providing us with fully operational car in every respect.

Louis, Crystal, and Lilly were all extremely helpful.

All round good experience

Welcoming.

Lilly was really nice and ao was krystal and libby gave me a coffee
100 prcent recommend
Really good

I bought my Clio from JWAutos just before Christmas and I can’t fault the service. Everyone was so lovely from the moment we arrived. I was shown the car taken out for a test drive and all my questions answered. Drove away the same day and have been loving the car ever since. I’d highly recommend the team here.

Great customer service, listen to you as the customer. Krystal was fantastic.

From start to finish the experience was excellent very helpful and clear about warranties and knowledgeable about the cars they have for sale.Definitely recommend them and will be going back again and thank you for my new car

A smooth, professional and friendly buying experience. Everything was handled Efficiently. Huge thank you to Mario for helping me get this car!

I had the best experience today! I was greeted by Krystal and she helped me understand everything i needed to know!

I didn’t feel pushed or rushed to make a decision and now I’m left with a beautiful car.

Also a big help from Lilly and Inese who helped me with insurance and documents etc.

I’d recommend JW Autos in a heartbeat!

Brought a car today and was assisted by Louie Barnes. Amazing customer service, no pressure and gave me plenty of options to look at. I brought my family and he got them fully involved in looking at the vehicles, including my enthusiastic son. We love out new vauxhall grandland!

Great service, Louis was very clear and very patient with me! 🥳

Thank you so much, Louie, for all your help with our new car. You were very helpful, sharing lots of useful information. You were professional and informative. Thanks so much!
White Peugeot 5008

Krystal & the girls were very welcoming excellent customer service

Just purchased a vehicle from JW Auto and can honestly say i was very impressed with the service from start to finish, Gary was very helpful with advice and went over and above to get things done, much appreciated.

Extremely polite and professional service, no hard sell, knowledgeable, patiently listened to and answered all questions

I had a great experience with this dealership from start to finish. All staff especially Krystal was friendly, professional, and not pushy. She took the time to answer all my questions and made sure I felt confident in my decision. The buying process was smooth, transparent, and much easier than I expected. I really appreciated Krystal’s honesty and attention to detail. I’m extremely happy with my vehicle and would highly recommend this dealership to anyone looking for a stress-free car-buying experience.